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Fitz and Floyd® Nevaeh White® Can Mugs

CPSC Recall #19-165 — July 11, 2019

Recall Summary

Recall Number19-165
Recall DateJuly 11, 2019
Remedy TypeReplace
Units AffectedAbout 150,000 (In addition about 3,500 in Canada)
ImporterFitz & Floyd Enterprises, LLC, of Newtown, Pa., and Lifetime Brands Inc., of Garden City, N.Y.
Manufactured InChina

Where It Was Sold

Bed Bath & Beyond stores nationwide and online at bedbathandbeyond.com from January 2013 through April 2019 for between $8 and $10 for the mug individually packaged and $30 for the 4-piece dinnerware set.

Product

Fitz and Floyd® Nevaeh White® Can Mugs

Description

This recall involves the Fitz and Floyd Nevaeh White can mugs and Nevaeh White lattice can mugs in gold. The mugs are sold individually with UPC 742414338057 and UPC 742414391175 and part of a 4-piece dinnerware set with UPC 742414375946. The UPC numbers are printed on a sticker and placed on the bottom of the individually sold mugs. The mugs can hold 15 ounces, measure about 4 inches tall and about 4 inches in diameter, with a handle. Printed on the bottom of the Fitz and Floyd Nevaeh White can mug is Nevaeh White by Fitz and Floyd, Fine Bone China, Dishwasher/Microwave/Oven Safe. Printed on the bottom of the Fitz and Floyd Nevaeh White lattice can mug in gold is Nevaeh White by Fitz and Floyd, Fine Bone China, Dishwasher Safe.

Hazard

The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.  

Incidents & Injuries

Lifetime Brands and Fitz & Floyd have received reports of seven incidents where the mugs cracked after holding hot liquids with one report of a consumer receiving minor burns.

Remedy Instructions

Consumers should immediately stop using the recalled mugs and contact Lifetime Brands for a free replacement mug.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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