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Model Year 2019 - 2020 Ranger XP 1000 & Model Year 2020 General XP 1000 Utility Vehicles (UTVs)

CPSC Recall #20-758 — July 2, 2020

Recall Summary

Recall Number20-758
Recall DateJuly 2, 2020
Remedy TypeRepair
Units AffectedAbout 26,730 (In addition, 1,330 units were sold in Canada)
ManufacturerPolaris Industries Inc., of Medina, Minn.
Manufactured InUnited States, Mexico and Poland

Where It Was Sold

 Polaris dealers nationwide from June 2018 through March 2020 for between $15
890 and $29
000.

Product

Model Year 2019 - 2020 Ranger XP 1000 & Model Year 2020 General XP 1000 Utility Vehicles (UTVs)

Description

This recall involves Model Year 2019 Polaris Ranger XP 1000 EPS, Ranger CREW XP 1000, and Model Year 2020 Polaris Ranger XP 1000, Ranger CREW XP 1000, General XP 1000 Deluxe and General XP 4 1000 Deluxe.  The vehicles were sold in gray, blue, white, red, green camo, orange, sand and maroon colors and have two or four seats.  “POLARIS” is stamped on the front grille and “Ranger” or “General” is printed on the sides of the rear cargo area.  Vehicle identification numbers (VIN) included in this recall can be found stamped into the left rear vehicle frame below the cargo box.  The following model names  are included in this recall:   YEARMODEL NAME2019RANGER XP 1000 EPS RANGER CREW XP 10002020RANGER XP 1000RANGER CREW XP 1000GENERAL XP 1000 DELUXE GENERAL XP 4 1000 DELUXE

Hazard

The throttle can fail to return to the idle position after the engine stalls and is restarted in gear without switching the key to the off position due to a software problem, causing the vehicle to accelerate suddenly, posing a crash hazard to the user.  

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should immediately stop using the recalled vehicles and contact a Polaris dealer to schedule a free inspection and repair.  Polaris is notifying dealers and contacting registered owners directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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