Polaris RZR and GENERAL Recreational Off-Road Vehicles

CPSC Recall #22-714 - December 23, 2021

Recall Summary

Recall Number22-714
Recall DateDecember 23, 2021
Remedy TypeRepair
Units AffectedAbout 8,800 (in addition, about 940 were sold in Canada)
ImporterPolaris Industries Inc., of Medina, Minn.
Manufactured InMexico

Where It Was Sold

Polaris dealers nationwide from July 2021 through October 2021 for between $18
600 and $28
900.

Product

Polaris RZR and GENERAL Recreational Off-Road Vehicles

Description

This recall involves certain VINs of the following Polaris recreational off-road vehicles: model year 2021 RZR TURBO S Velocity, RZR TURBO S 4 Velocity, RZR XP Turbo and RZR XP 4 Turbo; model year 2020-2022 RZR XP 1000 and model year 2021-2022 RZR XP 4 1000. This recall also involves certain VINs of the following Polaris recreational off-road vehicles: model year 2021-2022 GENERAL 1000 and GENERAL XP 1000; model year 2022 GENERAL 4 1000 and model year 2020-2022 GENERAL XP 4 1000. The RZR models were sold in black, blue, copper, gray, navy, orange, sands metallic, red, tan and white. The GENERAL models were sold in black, blue, burgundy, graphite, gray, titanium, tan and white. The vehicles are made in two or four seat configurations. POLARIS is stamped on the front grille of all the vehicles. POLARIS and RZR or POLARIS and GENERAL are printedon the sides of the respective vehicles. The model name is also printed on the side of the chassis for all model years. The vehicle identification number is located on the vehicle’s frame in the left rear wheel well. The following model years and model names are included in the recall: Model Year(s)Model Name202120212020; 2021; 20222021; 202220212021RZR TURBO S VelocityRZR TURBO S 4 VelocityRZR XP 1000RZR XP 4 1000RZR XP TurboRZR XP 4 Turbo2021; 202220222021; 20222020; 2021; 2022GENERAL 1000GENERAL 4 1000GENERAL XP 1000GENERAL XP 4 1000 

Hazard

The steering wheel can separate and result in a loss of control, posing a crash hazard. 

Incidents & Injuries

Polaris has received 33 reports of broken or cracked steering wheel spokes, including five reports of rollovers and two reports of injuries 

Remedy Instructions

Consumers should immediately stop using the recalled vehicles and contact a Polaris dealer to schedule a free repair, including the installation of a new steering wheel. Polaris has notified consumers to stop riding the vehicle. Polaris will be contacting all registered owners directly to provide more details about the repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.