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Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls

CPSC Recall #19-189 — August 28, 2019

Recall Summary

Recall Number19-189
Recall DateAugust 28, 2019
Remedy TypeReplace
Units AffectedAbout 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
ManufacturerWhirlpool Corporation, of Benton Harbor, Mich.
Manufactured InU.S.

Where It Was Sold

Lowe’s
The Home Depot
Best Buy and other home improvement
home appliance and other stores and online from March 2017 through August 2019 for between $1
150 and $2
500.

Product

Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls

Description

This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model NumbersRadiant Model Numbers Begin With:KCES950HSSKCES950HBLKCES956HSSKCES956HBLWCE97US0HSWCE97US0HBWCE97US6HSWCE97US6HBJEC4430HSJEC4430HBJEC4536HSJEC4536HBJEC4424HB Downdraft Radiant Model Numbers Begin With:JED4430GBJED4536GBJED4430GSJED4536GS 

Hazard

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

Incidents & Injuries

Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

Remedy Instructions

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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