Navien condensing tankless water heaters and combination boilers
CPSC Recall #19-057 - December 20, 2018
Recall Summary
| Recall Number | 19-057 |
| Recall Date | December 20, 2018 |
| Remedy Type | Replace |
| Units Affected | About 3,400 |
| Manufacturer | Kyung Dong Navien Co. Ltd, South Korea |
| Importer | Navien Inc., of Irvine, Calif. |
| Manufactured In | South Korea |
Where It Was Sold
| Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1 |
| 400 to $1 |
| 700 for water heaters and $3 |
| 800 for combination boilers. |
Product
Navien condensing tankless water heaters and combination boilers
Description
This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.ProductModelUPC CodeSerial Numbers with date of manufactureNavien Condensing Tankless Water HeaterNPE-180A8849549741017410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxxNavien Condensing Tankless Water HeaterNPE-180S8849549741947419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxxNavien Condensing Combination BoilerNCB-180E8849549660836608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx
Hazard
A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.
Incidents & Injuries
None
Remedy Instructions
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.