Happy Plugs Bluetooth Wireless II Headphones
CPSC Recall #19-188 — August 27, 2019
Recall Summary
| Recall Number | 19-188 |
| Recall Date | August 27, 2019 |
| Remedy Type | Replace |
| Units Affected | About 6,900 (In addition, about 2,550 were sold in Canada.) |
| Importer | Happy Plugs Inc., of New York |
| Manufactured In | China |
Where It Was Sold
| Macy’s stores nationwide and online at happyplugs.com from January 2019 through May 2019 for between $10 and $40. |
Product
Happy Plugs Bluetooth Wireless II Headphones
Description
This recall involves Happy Plugs Wireless II Bluetooth Headphones sold with an external micro-USB charging cable. The micro-USB charging cable is a black cable about 20 inches in length with a USB 2.0 port on one end and a micro-USB port on the other. The UPC is printed on the back of the product packaging in the lower right corner and the item number is printed on the bottom of the product packaging. The following headphones are included in this recall.Item #ColorUPCItem # 7620 Happy Plugs Wireless IIBlack Gold811613031059Item # 7621 Happy Plugs Wireless IIBlack811613031066Item # 7622 Happy Plugs Wireless IIWhite811613031073Item # 7623 Happy Plugs Wireless IIPink Gold811613031080Item # 7624 Happy Plugs Wireless IIMatte Gold811613031097Item # 7625 Happy Plugs Wireless IISpace Gray811613031103Item # 7626 Happy Plugs Wireless IIWhite Marble811613031110Item # 7627 Happy Plugs Wireless IIBotanica Exotica811613031127Item # 7629 Happy Plugs Wireless IIPink Marble811613032056Item # 7630 Happy Plugs Wireless IILeopard811613032063
Hazard
The micro-USB charging cable packaged with Happy Plugs wireless headphones can cause the headphones to overheat, posing a burn hazard to consumers.
Incidents & Injuries
The firm has received one report of the headphones overheating while plugged into their micro-USB charging cables. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled headphones and charging cable, and return them to their place of purchase or contact Happy Plugs to receive free replacement headphones and charging cable.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.