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Insignia Air Fryers and Air Fryer Ovens

CPSC Recall #22-125 — April 21, 2022

Recall Summary

Recall Number22-125
Recall DateApril 21, 2022
Remedy TypeRefund
Units AffectedAbout 635,000 (In addition, 137,000 in Canada)
ImporterBest Buy Purchasing LLC, of Richfield, Minnesota
Manufactured InChina

Where It Was Sold

Best Buy stores nationwide and online at www.bestbuy.com
www.eBay.com and www.google.com  from November 2018 through February 2022 for between $30 and $150.

Product

Insignia Air Fryers and Air Fryer Ovens

Description

This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy.  The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes. 

Hazard

The air fryers and air fryer ovens can overheat, posing fire and burn hazards.

Incidents & Injuries

Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting.  These include seven reports of minor property damage and two reports of injuries, including an injury to a child’s leg.

Remedy Instructions

Consumers should immediately stop using the recalled air fryers and air fryer ovens and register online at https://www.recallrtr.com/airfryer or call Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday to receive instructions on how to upload a photo of the disabled unit to receive a refund and properly dispose of the air fryer or arrange a return through a pre-paid shipping box and label if a consumer is unable to upload a photo. The consumer should not return the recalled air fryers and air fryer ovens to Best Buy retail stores. Consumers will receive a $50 credit if no receipt is provided or the amount on the purchase receipt if higher. Best Buy has contacted all known purchasers directly.”

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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