Ozone 500® Girls’ and Boys’ Elevate 24-Inch Bicycles
CPSC Recall #21-163 — July 14, 2021
Recall Summary
| Recall Number | 21-163 |
| Recall Date | July 14, 2021 |
| Remedy Type | Refund, Replace, Repair |
| Units Affected | About 3,860 |
| Importer | Academy Ltd., d/b/a Academy Sports + Outdoors, of Katy, Texas |
| Manufactured In | China |
Where It Was Sold
| Academy Sports + Outdoors stores and online at www.academy.com from October 2020 through May 2021 for about $300. |
Product
Ozone 500® Girls’ and Boys’ Elevate 24-Inch Bicycles
Description
This recall involves the Ozone 500 Girls’ and Boys’ Elevate 24-Inch Bicycles. “Ozone 500” is printed on the frame. The girls’ bicycle frame is fuchsia with black script and the boys’ bicycle frame is black with red script. The following style numbers can be found on the seat tube. Style NumberDescription164538Ozone 500 Girls’ Elevate 24 in Bicycles164540Ozone 500 Boys’ Elevate 24 in Bicycles
Hazard
The rear shock spring on the bicycles can become stuck, creating a pinch point between the spring and the seat, posing a risk of injury, or causing the bicycles to stop unexpectedly, posing a fall hazard to the rider.
Incidents & Injuries
Academy has received one report of a person injuring their hand under the seat when the rear shock spring compressed.
Remedy Instructions
Consumers should immediately stop using the recalled bicycles and bring them to any Academy Sports + Outdoors store for a free repair or a full refund. Consumers can also contact Academy Sports + Outdoors for a replacement shock and repair instructions or to receive a pre-paid shipping label to return the bicycle for a full refund.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund, Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace, Repair) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.