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Indiglow LED T8 Lamps

CPSC Recall #20-134 — June 10, 2020

Recall Summary

Recall Number20-134
Recall DateJune 10, 2020
Remedy TypeRefund, Replace
Units AffectedAbout 3,000
ImporterUshio America Inc., of Cypress, Calif.
Manufactured InChina

Where It Was Sold

Candela Corporation
Bulb America
Atlanta Light Bulbs
Dial Electric
Television Production Services
and
1000 bulbs.com
and distributors nationwide and online at Ushio.com from March 2017 through March 2018 for about $25.

Product

Indiglow LED T8 Lamps

Description

This recall involves Ushio America’s Indiglow LED T8 backlight lamps, with a 4ft. tube. The lamps are direct drop-in replacements for 30W and 32W T8 fluorescent tubes. The firm name USHIO and brand name Indiglow are on the lamp. The manufacturing date code is imprinted on the silver aluminum end cap of the lamp indicated by 16xx or 17xx.  

Hazard

The recalled lamps can overheat causing the glass tube to fall and strike those standing nearby, posing an injury hazard.  

Incidents & Injuries

Ushio America has received reports of five incidents involving the lamp tubes overheating and falling to the ground. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using Ushio America T8 Indiglow LED lamps and contact the firm for a full refund or a free replacement lamp. Ushio America is contacting all known purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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