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Prestige Solo & Prestige Excellence condensing gas boilers

CPSC Recall #20-157 — July 28, 2020

Recall Summary

Recall Number20-157
Recall DateJuly 28, 2020
Remedy TypeRepair
Units AffectedAbout 63,000
ManufacturerBurnsen SA, of Belgium
ImporterTriangle Tube/III Co., Inc., of West Deptford, N.J.
Manufactured InBelgium

Where It Was Sold

Wholesale distributors and installed by independent contractors nationwide from November 2011 through July 2020 for between $3
400 and $9
700.

Product

Prestige Solo & Prestige Excellence condensing gas boilers

Description

This recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use.  These wall-hung condensing gas boilers are housed in a white metal box.  The name “Prestige” is printed on the white front panel and on the outside of the cardboard packing box.  You can identify whether you have an affected boiler using the firm’s “how to” document at www.triangletube.com.  The boilers included in this recall have the following serial number ranges:Product NameModels by PrefixSerial Number Range located on Boiler Rating LabelDate of ManufacturePrestige Solo -Prefix: PTPT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HPPT0000110 to PT0053776orPTA002645 through PTA09800orAE1100 through AE1239November 2011 through December 2015Prestige Solo - Prefix: PAPA80, PA110, PA155, PA175, PA250, PA299, PA399PA044928 through  PA139939January 2016 through  March 2019Prestige Excellence – Prefix: PTE or PTEAPTE 110PTE0000568 through          PTE 053690andPTEA002889 through  PTEA 003086November 2011 through December 2015 Prestige Excellence – Prefix: PEA or PEB2PEA 110PEB2 110PEA 078169 through PEA143958andPEB2157356 throughPEB2159813  January 2016 through March 2019Prestige Solo - Prefix: PBPB80, PB110, PB155, PB175, PB250, PB299, PB399PB2152110 through PB2163489April 2019 through  October 2019

Hazard

Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.

Incidents & Injuries

The firm has received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached.  The firm has also received two other reports of vent tube adapter separation from the recalled boilers. 

Remedy Instructions

Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair.  Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.  Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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