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E-Z-GO PTVs and Tracker Off-Road Vehicles

CPSC Recall #21-783 - September 16, 2021

Recall Summary

Recall Number21-783
Recall DateSeptember 16, 2021
Remedy TypeRepair
Units AffectedAbout 6,600
ManufacturerTextron Specialized Vehicles, of Augusta, Georgia
Manufactured InUnited States

Where It Was Sold

E-Z-GO and Tracker Off-Road dealerships nationwide
online via E-Z-GO’s Dealer to Driveway program
and through Tracker Off-Road Ready to Buy program from March 2021 through August 2021 for between $6
000 and $13
000.

Product

E-Z-GO PTVs and Tracker Off-Road Vehicles

Description

This recall involves Personal Transportation Vehicles (PTV) and Utility Vehicles, based on Textron Specialized Vehicles’ TXT chassis, manufactured between March 1, 2021 and June 10, 2021. Recalled vehicles include the E-Z-GO Express S2, S4, S6 and L6, the E-Z-GO Freedom TXT, Valor and the Tracker Off-Road OX 400. These vehicles are commonly referred to as golf carts or golf cars and are used to transport people and material loads. The vehicle’s serial number can be found below the driver’s seat. The serial number range for the recalled E-Z-GO vehicles is 3509365 to 3531888 and the serial number range for the recalled Tracker Off Road vehicles is 8025639 to 8026154.  

Hazard

The parking brake catch bracket can wear out and cause the parking brake to fail, posing a crash hazard. 

Incidents & Injuries

Textron Specialized Vehicles has received 19 reports of worn parking brake latch brackets. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled vehicles.  Textron  Specialized Vehicles is contacting all purchasers directly to coordinate a free repair.  Consumers may contact Textron per the information listed below.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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