Bodum Bistro Toasters
CPSC Recall #19-169 — July 17, 2019
Recall Summary
| Recall Number | 19-169 |
| Recall Date | July 17, 2019 |
| Remedy Type | Refund |
| Units Affected | About 2,400 (In addition, about 1,480 in Canada) |
| Manufacturer | EnTech Products Ltd., of Hong Kong, China |
| Importer | Bodum USA Inc., New York, N.Y. |
| Manufactured In | China |
Where It Was Sold
| Home appliance stores nationwide and online at Amazon.com and other websites from September 2018 through June 2019 for between $24 and $44. |
Product
Bodum Bistro Toasters
Description
This recall involves two models of the Bodum Bistro toaster in stainless steel: (1) a two-slice model with SKU 10709-16-4 and (2) a four-slice model with SKU 11840-16. The SKU number appears on the bottom of the toaster. The word “Bodum” is embossed on the side of the products.
Hazard
The recalled toasters can leak electric current when operating at the maximum normal temperature, posing a shock hazard to consumers.
Incidents & Injuries
No injuries have been reported in the U.S. There were eight reports of consumers being shocked when touching the toaster in Canada.
Remedy Instructions
Consumers should immediately stop using the recalled toasters and return them to the store where they were purchased for a full refund or contact Bodum to receive a prepaid mailer to return the toaster for a full refund.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.