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LG 86-inch smart televisions and stands

CPSC Recall #23-721 — January 12, 2023

Recall Summary

Recall Number23-721
Recall DateJanuary 12, 2023
Remedy Type—
Units AffectedAbout 52,000 (In addition, about 1,800 were sold in Canada and about 2,900 were sold in Mexico)
ManufacturerLG Electronics Reynosa, S.A. de C.V., of Reynosa, Mexico
ImporterLG Electronics U.S.A. Inc., of Englewood Cliffs, New Jersey
Manufactured InMexico

Where It Was Sold

Walmart
Best Buy
Costco and other stores nationwide and online at Amazon.com
Walmart.com
Bestbuy.com and Costco.com from March 2022 through September 2022 for between $1
100 and $1
900.

Product

LG 86-inch smart televisions and stands

Description

This recall involves four LG Electronics 86-inch smart TV models with model numbers 86UQ8000AUB, 86UQ7070ZUD, 86UQ7590PUD, and 86NANO75UQA. The TVs (not including the stands) are 86-inches diagonally, 43.5-inches high, 76-inches wide, and 2.4-inches deep. They weigh approximately 100 pounds. The serial number of the recalled product begins with 202RM, 203RM, 204RM, 205RM, 206RM, 207RM, or 208RM and is located at the bottom right of the back of the TV, along with the model number. Consumers can also check the serial number by pressing the mute button, three times rapidly, on the original LG remote control provided with their TV. 

Hazard

The TV can become unstable while on the assembled stand, posing serious tip-over and entrapment hazards that can result in injuries or death to children and others.

Incidents & Injuries

LG Electronics has received 22 reports of TV stand instability, resulting in 12 reports of tip-overs. No injuries have been reported.

Remedy Instructions

Consumers using the TV’s supporting stand legs should immediately detach it and place the television in a safe location away from children. Contact LG Electronics for instructions on how to inspect the unit and to obtain replacement screws and stand parts, including help from a technician for a free repair. Consumers who wall-mounted their TVs do not need to stop using their TVs.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a remedy at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (refund, replacement, or repair) at no cost to you.

Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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