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Scentsy Luminary Jack Warmer and Scentsy Bless This Home Warmer

CPSC Recall #21-712 - December 10, 2020

Recall Summary

Recall Number21-712
Recall DateDecember 10, 2020
Remedy TypeRefund
Units AffectedAbout 7,805 in the U.S. (6,940 Luminary Jack and 865 Bless This Home Warmers) (In addition, about 200 Luminary Jack and about 60 Bless This Home Warmers in Canada.)
ImporterScentsy Inc., of Meridian, Idaho
Manufactured InChina

Where It Was Sold

Scentsy authorized consultants nationwide and online at Scentsy.com.  Bless This Home Warmers were sold from July 2020 through September 2020 for about $50.  Luminary Jack Warmers were sold during September 2020 for about $50.

Product

Scentsy Luminary Jack Warmer and Scentsy Bless This Home Warmer

Description

This recall involves electrical warmers used to heat oil to circulate through rooms in the home.  The Luminary Jack Warmer has a Jack O’ Lantern facial cut out and measures 5 ¼ inches wide by 7 ½ inches tall.  The Bless This Home Warmer has two window cut outs, “Bless This Home” printed on the front, measures 4 ¼ inches wide by 10 inches tall, and has a top that resembles a roof line.  Both models are shaped like standing paper bags. Product Name Model Number (on electrical cord label) Date Code (on bottom of unit) Luminary Jack Warmer 63408 2020 Bless This Home Warmer 62818 1820

Hazard

Corrosion of electrical components in Scentsy Luminary Jack Warmers and Scentsy Bless This Home Warmers due to fumigation required to eradicate a cockroach infestation in one of Scentsy’s shipping containers poses a fire hazard.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should immediately stop using the recalled warmers and contact Scentsy for a full refund.  Scentsy will issue refunds for all Luminary Jack Warmers and affected Bless This Home Warmers after consumers email Scentsy a photo of the warmer with the wires cut, rendering the warmers unusable.  Consumers with a Bless This Home Warmer should contact Scentsy for further instructions to determine if their Bless This Home Warmers are affected.  Scentsy is contacting purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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