Free-Standing and Slide-In Electric and Gas Ranges

CPSC Recall #22-028 - December 8, 2021

Recall Summary

Recall Number22-028
Recall DateDecember 8, 2021
Remedy TypeRepair
Units AffectedAbout 132,000 (In addition, about 12,960 in Canada)
ImporterGE Appliances, a Haier company, of Louisville, Kentucky   
Manufactured InMexico

Where It Was Sold

Lowe’s
Home Depot
Best Buy and other home improvement and home appliance stores nationwide and online from May 2021 through July 2021 for between $580 and $4
600
depending on the model.

Product

Free-Standing and Slide-In Electric and Gas Ranges

Description

This recall involves 30-inch, 24-inch, and 20-inch free-standing and slide-in electric and gas ranges, with seven brand names: GE, GE Profile, Café, Haier, Hotpoint, Crosley and Conservator. The brand name, model number and serial number are printed on a label visible on each unit. Ranges with a serial number that starts with either “HS” or “LS” and have a model number prefix listed in the chart below are included in this recall.   Brand Model No. begins:     Brand Model No. begins: Café  C2S900P   Haier QAS740 C2S950P   QGAS740 CES700P   QSS740 CES750P   Hotpoint RAS200 CGB500   RAS240 CGS700   RAS300 CGS750P   RBS160 CHS900P   RBS360 CHS950P   RGAS200 Conservator VBS160   RGAS300 VGBS100   RGBS100 Crosley XBS360   RGBS200 XGB635   RGBS300 XGBS400   RGBS400 GE JAS640   Profile P2B935 JB256   P2S930 JB480   PGB935 JBS160   PGB965 JBS360   PGS930 JBS460   PGS960 JGAS640     JGB635   JGB645   JGB660   JGB735   JGBS10   JGBS30   JGBS60   JGBS61   JGBS66   JGBS86   JGS760   JGSS66   JGSS86   C2S900P   C2S950P   CES700P   CES750P   CGB500   CGS700   CGS750P  

Hazard

The ranges can tip over when a heavy object is placed on an open oven door and the anti-tip-over bracket is not secured to the wall or floor, posing a tip-over hazard and risk of burn injuries from hot food or liquids in cookware.

Incidents & Injuries

None reported

Remedy Instructions

Consumers should contact GE Appliances to determine if their unit is part of the recall and to schedule a free in-home service call to inspect the recalled range’s anti-tip bracket and ensure it is securely installed in the floor or wall. Consumers can continue to use the recalled ranges but are cautioned not to place any objects on the open oven door until the range’s anti-tip bracket has been inspected and repaired, if necessary. Consumers should not return the recalled ranges to the place of purchase, as retailers are not prepared to take the units back.  The firm is contacting all known purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.