Bose Acoustimass, Lifestyle and Companion bass modules (produced before April 2006)
CPSC Recall #23-234 — June 29, 2023
Recall Summary
| Recall Number | 23-234 |
| Recall Date | June 29, 2023 |
| Remedy Type | Replace, Repair |
| Units Affected | About 884,000 (In addition, about 98,000 were sold in Canada and about 18,300 in Mexico) |
| Manufactured In | United States, Mexico, and Ireland |
Where It Was Sold
| Bose stores |
| Best Buy |
| Circuit City |
| Sam’s Club |
| Sears and other electronics stores nationwide |
| and online at Bose.com from January 1994 through April 2007 for between $220 and $2 |
| 200. |
Product
Bose Acoustimass, Lifestyle and Companion bass modules (produced before April 2006)
Description
This recall involves select bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle and Companion home theater systems. The components are black or white. The Bose logo, product name, serial number “SER. NO.” and date code are printed on the product label, which is located either on the back or bottom of the bass module. The product name is printed at the top of the label next to the Bose logo. The serial number is described on the label as “SER. NO.” The multi-digit serial number printed on the bass module label includes the “date code” for that module. The date code is reflected in the eighth through eleventh digits of the serial number.The following product names listed on the bass modules and date codes contained in the serial numbers are included in this recall: Bose Product NamesDate CodesAcoustimass 6 III Home Entertainment SystemBetween 2090 and 6091 onlyAcoustimass 10 III Home Entertainment SystemAll date codesAcoustimass 15 II Home Entertainment SystemBetween 2090 and 6091Acoustimass 16 Home Entertainment SystemAll date codesAcoustimass 5 Series IV Powered Speaker SystemAll date codesAcoustimass15 Home Theater Speaker SystemAll date codesAcoustimass 20 Powered Speaker SystemAll date codesCompanion CS-6 Powered Speaker SystemAll date codesLifestyle 5 Series II Powered Speaker SystemAll date codesLifestyle 8 Powered Speaker SystemAll date codesLifestyle 12 Powered Speaker SystemAll date codesLifestyle 20 Powered Speaker SystemAll date codesLifestyle 25 Powered Speaker SystemAll date codesLifestyle 30 Powered Speaker SystemAll date codesLifestyle 50 Powered Speaker SystemAll date codesPowered Acoustimass 5 Series III Speaker SystemAll date codesPowered Acoustimass 5 Series IV Speaker SystemAll date codesPowered Acoustimass 8 Speaker SystemAll date codesPowered Acoustimass 8 Series II Speaker SystemAll date codesPowered Acoustimass 9 Speaker SystemAll date codesPowered Acoustimass 20 Speaker SystemAll date codesPowered Acoustimass 25 Speaker SystemAll date codesPowered Acoustimass 25 Series II Speaker SystemAll date codesPowered Acoustimass 30 Speaker SystemAll date codesPowered Acoustimass 30 Series II Speaker SystemAll date codesPowered Acoustimass 800 Speaker SystemAll date codesPowered Acoustimass 900 Speaker System All date codes
Hazard
The speaker’s electrical components can fail, posing a fire hazard.
Incidents & Injuries
The firm has received 21 reports worldwide of the bass modules igniting or melting, including three incidents of fires resulting in property damage to carpeting, an entertainment cabinet and to materials surrounding the bass box. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using and unplug the recalled bass modules and contact Bose to arrange for a free repair of the bass module or a 40% discount on a replacement product.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.