2020 THOMAS BUILT BUSES SAF-T-LINER C2
16 recalls — 1 complaints — 210 TSBs
24V555000 Jul 24, 2024
EQUIPMENT:OTHER:LABELS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. A... Read more
Consequence
Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
23V669000 Oct 3, 2023
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Defect Description
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Consequence
An emergency exit door opening unexpectedly can increase the risk of an injury.
Remedy
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
23V670000 Oct 3, 2023
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Defect Description
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Consequence
An emergency exit door opening unexpectedly can increase the risk of an injury.
Remedy
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
22V438000 Jun 20, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Thomas Built C2 Saf-T-Liner school buses equipped with 8.8L LPG engines. The engine control module (ECM) may set a fault code that results in an unexpected engine shut down.
Consequence
Unexpected engine shut down can increase the risk of a crash. Additionally, a disabled school bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Remedy
Dealers will update the ECM software, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL942.
21V120000 Feb 25, 2021
ENGINE
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Thomas Built Buses Saf-T-Liner C2 school buses equipped with Cummins B6.7N engines. The engine control module software may be calibrated incorrectly, causing the engine to not limit engine speed or torque as intended for certai... Read more
Consequence
If safety-related functions such as vehicle braking, stability, speed, and collision avoidance do not function properly, it can increase the risk of a crash.
Remedy
DTNA will work with the engine manufacturer Cummins Inc. to notify owners, and Cummins dealers will recalibrate the engine control module, free of charge. Owner notifications were mailed on March 29, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA number for this recall is ... Read more
20V126000 Mar 3, 2020
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner HDX, EFX, and C2 school buses equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 2, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
20V113000 Feb 26, 2020
EXTERIOR LIGHTING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Thomas Built Buses Saf-T-Liner C2 school buses configured with a specific Switch Hub Module (part numbers 204803 and 216434) combined with a 500k Bulk Head Module and a certain 3-position momentary switch warning light package. ... Read more
Consequence
If the exterior warning lights and stop sign indicator stop working, other drivers may inadvertently proceed driving before the school bus loading/unloading of students is complete, increasing the risk of an injury.
Remedy
DTNA will notify owners, and dealers will update the SHM, free of charge. The recall began April 15, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-844.
19V869000 Dec 6, 2019
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Thomas Built Saf-T-Liner C2 school buses equipped with Detroit Diesel DD5 engines. The fan hub bolts may have been may have been insufficiently tightened.
Consequence
The loose bolts can cause the fan to damage surrounding components and/or detach from the engine, disabling the bus and resulting in an evacuation in an uncontrolled traffic situation, thereby increasing the risk of an injury.
Remedy
DTNA will notify owners, and dealers will inspect and repair the fan hub bolts, as necessary, free of charge. The recall began January 16, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-841.
19V712000 Oct 4, 2019
SEATS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact abs... Read more
Consequence
The lack of impact absorption increases the risk of injury in the event of a crash.
Remedy
DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact ... Read more
19V686000 Sep 27, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Saf-T-Liner C2 school buses equipped with Detroit DD5 engines and Allison transmissions. The Flex-Plate/Torque Converter fasteners may have been insufficiently tightened.
Consequence
The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an injury.
Remedy
DTNA will notify owners, and dealers will inspect and tighten the fasteners, as necessary, free of charge. The recall began November 19, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-828.
19V550000 Jul 25, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break und... Read more
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
19V549000 Jul 24, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Minotour, 2019-2020 Saf-T Liner C2, and 2019 Saf-T Liner HDX buses equipped with Safe Fleet Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
19V234000 Mar 25, 2019
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built C2 Saf-T-Liner school buses built on an FCCC chassis. The clamp for the steering gear return hose may have been improperly installed, allowing the hose to separate from the steering gear.
Consequence
If the hose separates from the steering gear, there may be a loss of steering assist which could result in a potentially disabled school bus. If the school bus is occupied when the steering assist is lost, the occupants would need to exit the vehicle and be transferred to another vehicle, increasin... Read more
Remedy
DTNA will notify owners, and dealers will inspect and install power steering hose clamps as needed, free of charge. The recall began May 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-813.
19V138000 Feb 27, 2019
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses. The affected school buses may have been built without Anti-Lock Braking System (ABS) modules. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) n... Read more
Consequence
The operator may not be aware of the absence of ABS function. Unknowingly operating the vehicle without ABS function may increase risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the buses and install any missing ABS modules, free of charge. The recall began June 26, 2019. Owners may contact DTNA customer service at 1-800-547-0712. The DTNA number for this recall is FL-809.
18V929000 Dec 21, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and the engin... Read more
Consequence
An engine shutdown without the ability to restart increases the risk of a crash.
Remedy
DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed owners an interim letter on February 1, 2019 to notify them of the issue. The recall began on August 27, 2019. Owners may contact Daimler Trucks ... Read more
18V930000 Dec 21, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and t... Read more
Consequence
An engine shutdown without the ability to restart increases the risk of a crash.
Remedy
DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed an interim letter on February 1, 2019. The recall began August 27, 2019. Owners may contact Daimler Trucks North America customer service at 1-80... Read more
Complaint Statistics
1 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| VISIBILITY/WIPER | 1 |
VISIBILITY/WIPER
Feb 28, 2022
Incident date: Feb 24, 2022
snow and ice buildup on windshield and wiper blades reducing visibility. defrost was set on high, also used overhead fans to direct warm air onto windshield and still does not melt off until stopped.
Technical Service Bulletins — 2020 THOMAS BUILT BUSES SAF-T-LINER C2
210 manufacturer communications from 134 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 54 |
| 060000 ENGINE AND ENGINE COOLING | 43 |
| 110000 ELECTRICAL SYSTEM | 23 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 16 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 11 |
| 100000 POWER TRAIN | 8 |
| 010000 STEERING | 6 |
| 170000 LATCHES/LOCKS/LINKAGES | 5 |
CumminsB6.7SSI
Apr 26, 2024
060000 ENGINE AND ENGINE COOLING
Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
ICI24-006
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Important Campaign Information letter for FL974 - Revised Bulletin & Population
FL974
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Con
FL974
Jan 19, 2024
060000 ENGINE AND ENGINE COOLING
Emissions Recall: Cummins DEF Sensor Shortage
SBT49-008
Oct 27, 2022
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Service Bulletin for DEF Connector Reinforcement Caps. Some customers experience separation of the diesel exhaust fluid (DEF) lines from the connection ports in extreme cold temperatures. To prevent this, a process was de
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
SS267FCCC2021
Mar 19, 2021
110000 ELECTRICAL SYSTEM
Service Solution for eB2 High Voltage Relay. The High Voltage relay is currently rated as an IP65. While mounted in a dry location, some customer may want the added benefits of an IP67 rated module. An IP67 rated version of the high voltage
CALTB54-002
Mar 16, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for Saf-T-Liner C2 Jouley Electric Bus Dash Panel Updates.
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
SS1034887
Feb 18, 2021
081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
Service Solution for 8.8L Aft Fuel Harness Update. The aft fuel system harness may not be built per the schematic. This issue will not have any operability related issues. It is simply updating the harness to allow it to match how the schem
SS1034887
Feb 18, 2021
070000 FUEL SYSTEM, GASOLINE
Service Solution for 8.8L Aft Fuel Harness Update. The aft fuel system harness may not be built per the schematic. This issue will not have any operability related issues. It is simply updating the harness to allow it to match how the schem
CALFCCC54-002
Feb 17, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for C2 School Bus Aft Fuel System Harness Update. Freightliner Custom Chassis has determined that the aft fuel system wiring harness on C2 School Buses may not have been built as the schematic indicates. The vehicle
CALFCCC54-002
Feb 17, 2021
070000 FUEL SYSTEM, GASOLINE
Customer Advisory Letter for C2 School Bus Aft Fuel System Harness Update. Freightliner Custom Chassis has determined that the aft fuel system wiring harness on C2 School Buses may not have been built as the schematic indicates. The vehicle
ICI21-004
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information Letter for Dealer Travel for Campaign Performance a?? TBB.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-005
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-005
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
WI21-004
Feb 1, 2021
100000 POWER TRAIN
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
WI21-004
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
SBT35-004
Dec 23, 2020
100000 POWER TRAIN
Thomas Built Buses Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 1
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
SS1034831
Dec 3, 2020
350000 EQUIPMENT
Service Solution for Replacement Parts to Address Exhaust Brackets
SS1034831
Dec 3, 2020
060000 ENGINE AND ENGINE COOLING
Service Solution for Replacement Parts to Address Exhaust Brackets
CALINSTA-CHAIN
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customer Advisory Letter for C2 Rear Brake Chamber Interference with optional Insta-chain.
CALINSTA-CHAIN
Nov 30, 2020
030000 SERVICE BRAKES, HYDRAULIC
Customer Advisory Letter for C2 Rear Brake Chamber Interference with optional Insta-chain.
PAB040-2020
Nov 3, 2020
170000 LATCHES/LOCKS/LINKAGES
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
PAB040-2020
Nov 3, 2020
162300 STRUCTURE:BODY:DOOR
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
PAB040-2020
Nov 3, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
SBT54-025
Oct 27, 2020
350000 EQUIPMENT
Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter??A? is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
SBT54-025
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter??A? is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
PAB036-2020
Oct 21, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
PAB035-2020
Oct 13, 2020
045000 SERVICE BRAKES, AIR:DISC
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
PAB035-2020
Oct 13, 2020
040000 SERVICE BRAKES, AIR
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
PAB033-2020
Sep 15, 2020
190000 TIRES
Thomas Built Buses Product Awareness Bulletin on Hankook DH37 Drive Tire/ Spare Tire
ICI20-022
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p
WI20-014
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a
WI20-012
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
20OEM-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20CSA-10
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink??A???A???A???A???A???A???A???A? 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20CSA-09
Jul 23, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors,
PAB028-2020
Jul 22, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
PAB028-2020
Jul 22, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
WI20-011
Jul 20, 2020
350000 EQUIPMENT
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
WI20-011
Jul 20, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
PAB026-2020
Jul 17, 2020
220000 SEATS
Thomas Built Buses Product Awareness Bulletin on National Drivera??s Seat Update
PAB025-2020
Jul 16, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Jouley Warranty Update
SB60-171
Jul 10, 2020
162300 STRUCTURE:BODY:DOOR
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
D20M7
Jun 25, 2020
060000 ENGINE (PWS)
Detroit Field Service Campaign for GHG17 Detroit DD5 Software Reprogramming for Model Year 2020 Thomas Built Bus Applications. Certain Detroit engines installed in C2 School Buses will require programming to the required software and fuel m
20OEM-04
Jun 25, 2020
060000 ENGINE AND ENGINE COOLING
OEM and distributor announcement for Running Change to ACM Software for MY2020. There is an upcoming running change (RC1) for ACM software that will be installed when OEMs or distributors program with DiagnosticLink. The hardware part numbe
D20M7
Jun 25, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Detroit Field Service Campaign for GHG17 Detroit DD5 Software Reprogramming for Model Year 2020 Thomas Built Bus Applications. Certain Detroit engines installed in C2 School Buses will require programming to the required software and fuel m
20CSA-08
Jun 10, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to Diagn
WI20-009
Jun 10, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for a Warranty Service Replacement Engine Program Clarification. Detroit established the Warranty Service Replacement Engine Program to support an unrepairable catastrophic engine failure due to manufacturing def
PAB024-2020
Jun 1, 2020
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Product Awareness Bulletin on MY2020 DD5 Engine Updates
PAB023-2020
May 27, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Introducing Saf-T-Liner C2 Jouley
PAB023-2020
May 27, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on Introducing Saf-T-Liner C2 Jouley
PAB023-2020
May 27, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Product Awareness Bulletin on Introducing Saf-T-Liner C2 Jouley
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
PAB014-2020
Mar 26, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
SIB0201-20
Mar 23, 2020
060000 ENGINE AND ENGINE COOLING
Service Information Bulletin for Cylinder Block Porosity Repair for DD5 and DD8 egnines. Use this procedure to repair oil leaks caused by cylinder block porosity. The low oil pressure, cast areas of the cylinder block can be repaired using
20CSA-04
Mar 20, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
20CSA-04
Mar 20, 2020
350000 EQUIPMENT
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
PAB011-2020
Mar 18, 2020
280000 BACK OVER PREVENTION
Thomas Built Buses Product Awareness Bulletin on C2 Backup Camera Package Changes
WP20-002
Mar 17, 2020
160000 STRUCTURE
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
WP20-002
Mar 17, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
SBT54-020
Mar 17, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBT54-020
Mar 17, 2020
350000 EQUIPMENT
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBT54-020
Mar 17, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
03.2020 Campaign
Mar 17, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
PAB010-2020
Mar 17, 2020
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
PAB009-2020
Mar 5, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
20CSA-03
Mar 5, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Customer Service Announcement saying that Service Pack (SP) 2 for Diagnostic Link 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
20TS-02
Mar 5, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for DD Platform Heavy Duty, Metal in the Oil and Oil Filter. Some engine component failures can cause metallic debris to circulate throughout the engine lubrication system. Although the oil filter will capture most
SF596
Mar 5, 2020
010000 STEERING
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
SF596
Mar 5, 2020
350000 EQUIPMENT
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
SF596
Mar 5, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034558
Feb 28, 2020
100000 POWER TRAIN
Service Solution for OBD16 M2, C2, 108SD & 114SD Allison transmission not shifting due to harness chafing.
PAB007-2020
Feb 25, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
PAB005-2020
Feb 21, 2020
200000 WHEELS
Thomas Built Buses Product Awareness Bulletin on Alcoa Wheel Update a?? C2
PAB006-2020
Feb 21, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Defender Electric Crossing Arm
WP20-001REV
Feb 14, 2020
100000 POWER TRAIN
Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will fil
Showing 100 of 210 bulletins.
NHTSA Safety Investigations — THOMAS BUILT BUSES SAF-T-LINER C2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE19007
Opened: Jun 18, 2019 — Closed: Oct 17, 2023
Rear Leaf Spring Fractures
On June 18, 2019, the Office of Defects Investigation (ODI) opened PE19-007 to investigate instances of leaf-style suspension springs fracturing in various model 2008-2018 Thomas Built Buses (TBB) school buses, which could lead to a road hazard if a piece of the leaf spring detaches from the vehicle... Read more
PE13006
Opened: Mar 18, 2013 — Closed: Aug 26, 2013
Blocked Fuel Delivery Resulting in Stall
ODI was made aware of multiple allegations of engine stall resulting from a loose barcode sticker in the fuel tank of certain model year (MY) 2012 Thomas Built Saf-T-Liner transit style buses manufactured by Thomas Built Buses, Inc. (TBB).The loose barcode sticker from a diesel powered cab heater (i... Read more
PE10003
Opened: Jan 20, 2010 — Closed: Apr 5, 2010
Inoperative 8-Way Warning Lamps
This investigation was opened after ODI received a complaint from a school bus fleet stating they had experienced warning lamps failing upon opening the front entrance door. After completing their evaluation, Daimler Trucks North America, the parent company of Freightliner and Thomas Built Buses, de... Read more
PE09050
Opened: Oct 7, 2009 — Closed: Jan 7, 2010
REAR SPRING TRAILING ARM BOLT LOOSE
THIS INVESTIGATION WAS OPENED AFTER ODI WAS INFORMED BY TWO SCHOOL BUS FLEETS THAT THEY HAD FOUND LOOSE BOLTS ON THE REAR SUSPENSION TRAILING ARMS OF THE AIR RIDE SUSPENSION ON SEVERAL OF THEIR BUSES. ODI VISITED THE LOCAL DEALER AND CONFIRMED THE LOOSE BOLTS.IF THESE BOLTS FAIL AND SEPARATE, THE RE... Read more
PE09027
Opened: May 21, 2009 — Closed: Sep 24, 2009
DOOR GLASS DETACHMENT
THIS INVESTIGATION WAS OPENED AFTER A FLEET NOTIFIED ODI THAT IT HAD LOST A FRONT DOOR GLASS PANEL WHILE THE BUS WAS BEING OPERATED.A FIELD INSPECTION REVEALED TWELVE MORE BUSES HAD LOOSE DOOR GLASS PANELS.ODI IS ALWAYS CONCERNED WITH OBJECTS THAT SEPARATE FROM VEHICLES AND COULD POSSIBLY STRIKE ANO... Read more
PE08068
Opened: Dec 3, 2008 — Closed: Jan 15, 2009
IMPROPER HANDRAIL INSTALLATION
THIS INVESTIGATION WAS OPENED AFTERA SCHOOL BUS DISTRICT INFORMED ODI THAT DURING A NEW BUSINSPECTION THE HANDRAILS WERE FOUND TO BE MOUNTED TOO CLOSE TO THE BOTTOM STEP OF THE BUS AND FAILED THE DRAWSTRING TEST.(THE DRAWSTRING TEST WAS DEVELOPED IN THE EARLY 90'S TO ENSURE THAT CHILDREN'S DRAWSTRIN... Read more
PE07012
Opened: Mar 1, 2007 — Closed: Jun 25, 2007
INADVERTENT DOOR CLOSING
THIS INVESTIGATION WAS OPENED BASED ON FOUR FLEETS CONTACTING ODI ALLEGING MULTIPLE EVENTS WHERE THE FRONT ENTRANCE DOOR UNEXPECTEDLY CLOSED WHILE LOADING AND DISCHARGING CHILDREN.WHEN THIS OCCURS, THE BUS WARNING LIGHTS (RED WARNING LAMPS AND STOP ARM LAMPS) ARE DE-ACTIVATED, SINCE THEY OPERATE OFF... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 — All Years Overview
Complete safety history for the THOMAS BUILT BUSES SAF-T-LINER C2 across all model years (1995–2027).
430
Total Recalls
25
Total Complaints
7
Investigations
1
Reported Crashes
1
Reported Fires
0
Reported Deaths
THOMAS BUILT BUSES SAF-T-LINER C2 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 4 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 0 | View |
| 2024 | 12 | 0 | View |
| 2023 | 12 | 0 | View |
| 2022 | 12 | 3 | View |
| 2021 | 15 | 0 | View |
| 2020 (current) | 16 | 1 | |
| 2019 | 24 | 0 | View |
| 2018 | 22 | 1 | View |
| 2017 | 28 | 0 | View |
| 2016 | 25 | 0 | View |
| 2015 | 20 | 2 | View |
| 2014 | 18 | 0 | View |
| 2013 | 18 | 1 | View |
| 2012 | 16 | 3 | View |
| 2011 | 22 | 0 | View |
| 2010 | 22 | 1 | View |
| 2009 | 21 | 2 | View |
| 2008 | 27 | 6 | View |
| 2007 | 25 | 1 | View |
| 2006 | 21 | 2 | View |
| 2005 | 16 | 0 | View |
| 2004 | 5 | 0 | View |
| 2003 | 4 | 1 | View |
| 2002 | 2 | 1 | View |
| 2001 | 1 | 0 | View |
| 2000 | 1 | 0 | View |
| 1999 | 1 | 0 | View |
| 1998 | 1 | 0 | View |
| 1997 | 1 | 0 | View |
| 1996 | 1 | 0 | View |
| 1995 | 1 | 0 | View |