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Lennox Ductless Single-Zone and Multi-Zone heat pumps

CPSC Recall #20-083 — February 27, 2020

Recall Summary

Recall Number20-083
Recall DateFebruary 27, 2020
Remedy TypeReplace
Units AffectedAbout 1,650 (in addition, about 380 were sold in Canada)
ImporterLennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada  
Manufactured InChina

Where It Was Sold

Lennox independent dealers nationwide from January 2016 through November 2019 for between $8
700 and $15
550. 

Product

Lennox Ductless Single-Zone and Multi-Zone heat pumps

Description

This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps.  The model and serial numbers can be found on the nameplate on the side of the units.  Only heat pumps with the following model and serial numbers are included in the recall:                                                                                                            Model Number          Serial Number MPA018S4M-1P   6915XXXXXX or 6916XXXXXX MPA048S4S-1P   6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX  

Hazard

Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.

Incidents & Injuries

The firm has received two reports, both in Canada, of overheating.  One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire.  No injuries have been reported.

Remedy Instructions

Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit.  While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.  Lennox is contacting all known independent dealers about the recall directly.  The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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