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Surgeloc Surge Protection Devices

CPSC Recall #21-013 — October 28, 2020

Recall Summary

Recall Number21-013
Recall DateOctober 28, 2020
Remedy TypeReplace
Units AffectedAbout 47,250
ManufacturerSchneider Electric Systems USA, Inc., of Foxboro, Mass.
Manufactured InMexico

Where It Was Sold

Authorized Schneider Electric distributors from January 2013 through August 2020 and included in factory-ordered panelboards for between $400 and $1
200.

Product

Surgeloc Surge Protection Devices

Description

This recall involves Schneider Electric Surgeloc Surge Protection Devices.  The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications.  They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with “Square D by Schneider Electric,” with the date code and the catalog number on the front.  The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352).  The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional).  The date code is located on the front of the device. Catalog numbers included in the recall include the following:  VoltageSurge Current RatingNQ Panelboard Units –  Surge Cat No.120/240 V, 1 Phase,3-wire + ground80 kASSP01BIA08PBQ1100 kASSP01BIA10PBQ1120 kASSP01BIA12PBQ1160 kASSP01BIA16PBQ1200 kASSP01BIA20PBQ1240kASSP01BIA24PBQ1208Y/120 V, 3-Phase,4-wire + groundWye80 kASSP02BIA08PBQ1100 kASSP02BIA10PBQ1120 kASSP02BIA12PBQ1160 kASSP02BIA16PBQ1200 kASSP03BIA20PBQ1240kASSP03BIA24PBQ1240Y/120 V, 3-Phase,4-wire + groundHigh-leg Delta80 kASSP03BIA08PBQ1100 kASSP03BIA10PBQ1120 kASSP03BIA12PBQ1160 kASSP03BIA16PBQ1200 kASSP03BIA20PBQ1240kASSP03BIA24PBQ1 

Hazard

The Surgeloc Surge Protection Device can experience an arc event, which can result in a fire hazard.

Incidents & Injuries

The firm has received one report of an arcing incident that caused smoke damage to the wall in a commercial location.  No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled surge protection devices and contact Schneider Electric for instructions on receiving a free equivalent replacement surge protector.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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