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E-Z-GO Personal Transportation Vehicles (PTVs)

CPSC Recall #23-726 - February 9, 2023

Recall Summary

Recall Number23-726
Recall DateFebruary 9, 2023
Remedy TypeRepair
Units AffectedAbout 143,000 (In addition, about 8,100 were sold in Canada and about 1,000 in Mexico) (Some of the PTVs have been previously recalled in September 2021, January 2022 and September 2022)
ManufacturerTextron Specialized Vehicles, of Augusta, Georgia
Manufactured InUnited States

Where It Was Sold

E-Z-GO dealerships nationwide and online via E-Z-GO’s Dealer to Driver program from May 2020 through November 2022 from between $8
200 and $15
700.

Product

E-Z-GO Personal Transportation Vehicles (PTVs)

Description

This recall involves model year 2021, 2022 and 2023 Freedom and Valor E-Z-GO RXV personal transportation vehicles, with serial numbers ranging from 5585710 through 5716926; and model year 2021, 2022 and 2023 Valor, Express and Liberty E-Z-GO TXT personal transportation vehicles, with serial numbers ranging from 3478457 through 3591890.  Recalled units are equipped with an optional USB charge port. The vehicle’s serial number is printed near the base of the steering column for RXV models and is printed below the operator seat position for TXT models. These vehicles are commonly referred to as golf carts or golf cars and are used primarily to transport people.

Hazard

The electronic board that powers the USB port can overheat and ignite adjacent components, posing a fire hazard.

Incidents & Injuries

Textron Specialized Vehicles has received 30 reports of the electronic board overheating, including two resulting in a fire with property damage. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled PTVs, turn the key switch to the OFF position and do not connect electric powered PTVs to a charger or a power outlet. Contact Textron Specialized Vehicles to schedule a free repair. The dealer will install a fiberglass/aluminum thermal insulation protective sleeve over the USB charge port module. Textron Specialized Vehicles is contacting all purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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