Lively Mobile Plus Emergency Alert Devices
CPSC Recall #19-775 — August 30, 2019
Product
Lively Mobile Plus Emergency Alert Devices
Description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Hazard
The call button can fail when pushed by the consumer in an emergency.
Incidents / Injuries
None reported.
Remedy
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Units Affected
About 44,300
Sold At
Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Manufacturer
Borqs Hong Kong Limited and Shenzhen Saidaxin Technology Co. Ltd., of China
Importer
GreatCall Inc., of San Diego, California
Manufactured In
China