Professional use flush and surface mount loudspeakers
CPSC Recall #19-760 — July 10, 2019
Recall Summary
| Recall Number | 19-760 |
| Recall Date | July 10, 2019 |
| Remedy Type | Replace, Repair |
| Units Affected | About 77,500 |
| Importer | Bose Corporation, of Framingham, Mass. |
| Manufactured In | China |
Where It Was Sold
| Authorized Bose distributors nationwide. EdgeMax models were sold between August 2017 and January 2019 for about $400. FreeSpace DS 16 models were sold between February 2002 and January 2019 for between $65 and $95. FreeSpace DS 40 models were sold between May 2010 and August 2018 for between $120 and $180. FreeSpace DS 100 models were sold between January 2006 and January 2019 for between $160 and $250. FreeSpace 3 models were sold between January 2002 and January 2019 for between $100 and $215. |
Product
Professional use flush and surface mount loudspeakers
Description
This recall involves FreeSpace DS40F in-ceiling/flush-mount loudspeakers manufactured before August 13, 2018, and all FreeSpace and EdgeMax in-ceiling/flush-mount loudspeakers installed in commercial cooking environments. The loudspeakers were sold in black and white colors with “Bose” engraved on the front of them. Model numbers and the date of manufacturing can be found on the label on the back of the loudspeaker. These professional loudspeakers were sold by Bose through authorized Bose resellers to commercial purchasers, not at retail to consumers, although affected loudspeakers may have been installed in commercial spaces open to the public. These names and model numbers are included in the recall.PRODUCT NAMEPHOTORECALLED MODEL NUMBERS/SKUsBOSE EdgeMax EM90/EM180 (In-ceiling/Flush-mount) 777189-0210778844-0210 BOSE FreeSpace DS 16F 352419-0210430534305452123293843194540153293834015229685351732938531946BOSE FreeSpace DS 16S/SE 407864078552092726793-0110726793-0210352416-0110352416-021040783520904078452091 BOSE FreeSpace DS 40F 312278-0231321278-0251321278-0250321278-025R321278-0131321278-0120321278-0140321278-0220321278-0240321278-024R321278-0110321278-0130321278-013R321278-0210321278-0230321278-023RBOSE FreeSpace DS 40SE 726792-0110726792-0210321279-0150321279-0250321279-0110321279-011R321279-0120321279-0220321279-0210321279-021R321279-0130321279-0230BOSE FreeSpace DS 100F 408044080552095352421-0210BOSE FreeSpace DS 100SE 40806520974080752098726790-0110726790-0210294955-0110294955-0210352422-0110352422-011R352422-0210BOSE FreeSpace 3 Flush-Mount Satellites 31938319392982740150320362938740149BOSE FreeSpace 3 Series II Acoustimass (bass) 29686401482938640147320333193731936
Hazard
The loudspeaker’s mounting components can break causing the speakers to dislodge and fall from its installed location, posing an injury hazard.
Incidents & Injuries
The firm has received nine reports in the U.S. of speakers dislodging or falling from their installed locations, including one report of minor injuries.
Remedy Instructions
Stop using the recalled loudspeakers immediately and contact Bose for instructions on receiving a free replacement or free safety cables. Bose is contacting all known purchasers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.