myCharge powerbanks
CPSC Recall #22-009 - October 27, 2021
Recall Summary
| Recall Number | 22-009 |
| Recall Date | October 27, 2021 |
| Remedy Type | Refund |
| Units Affected | 67,000 |
| Importer | RFA Brands LLC, d/b/a myCharge, of Birmingham, Mich. |
| Manufactured In | China |
Where It Was Sold
| Best Buy |
| Brainstorm |
| Hirsch Gifts |
| Hudson News |
| InMotion |
| Lapine |
| Power Sales |
| Projector World |
| and Target stores nationwide and online at www.amazon.com |
| www.mycharge.com and www.target.com and through the U.S. Marine Corps/Navy Exchange from August 2018 through December 2019 for between $70 and $100. |
Product
myCharge powerbanks
Description
This recall involves seven models of myCharge powerbanks used for powering and recharging electronic devices that have a USB interface, such as tablets, cell phones, Bluetooth speakers, e-readers, etc. The powerbanks have an anodized metallic case that is blue, black or gray. “myCharge” is written on the front of the product case. The model name can be found on the back of the product case and on the bottom panel of the product packaging. The date code is printed on the outer packaging and the product case, except for the Adventure Mega and Adventure Mega C models where the date code is printed on the underside of a flap on the top of the product case.The recalled powerbanks have the following model names, model numbers and date codes:Model NameModel NumberDate CodesmyCharge Adventure MegaModel No. AVC20KG-A 2818, 3718, 4018, or 4518myCharge Adventure Mega C Model No. AVCQC20KG-A2818myCharge Razor Mega Model No. RZ20KK-A3818, 4118, 4418, 4918, or 1719myCharge Razor Mega C Model No. RZQC20KK-A3818myCharge Razor Super Model No. RZ24NK-A0319myCharge Razor Super C Model No. RZQC24NK-A3319 or 3519myCharge Razor Xtreme Model No. RZPD26BK-A2818, 3718, or 3918
Hazard
The powerbank’s lithium-ion battery can overheat and ignite, posing fire and burn hazards.
Incidents & Injuries
myCharge has received 30 reports of the powerbanks overheating, resulting in seven injuries, including burns to the upper body, hands, legs, and/or feet of users, and/or property damage to household flooring, walls and furniture.
Remedy Instructions
Consumers should immediately stop using the recalled powerbanks and contact myCharge for instructions on returning the battery to obtain a refund in the form of an electronic voucher for the full purchase price plus a 25% bonus for redemption on www.mycharge.com.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.