Square™ D QO™ Plug-on-Neutral Load Centers, also known as, Load Centers, Breaker Boxes, Electrica...
CPSC Recall #22-159 — June 16, 2022
Recall Summary
| Recall Number | 22-159 |
| Recall Date | June 16, 2022 |
| Remedy Type | Replace, Repair |
| Units Affected | About 1.4 million (In addition, 289,000 were sold in Canada) |
| Manufacturer | Schneider Electric USA Inc., of Lexington, Kentucky |
| Manufactured In | United States |
Where It Was Sold
| Authorized Schneider Electric distributors and home improvement and hardware stores nationwide and online including Home Depot |
| Lowe’s |
| and Menard’s from February 2020 through January 2022 for between $90 and $1 |
| 660. |
Product
Square™ D QO™ Plug-on-Neutral Load Centers, also known as, Load Centers, Breaker Boxes, Electrical Panels
Description
This recall involves indoor, outdoor and original equipment manufacturer (OEM) Square D QO Plug-On Neutral Load Centers that were installed in homes, recreational vehicles, or commercial establishments, including restaurants, manufacturing facilities and warehouses, commercial lighting and others. The circuit breaker boxes were sold in gray and come in various sizes (square and rectangular). The recalled circuit breaker boxes were manufactured between February 2020 and January 2022, with date codes between 200561 and 220233. For installed outdoor load centers, the manufacturing date codes are printed on the inside of the cover or door of the unit or on the box itself when the cover or door is open. For installed indoor load centers, a qualified electrician can locate the interior date codes that are not visible to the home owner. Circuit breaker boxes with covers that were manufactured between December 2019 and March 2022 are also included in this recall. The affected catalog/part numbers can be found inside the electrical panel doors for both the U.S. and Canada. Recalled Electrical Panel U.S. and Canada Catalog /Part Numbers Beginning with: CQO116L100PGRB QO130M200PRB QOC30UFWG CQO116M100PRB QO140L200PGRB QOC30UFWGW CQO116M60PRB QO140M200PRB QOC30US CQO124L125PGRB QO142L225PGRB QOC32UF CQO124M100PRB QO142M200PRB QOC32UFW CQO140L200PGRB QO142M225PRB QOC40UF CQO140M200PRB QO1816M200PFTRB QOC40UFW NQC20FWG QO816L100PRB QOC40US NQC20FWGW QOC12UF QOC42UF NQC30FWG QOC12US QOC42UFW NQC30FWGW QOC16UF QOC42US QO112L125PGRB QOC16UFW QOC54UF QO112L200PGRB QOC16US QOC54UFW QO112M100PRB QOC20U100F QOC60UF QO116L125PGRB QOC20U100FW QOCMF30UC QO116M100PRB QOC20U100S QOCMF30UCW QO120M100PRB QOC20UFWG QOCMF42UC QO120M150PRB QOC20UFWGW QOCMF42UCW QO120M200PRB QOC24UF QOCMF54UC QO124L125PGRB QOC24UFW QOCMF54UCW QO124M100PRB QOC24US QOCMF60UC QO124M125PRB QOC30U125C QOCMF60UCW QO130L200PGRB QOC30UF QO130M150PRB QOC30UFW
Hazard
The load center can overheat, posing thermal burn and fire hazards.
Incidents & Injuries
The firm has received one report of an incident of a loose wire. No injuries have been reported.
Remedy Instructions
Schneider Electric is directly contacting all known retailers, distributors, homeowners, and any other individuals that purchased or installed the recalled product. All purchasers and installers should immediately contact Schneider Electric to arrange to have the recalled load centers inspected by trained electricians to determine if replacement or repair is required. This inspection and any resulting replacement or repair are free of charge. Consumers can find the catalog number and date code on indoor load centers inside the door of the panel. Consumers should immediately contact Schneider Electric to arrange to have the recalled load center inspected by a trained electrician to determine if repair is required. This inspection and any resulting repair is free of charge. Consumers who continue to use the load centers while awaiting the free repair should have working smoke alarms in their homes. For uninstalled products, consumers should contact Schneider Electric for a free repair or replacement.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.