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Samsung Top-Load Washing Machines

CPSC Recall #23-080 - December 22, 2022

Recall Summary

Recall Number23-080
Recall DateDecember 22, 2022
Remedy TypeRepair
Units AffectedAbout 663,500
Manufactured InUnited States

Where It Was Sold

Best Buy
Costco
The Home Depot
Lowe’s and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1
500.

Product

Samsung Top-Load Washing Machines

Description

This recall involves several models of Samsung’s top-load washers with super speed wash. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A.  The model and serial numbers are found on the washer’s label attached to the inside of the top lid.  An additional label is located on the rear of the washer. The following model and serial number ranges are included in the recall: Model NumberSerial Number RangeWA49B5105AV/US01J457BT700001W through 01J457BTB00111HWA49B5105AW/US01J557BT700001J through 01J557BT700010DWA49B5205AW/US01HH57BT300006X through 01HH57BTB00932WWA50B5100AV/US01J257BT70001B through 01J257BTB01232BWA50B5100AW/US01J357BT770001L through 01J357BT700010FWA51A5505AC/US01HA57BR700003P through 01HA57BTB00346FWA51A5505AV/US01H257BR600003R through 01H257BTB02018LWA51A5505AW/US01GY57BR600026P through 01GY57BTB00269WWA52A5500AC/US01HB57BR700003Y through 01HB57BTB02968XWA52A5500AV/US01H357BR600006A through 01H357BTB01820YWA52A5500AW/US01H457BR600003X through 01H457BTB01503YWA54A7305AV/US01H557BR600003P through 01H557BR800650TWA55A7300AE/US01H057BR600001H through 01H057BTB05872ZWA55A7700AV/US01H157BR600151Z through 01H157ZT700005K 

Hazard

The washing machines can short-circuit and overheat, posing a fire hazard.

Incidents & Injuries

Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Three consumers have reported injuries due to smoke inhalation.

Remedy Instructions

Consumers should immediately check whether their washer’s software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer’s software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update  All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair.Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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