BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
CPSC Recall #23-091 — January 12, 2023
Recall Summary
| Recall Number | 23-091 |
| Recall Date | January 12, 2023 |
| Remedy Type | Repair |
| Units Affected | About 61,000 (In addition, about 4,300 were sold in Canada) |
| Importer | BISSELL Homecare Inc., of Grand Rapids, Michigan |
| Manufactured In | China |
Where It Was Sold
| Walmart stores nationwide and online at www.bissell.com |
| www.walmart.com |
| www.qvc.com |
| www.amazon.com |
| www.costco.com |
| www.fingerhut.com |
| www.acehardware.com |
| www.kohls.com |
| and www.wayfair.com from January 2019 through November 2022 for about $360. |
Product
BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
Description
This recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W and 25519. “BISSELL” is printed on the foot of the product. The model numbers are visible when the clean water tank is removed.
Hazard
The circuit board inside the vacuum’s battery pack can overheat and smoke, posing a fire hazard.
Incidents & Injuries
BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which resulted in minor property damage and one resulting in a burn injury.
Remedy Instructions
Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.