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Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas

CPSC Recall #21-042 - December 9, 2020

Recall Summary

Recall Number21-042
Recall DateDecember 9, 2020
Remedy TypeReplace, Repair
Units AffectedAbout 4,560
ManufacturerNeptune Benson, of Warwick, Rhode Island (after August 2016).  Delta UV Corporation, of Gardena, California (prior to August 2016).
Manufactured InUnited States

Where It Was Sold

Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320.  Prior to August 2016
the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers.

Product

Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas

Description

This recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water.  The majority were installed in Endless Pools.  The brand and model number can be identified from the manufacturing plate located on one end of the generator’s steel tube.  They are silver and black in color and measure 4 inches in diameter and 25 inches in length.

Hazard

Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.

Incidents & Injuries

The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators.  No injuries have been reported.  

Remedy Instructions

Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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