BACK OVER PREVENTION:SOFTWARE
Defect Description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Golf GTI vehicles. A software error may delay or deactivate the rearview camera image, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Fe
... deral Motor Vehicle Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview camera that does not display an image can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed March 3, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.
8,237 vehicles affected
Manufacturer: Volkswagen Group of America, Inc.
BACK OVER PREVENTION:SOFTWARE
Defect Description
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Moto
... r Vehicle Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
Remedy
Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
84,432 vehicles affected
Manufacturer: Volkswagen Group of America, Inc.
BACK OVER PREVENTION:SOFTWARE
Defect Description
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Moto
... r Vehicle Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
Remedy
Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
84,432 vehicles affected
Manufacturer: Volkswagen Group of America, Inc.
Complaint Statistics
37 total complaints
1 crashes
Top Reported Components
| Component | Complaints |
|---|
| UNKNOWN OR OTHER | 8 |
| SERVICE BRAKES | 7 |
| POWER TRAIN | 5 |
| VISIBILITY/WIPER | 2 |
| BACK OVER PREVENTION: WARNINGS | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| ELECTRICAL SYSTEM | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 2 |
| LANE DEPARTURE: ASSIST | 1 |
Incident date: Mar 22, 2026
I am reporting a recurring safety-related malfunction involving the backup camera, proximity sensors, and infotainment system on my 2024 Volkswagen GTI. These components are still installed on the vehicle and available for inspection upon request. I purchased the vehicle on August 5, 2024, from Kin
... g Volkswagen in Gaithersburg, MD. The following day, the system began failing repeatedly. When the issue occurs, there is a loud popping sound from the speakers, the infotainment screen shuts off and reboots, and a warning light appears on the dashboard indicating a system fault. This has happened more than 80 times so far, sometimes multiple times per day. This malfunction creates a safety risk because the backup camera and pedestrian/vehicle detection alerts become unreliable or unavailable at critical moments. The sudden audio pop and system reset are also distracting while driving. I have taken the vehicle to the dealership several times and provided video recordings showing the failure. I have even spoken with the sales manager in person and never got back to me like promised. The dealer has stated they cannot replicate the issue and has only attempted software resets or updates. The problem has not been confirmed or repaired by the dealer, and the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The warning light and system resets first appeared the day after purchase and have continued without any prior message or indication before each failure. This ongoing malfunction affects essential safety systems, and I am requesting a formal investigation and resolution.Read more
Incident date: Apr 8, 2024
I believe the malfunction exists within the car's electronic system. The vehicle could potentially be up for inspection. When the issue I am describing occurs, it prevents the user from being able to use the backup camera, change the climate controls, and utilize the rear traffic alert and the par
... k distance control. I have taken my vehicle to the dealership multiple times since purchase for them to say they are unable to replicate the issue I describe. However, one time I took my vehicle in, the issue that would occur became slightly different. To me, this demonstrates something was changed, but as a temporary fix. Additionally, a quick Google search indicates this is a common issue. Prior to this issue appearing, there were no other symptoms. The first recorded instance I have of this is on 04/08/2024, only 7 days after purchasing the vehicle.Read more
Incident date: Apr 8, 2024
I believe the malfunction exists within the car's electronic system. The vehicle could potentially be up for inspection. When the issue I am describing occurs, it prevents the user from being able to use the backup camera, change the climate controls, and utilize the rear traffic alert and the par
... k distance control. I have taken my vehicle to the dealership multiple times since purchase for them to say they are unable to replicate the issue I describe. However, one time I took my vehicle in, the issue that would occur became slightly different. To me, this demonstrates something was changed, but as a temporary fix. Additionally, a quick Google search indicates this is a common issue. Prior to this issue appearing, there were no other symptoms. The first recorded instance I have of this is on 04/08/2024, only 7 days after purchasing the vehicle.Read more
Incident date: Apr 8, 2024
I believe the malfunction exists within the car's electronic system. The vehicle could potentially be up for inspection. When the issue I am describing occurs, it prevents the user from being able to use the backup camera, change the climate controls, and utilize the rear traffic alert and the par
... k distance control. I have taken my vehicle to the dealership multiple times since purchase for them to say they are unable to replicate the issue I describe. However, one time I took my vehicle in, the issue that would occur became slightly different. To me, this demonstrates something was changed, but as a temporary fix. Additionally, a quick Google search indicates this is a common issue. Prior to this issue appearing, there were no other symptoms. The first recorded instance I have of this is on 04/08/2024, only 7 days after purchasing the vehicle.Read more
Incident date: Nov 28, 2025
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flash
... ing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.Read more
Incident date: Nov 28, 2025
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flash
... ing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.Read more
Incident date: Oct 25, 2025
Automatic Hill assist uses excessive brake force and for too long of a duration. This causes the vehicle to stall. Road inclination activation point of Hill assist is too sensitive. Brakes hold when it shouldn't. This is a factory default setting. Vehicle has stalled several times in traffic. This
... could potentially be a hazard of it happens in an emergency your situation when you need to move quickly and the vehicle stalls. Volkswagen should update the software controls to either be able to disable the feature or make the release point dependant on the clutch activation instead of a period of time after the brake pedal is released.Read more
Incident date: Oct 15, 2025
On Wednesday October 15th, 2025 something occurred either via an update or on the back-end of VW's connected services platforms that started causing infotainment system crashes on various VW-brand vehicles across the United States. At this time, 3 days later, the infotainment system will boot up, fr
... eeze, reboot again, freeze again, do this 2-3 more times before fully crashing and not turning back on. With this offline access to the following features becomes inaccessible: forward collision avoidance, forward and rear cross traffic avoidance, adaptive cruise control, reversing camera, emergency SOS function, road sign detection, emergency notifications, blind spot monitoring, HVAC controls including defroster switches, navigation, AM/FM/Satellite/Online radio, Apple Carplay, and Android Auto. VW has acknowledged a problem exists (https://www.vw.com/en/help-center.html/__app/article/000010441.app), however, they have not provided any information to customers about what the actual cause is or what their plans to resolve the issue are. As of October 17th local dealership service centers were blaming SiriusXM for the problem and telling owners there was nothing that could be done currently and to just wait it out.Read more
Incident date: Oct 15, 2025
On Wednesday October 15th, 2025 something occurred either via an update or on the back-end of VW's connected services platforms that started causing infotainment system crashes on various VW-brand vehicles across the United States. At this time, 3 days later, the infotainment system will boot up, fr
... eeze, reboot again, freeze again, do this 2-3 more times before fully crashing and not turning back on. With this offline access to the following features becomes inaccessible: forward collision avoidance, forward and rear cross traffic avoidance, adaptive cruise control, reversing camera, emergency SOS function, road sign detection, emergency notifications, blind spot monitoring, HVAC controls including defroster switches, navigation, AM/FM/Satellite/Online radio, Apple Carplay, and Android Auto. VW has acknowledged a problem exists (https://www.vw.com/en/help-center.html/__app/article/000010441.app), however, they have not provided any information to customers about what the actual cause is or what their plans to resolve the issue are. As of October 17th local dealership service centers were blaming SiriusXM for the problem and telling owners there was nothing that could be done currently and to just wait it out.Read more
Incident date: Oct 15, 2025
On Wednesday October 15th, 2025 something occurred either via an update or on the back-end of VW's connected services platforms that started causing infotainment system crashes on various VW-brand vehicles across the United States. At this time, 3 days later, the infotainment system will boot up, fr
... eeze, reboot again, freeze again, do this 2-3 more times before fully crashing and not turning back on. With this offline access to the following features becomes inaccessible: forward collision avoidance, forward and rear cross traffic avoidance, adaptive cruise control, reversing camera, emergency SOS function, road sign detection, emergency notifications, blind spot monitoring, HVAC controls including defroster switches, navigation, AM/FM/Satellite/Online radio, Apple Carplay, and Android Auto. VW has acknowledged a problem exists (https://www.vw.com/en/help-center.html/__app/article/000010441.app), however, they have not provided any information to customers about what the actual cause is or what their plans to resolve the issue are. As of October 17th local dealership service centers were blaming SiriusXM for the problem and telling owners there was nothing that could be done currently and to just wait it out.Read more
Incident date: Jun 28, 2025
Manual transmission car. Hill hold brake assist feature is dangerous and can be fixed with software update. This is truly dangerous. When stopped on an incline, the brakes automatically engage when stopped and hold the car from rolling backwards which might occur if the driver did not know how t
... o drive a manual transmission car. When driver takes foot off of brake pedal, the brake fails to release !! It hold for 2-3 additional seconds before it will allow the car to move, causing car to stall when engaging the clutch into gear. 50 years experience driving manual transmission cars - this defect is diabolical and patently unsafe. My last VW had a hill hold feature which released in concert with engaging clutch, so no stalls. This is fixable with software update! Please force VW to fix their dangerously defective car. This occurs ALL OF THE TIME and is not an isolated incident to my car - it is a design defect wreaking havoc with all GTI manual transmission owners of the Mark VIII iteration. It is only a matter of time before someone gets hurt.Read more
Incident date: May 10, 2025
The hill assist feature does not let go of the brakes when I apply throttle and has caused me to stall the vehicle on a hill multiple times. I would request a recall be made to allow the driver to not have the brakes engaged when throttle is applied when starting from a stop on a hill with manual tr
... ansmission equipped gti's/golf r's.Read more
Incident date: May 4, 2025
The automatic “hill assist” is dangerous in that it makes it easy to stall your car when trying to use your manual transmission. It’s unintuitive and truly frustrating and can cause you to stall your car when you are pulling into traffic. The previous implementation of this on the Mk7 VW GT
... I’s worked well but VW made this way too intrusive and complicated - and dangerous - on the Mk8 VW GTI’s. There is no option to disabled it or change the behavior.Read more
Incident date: Apr 26, 2025
22 days after purchasing, the sunroof blew up & shattered while driving. Produced a loud bang and shattered upwards. Volkswagen has declined warranty fix. There where no vehicles in front or behind me nor, was I going in an underpass. Nothing impacted the glass sunroof, it just exploded upwards.
Incident date: Mar 18, 2025
The 8th generation of the VW Golf (and 7th generation Jetta) has a dangerous Hill Start Assist for manual transmission cars that cannot be disabled. When stopped on an incline, the car holds the brakes after the driver removes their foot from the pedal for a variable amount of time (upwards of 2 s
... econds), which was originally designed to help start on steep inclines. This is dangerous for a number of reasons. The first is that it's impossible to gauge when the car will release the brakes, so it will always roll backwards. The reaction of the driver to rolling backwards, instead of timing the movement from brakes to accelerator is much more difficult and often causes more delays due to stalling. The second is that the driver has no visibility to a sensor or light for this mechanism, making it very unpredictable. Lastly, drivers behind the vehicle see the brake lights go off when the driver lifts their foot, but the car is unable to move for multiple seconds, which causes more risk of injury, accident, and overall traffic.Read more
Incident date: Feb 14, 2025
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flash
... ing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.Read more
Incident date: Feb 14, 2025
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flash
... ing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.Read more
Incident date: Feb 14, 2025
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flash
... ing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.Read more
Incident date: Jan 10, 2025
There wasn't a proper "Problem Parts" option for my issue. My car has a manual transmission and VW has decided that adding a brake hold feature whenever the car is stopped at an intersection or in traffic etc. would be a good idea. I'm hear to tell you I have almost become part several accidents w
... ith this car even though it only has 40 miles on it. This is a well know issue with these cars that has been designed into them. I have been driving manual transmission cars for over 20 years without this issue. The problem is when I come to a stop the car holds the brake for an additional three Mississippi seconds. This screws up timing when pulling out into traffic which will likely cause an accident at some point. I have stalled the car trying to pull out into traffic and while in stop and go traffic. Luckily the person behind me was able to slam on their brakes before ramming me. I have considered rolling though stop signs to avoid stopping and possibly stalling the car. There have been many complaints about this online. The problem could easily be fixed with a software update from VW. Realistically if there was a brake hold with only 1 Mississippi hold time it would be great or none at all.Read more
Incident date: Jan 9, 2025
The hill start assist in the vehicle (with a manual transmission) makes it dangerous for pulling out into traffic if you are stopped on a hill. It holds the car for a predetermined length of time if you come to a complete stop on the hill as you legally are required to at a red light/stop sign makin
... g you unable to pull safely into traffic. It is very easy to forget this annoying feature exists on new intersections you may not think of as being inclined, or when you are focusing more on the traffic and are just expecting the vehicle to operate normally to pull into traffic as with any other flat intersection. It has caused me to stall the vehicle numerous times while attempting to enter traffic. I know how to drive a manual transmission and not roll backwards on a hill. VW needs to offer an “off” option for this feature for the safety of drivers. This “safety feature” is going to get someone hurt or worse.Read more
Incident date: Dec 1, 2024
Roll back feature on manual car. Causes disruptive driving by Engaging and holding too long causing stallouts and potential collisions. Also rearbackup camera only works <80% of time.
Incident date: Dec 1, 2024
Roll back feature on manual car. Causes disruptive driving by Engaging and holding too long causing stallouts and potential collisions. Also rearbackup camera only works <80% of time.
Incident date: Jul 1, 2024
I am experiencing the same problem reported in NHTSA ID Number: 11587076. I am writing to let you know that this problem is not limited to the Golf R model but also affects the Golf GTI models with manual transmission. The description of the problem in report 11587076 matches my experience exactly
... so I will not repeat it here. An additional problem possibly related to this one is that there is no brake boost when the engine is not running. With all other cars I have owned, there has been some residual boost from the brake servo that is available to stop the car from rolling between the time when the clutch pedal is depressed and when the engine is started. In the same situation with this car, extreme pressure on the brake pedal or application of the parking brake is needed to stop the rolling. In my opinion, this constitutes a safety hazard.Read more
Incident date: Jul 1, 2024
I am experiencing the same problem reported in NHTSA ID Number: 11587076. I am writing to let you know that this problem is not limited to the Golf R model but also affects the Golf GTI models with manual transmission. The description of the problem in report 11587076 matches my experience exactly
... so I will not repeat it here. An additional problem possibly related to this one is that there is no brake boost when the engine is not running. With all other cars I have owned, there has been some residual boost from the brake servo that is available to stop the car from rolling between the time when the clutch pedal is depressed and when the engine is started. In the same situation with this car, extreme pressure on the brake pedal or application of the parking brake is needed to stop the rolling. In my opinion, this constitutes a safety hazard.Read more
Incident date: Sep 12, 2024
VW has implemented a so-called and unwanted safety feature called "Hill Assist" which locks the brakes on manual transmisson models which has many times nearly caused an accident. This system locks the brakes when the clutch is activated and brakes are applied and can prevent the car from moving fo
... rward for two to three seconds, or cause a vehicle stall. This system activates for two to three seconds and can't be modified or turned off. This system also works on a predetermined amount of time and no user interaction can change the time or hold/braking force. This is particularly dangerous in a left hand turn situation with multiple cars where a stall or hesitation for the car could prove dangerous or fatal. VW should turn this feature off or allow users to turn it off completely, WITHOUT having to turn it off for every startup.Read more
Incident date: Sep 12, 2024
VW has implemented a so-called and unwanted safety feature called "Hill Assist" which locks the brakes on manual transmisson models which has many times nearly caused an accident. This system locks the brakes when the clutch is activated and brakes are applied and can prevent the car from moving fo
... rward for two to three seconds, or cause a vehicle stall. This system activates for two to three seconds and can't be modified or turned off. This system also works on a predetermined amount of time and no user interaction can change the time or hold/braking force. This is particularly dangerous in a left hand turn situation with multiple cars where a stall or hesitation for the car could prove dangerous or fatal. VW should turn this feature off or allow users to turn it off completely, WITHOUT having to turn it off for every startup.Read more
Incident date: Dec 5, 2024
The hill hold assist on the MK8 VW GTI is overly aggressive, creating safety concerns. When starting on a hill, there is a 2-3 second delay where the car strongly holds the brakes, even after the brake light disengages. This could lead to rear-end collisions as following drivers might assume the car
... is moving. Additionally, in emergency situations, this delay prevents immediate forward movement, increasing risk. For manual transmission models, it also raises the likelihood of stalling, which can further compromise safety. This feature should be less aggressive, should not engage the brakes without the brake lights illuminated, and there should be an option to disable it entirely.Read more
Incident date: Dec 5, 2024
The hill hold assist on the MK8 VW GTI is overly aggressive, creating safety concerns. When starting on a hill, there is a 2-3 second delay where the car strongly holds the brakes, even after the brake light disengages. This could lead to rear-end collisions as following drivers might assume the car
... is moving. Additionally, in emergency situations, this delay prevents immediate forward movement, increasing risk. For manual transmission models, it also raises the likelihood of stalling, which can further compromise safety. This feature should be less aggressive, should not engage the brakes without the brake lights illuminated, and there should be an option to disable it entirely.Read more
Incident date: Nov 17, 2024
UNKNOWN - Vehicle hill assist. The hill assist feature is overly aggressive and causes the car to stall when going in forward or reverse on an incline. This has the potential to cause rear end collisions and generally unsafe driving conditions. VW needs to either provide a way to disable this featur
... e or reduce the hold time as they had done with previous generation GTIs. This feature is dangerous and unnecessary for any experienced manual transmission driver.Read more
Incident date: Mar 13, 2024
The contact owns a 2014 Volkswagen GTI. The contact stated while driving at approximately 5 MPH, the rearview camera image intermittently was delayed and darkened; The vehicle returned to normal operation after several seconds. The failure occurred on several different occasions. No warning light wa
... s illuminated. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed a software update. The vehicle was serviced under NHTSA Campaign Number: 24V480000 (Back Over Prevention); however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000. Read more
Incident date: Oct 17, 2024
The SOS emergency call system randomly dials out and hangs up, dials out, hangs up, and continues to do so while driving. This has occured numerous times and lasts from 10 minutes to more than 20 minutes. It is extremely distracting.
Incident date: Sep 10, 2024
Backup camera blacked out or pixelated when transmission is put in reverse.
Incident date: Sep 10, 2024
Rearview Camera. When I changed the gear into reverse, sometimes my rearview Camera does not turn on, the screen only goes black. It happens multiple times in a month and it's a risk for the driver as well as other outside the car. I heard there's a recall exactly like this for my same model, same c
... ar and there's no recall for my particular model.Read more
Incident date: Jul 29, 2024
The contact owns a 2024 Volkswagen GTI. The contact stated that while driving in a rainstorm, the windshield wiper speed remained at a moderate level while set to the highest setting. Due to the failure, the contact was forced to pull over and wait until the rainstorm had subsided before being able
... to resume normal driving. The vehicle was taken to a local dealer where a mechanic confirmed the failure. The mechanic tested other model vehicles and determined that the failure was present with the windshield wiper. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,200.Read more
Incident date: Apr 2, 2024
I am [XXX] and have only ever owned manual transmission cars. I bought a 2024 GTI/Manual Transmission a few months ago. I also have a 2017 GTI Sport, 6MT. All purchased new. I was so used to the way the 2017 utilized hill hold and had not experienced a hill in my test drive before buying the car.
... I also drove other brands manual transmission and they all worked in a similar manner. The "Hill Hold" feature on this 2024 GTI/Manual Transmission vehicle is dangerous and does not release when it is supposed to. It is extremely aggressive in the amount that it is holding. In fact, I was rear ended 1 mile from the dealership after picking up the car because of this issue...no kidding. My current workaround is to release the brake, wait a couple of seconds until the car releases its "Hill Hold", rolls backward, and then give throttle/release the clutch. This is a safety concern in many ways. I could get rear ended again because the rear brake light goes out when I release the foot brake, even though I have to wait a few seconds to move forward. Also, in an emergency, if I had to move quickly, the car would likely stall if I tried to overcome the "Hill Hold" brake before it releases itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
Incident date: Mar 9, 2024
The contact's son owns a 2024 Volkswagen Golf GTI. The contact stated that while driving at various speeds for several hours, an unknown yellow symbol illuminated on the instrument panel, and a message stating that the vehicle needed to cool down was displayed. The contact stated that the vehicle fa
... iled to shift into gear. The vehicle was towed to the local dealer and the contact was informed that the failure was due to user error and diagnosed that there was a burned clutch and that the transmission needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200.Read more
Incident date: Mar 3, 2024
VW Front Assist is the safety feature that is supposed to warn the driver of the danger of an imminent front collision. Initial aural and visual warnings are followed by autonomous braking if the driver does not respond. I have had my new car for 14 days, and have received the warning "Front Assist
... not available; impaired sensor" 5 times during these 14 days. I have taken the car to the dealer three times. Their current verdict is the the system is not malfunctioning but rather the sensor is sensitive to weather. Two times the system became unavailable during misty weather; twice the system became unavailable during sleeting weather; once the system became unavailable during humid weather after a rainstorm. In one instance, the system did not reboot for 3 days despite cleared weather. The outages did not occur during what I would call severe weather, just somewhat inclement conditions. Essentially Front Assist has not worked for approximately 30% of my first two weeks of ownership. I believe a safety feature that does not work during rain, mist, and sleet is dangerous.Read more
NHTSA Safety Investigations — VOLKSWAGEN GTI
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
DP — Closed
— Model Year: 2019
Vehicle Stalling - Manual Transmission
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited o
... ccurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.Read more
RQ — Closed
— Model Year: 2011
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ul
... timately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626Read more
PE — Closed
— Model Year: 2013
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a sp
... iral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.Read more
PE — Closed
— Model Year: 2001
INADVERTENT SIDE-AIRBAG DEPLOYMENT
THE SUBJECT VEHICLES ARE EQUIPPED WITH SIDE-THORAX AND SIDE-HEAD CURTAIN AIRBAGS TO PROTECT THE FRONT AND REAR OUTBOARD OCCUPANTS IN A SIDE-IMPACT CRASH.THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS).THE CRASH SENSING SYSTEM?S ALGORITHM MAY RECOGNIZE
... CERTAIN NON-CRASH IMPACTS (WHEEL, TIRE AND UNDERCARRIAGE IMPACTS) AS DEPLOYABLE EVENTS.THE 97 ALLEGED INJURIES WERE MINOR IN NATURE AND CONSIST OF ABRASIONS, BRUISES, EAR RINGING AND HEADACHES.THERE WAS NO ALLEGED LOSS OF CONTROL CRASH AS A RESULT OF SIDE-AIRBAG DEPLOYMENT.ODI ALSO OBTAINED COUNTS OF ALLEGED INADVERTENT SIDE-AIRBAG DEPLOYMENTS FROM PEER MANUFACTURERS.THE DATA SHOWS THAT THE SUBJECT VEHICLES ARE NOT UNIQUE IN BEING SUBJECT TO SUCH ALLEGATIONS.THE COMPLAINT RATE FOR NON-SUBJECT INDIVIDUAL MODEL VEHICLES VARIES WIDELY.THE RATE FOR THE SUBJECT VEHICLES IS COMPARABLE TO THREE PEER MODELS, EACH WITH COMPACT CHASSIS/WHEELBASES.ODI HAS NOT IDENTIFIED ANY COMPONENT FAILURE OR MANUFACTURING TREND THAT MAY RELATE TO A COMPONENT OR MANUFACTURING ISSUE.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1995
HOOD LATCH FAILURE
ODI HAS RECEIVED THREE REPORTS, INCLUDING THE PETITIONERS, REGARDING ALLEGED HOOD LATCH FAILURES.ALL OF THE ODI REPORTS INDICATE THE HOOD FLEW UP WHILE DRIVING.FOLLOWING A TELEPHONE INQUIRY, VOLKSWAGEN PROVIDED ODI WITH SOME LIMITED INFORMATION REGARDING SIX ADDITIONAL REPORTS OF HOOD FLY-UP FOR MOD
... EL YEARS 1995 AND 1996.THIS INVESTIGATION WAS OPENED TO FURTHER STUDY THIS ISSUE.DEFECT DESCRIPTION:IT IS POSSIBLE THAT ON SOME OF THE AFFECTED VEHICLES THE BOLTS SECURING THE FRONT HOOD LATCH MAY LOSE THEIR SPECIFIED FASTENING TORQUE OVER TIME.SHOULD THIS HAPPEN, THE LATCH COULD MOVE OUT OF ITS DESIGN POSITION AND CAUSE DISENGAGEMENT OF THE HOOD STRIKER FROM THE LATCH.IN SOME VEHICLES THE LATCH MAY NOT HAVE BEEN PROPERLY ALIGNED DURING PRODUCTION.REPEATED OPENING AND CLOSING OF THE HOOD WITH AN IMPROPERLY ALIGNED LATCH COULD RESULT IN DAMAGE TO THE LATCH.EITHER CONDITION COULD RESULT IN UNEXPECTED OPENING OF THE HOOD AND COULD OBSTRUCT A PORTION OF THE DRIVER'S VIEW OF THE ROAD WHILE DRIVING, AND RESULT IN AN ACCIDENT.REMEDY: VOLKSWAGEN OF AMERICA, INC. WILL INITIATE A VOLUNTARY SAFETY RECALL INSTRUCTING ITS AUTHORIZED DEALERS TO CHECK THE HOOD LATCH AND SECURING BOLTS AND REPLACE THEM IF NECESSARY.Read more
DP — Closed
— Model Year: 1995
HOOD FLY-UP
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