2019 THOMAS BUILT BUSES SAF-T-LINER C2
24 recalls — 0 complaints — 277 TSBs
24V555000 Jul 24, 2024
EQUIPMENT:OTHER:LABELS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. A... Read more
Consequence
Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
23V670000 Oct 3, 2023
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Defect Description
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Consequence
An emergency exit door opening unexpectedly can increase the risk of an injury.
Remedy
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
23V669000 Oct 3, 2023
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Defect Description
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Consequence
An emergency exit door opening unexpectedly can increase the risk of an injury.
Remedy
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
21V120000 Feb 25, 2021
ENGINE
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Thomas Built Buses Saf-T-Liner C2 school buses equipped with Cummins B6.7N engines. The engine control module software may be calibrated incorrectly, causing the engine to not limit engine speed or torque as intended for certai... Read more
Consequence
If safety-related functions such as vehicle braking, stability, speed, and collision avoidance do not function properly, it can increase the risk of a crash.
Remedy
DTNA will work with the engine manufacturer Cummins Inc. to notify owners, and Cummins dealers will recalibrate the engine control module, free of charge. Owner notifications were mailed on March 29, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA number for this recall is ... Read more
20V126000 Mar 3, 2020
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner HDX, EFX, and C2 school buses equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 2, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
19V712000 Oct 4, 2019
SEATS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact abs... Read more
Consequence
The lack of impact absorption increases the risk of injury in the event of a crash.
Remedy
DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact ... Read more
19V686000 Sep 27, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Saf-T-Liner C2 school buses equipped with Detroit DD5 engines and Allison transmissions. The Flex-Plate/Torque Converter fasteners may have been insufficiently tightened.
Consequence
The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an injury.
Remedy
DTNA will notify owners, and dealers will inspect and tighten the fasteners, as necessary, free of charge. The recall began November 19, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-828.
19V550000 Jul 25, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break und... Read more
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
19V549000 Jul 24, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Minotour, 2019-2020 Saf-T Liner C2, and 2019 Saf-T Liner HDX buses equipped with Safe Fleet Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
19V444000 Jun 11, 2019
SERVICE BRAKES, AIR:DISC
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2010-2020 Thomas Built Buses Saf-T-Liner C2, 2016-2019 HDX, and 2017-2019 EFX school buses equipped with Bendix Air Disc Brakes. The driver side rear brakes may drag.
Consequence
The dragging brakes may lead to high temperatures at the wheel end, increasing the risk of smoke and fire, possibly resulting in the bus having to be evacuated, which can increase the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new caliper with an updated clearance adjustment mechanism, free of charge. The recall began August 9, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-818.
19V368000 May 14, 2019
SERVICE BRAKES, AIR:DISC
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Thomas Built Buses Saf-T-Liner C2 equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence
Loose brake caliper mounting bolts may reduce the brake effectiveness, increasing the risk of crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began June 25, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-816.
19V234000 Mar 25, 2019
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built C2 Saf-T-Liner school buses built on an FCCC chassis. The clamp for the steering gear return hose may have been improperly installed, allowing the hose to separate from the steering gear.
Consequence
If the hose separates from the steering gear, there may be a loss of steering assist which could result in a potentially disabled school bus. If the school bus is occupied when the steering assist is lost, the occupants would need to exit the vehicle and be transferred to another vehicle, increasin... Read more
Remedy
DTNA will notify owners, and dealers will inspect and install power steering hose clamps as needed, free of charge. The recall began May 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-813.
19V138000 Feb 27, 2019
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses. The affected school buses may have been built without Anti-Lock Braking System (ABS) modules. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) n... Read more
Consequence
The operator may not be aware of the absence of ABS function. Unknowingly operating the vehicle without ABS function may increase risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the buses and install any missing ABS modules, free of charge. The recall began June 26, 2019. Owners may contact DTNA customer service at 1-800-547-0712. The DTNA number for this recall is FL-809.
18V929000 Dec 21, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and the engin... Read more
Consequence
An engine shutdown without the ability to restart increases the risk of a crash.
Remedy
DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed owners an interim letter on February 1, 2019 to notify them of the issue. The recall began on August 27, 2019. Owners may contact Daimler Trucks ... Read more
18V930000 Dec 21, 2018
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses equipped with an optional auxiliary outlet powered by the ignition and accessory power circuits. An electrical overload on the auxiliary circuit may cause the ignition fuse to open and t... Read more
Consequence
An engine shutdown without the ability to restart increases the risk of a crash.
Remedy
DTNA has notified owners, and dealers will modify the wiring to prevent the power port from affecting the ignition circuit, free of charge. DTNA mailed an interim letter on February 1, 2019. The recall began August 27, 2019. Owners may contact Daimler Trucks North America customer service at 1-80... Read more
18V914000 Dec 19, 2018
STEERING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Thomas Built Saf-T-Liner HDX, C2, and EFX School Buses, equipped with Detroit Axle axles. The affected vehicles may have loose steering tie rod arm bolts.
Consequence
Loose tie rod arm bolts may lead to separation of the tie rod arm, affecting vehicle steering, and increasing the risk of a crash.
Remedy
DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's numbe... Read more
18V877000 Dec 10, 2018
STRUCTURE:BODY:ROOF AND PILLARS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Thomas Built Buses Saf-T-Liner C2 school buses. The roof adhesive that supports the roof header may not have been properly applied.
Consequence
Improperly applied adhesive may affect the roof header joint strength, which, in the event of a rollover crash, can increase the risk of injury.
Remedy
DTNA will notify owners, and dealers will inspect the placement of the roof header adhesive, and install mechanical fasteners, as necessary, free of charge. DTNA issued owners an interim notification on February 1, 2019. The recall began March 25, 2020. Owners may contact DTNA customer service at ... Read more
18V878000 Dec 10, 2018
STRUCTURE:BODY:ROOF AND PILLARS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Thomas Built Buses Saf-T-Liner C2 transit buses. The roof adhesive that supports the roof header may not have been properly applied.
Consequence
Improperly applied adhesive may affect the roof header joint strength, which, in the event of a rollover crash, can increase the risk of injury.
Remedy
DTNA will notify owners, and dealers will inspect the placement of the roof header adhesive, and install mechanical fasteners, as necessary, free of charge. DTNA issued and interim notification to owners on February 1, 2019. The recall began March 25, 2020. Owners may contact DTNA customer servic... Read more
18V702000 Oct 5, 2018
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Thomas Built school buses Saf-T-Liner C2, Saf-T-Liner HDX and Saf-T-Liner EFX school buses. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA has notified owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-794.
18V560000 Aug 23, 2018
EQUIPMENT ADAPTIVE/MOBILITY
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2015-2019 Thomas Built Buses Saf-T-Liner C2 and Saf-T-Liner HDX school buses, equipped with certain S-Series and K-Series Titanium Wheelchair Lifts, models K200, K201, K550, K551, S200, S2201, S550 and S551. The wheelchair lift positionin... Read more
Consequence
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
Remedy
Dealers will replace the injection molded cam with an aluminum machined cam, free of charge. The recall began December 6, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL785.
18V561000 Aug 23, 2018
SEATS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Thomas Built Buses Saf-T-Liner C2 school buses, equipped with S3B 45" Restraint School Bus Seats. In the event of a crash, the seat's foot may pull through the bolted joint at the bus floor. As such, these vehicles fail to comp... Read more
Consequence
In the event of a crash, if the seat detaches from the floor, it can increase the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a washer between the rear mounting foot, and the bus floor to keep the seat secured, free of charge. The recall began October 17, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL787.
18V352000 May 29, 2018
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner EFX and Saf-T-Liner HDX school buses equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
Consequence
If the brake caliper mounting bolts come loose, braking performance may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's num... Read more
18V250000 Apr 19, 2018
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Thomas Built Buses Saf-T-Liner C2 transit buses equipped with 2 8D batteries. The battery power cable may have inadequate clearance between the cable and the battery hold down bracket when the battery tray is pulled out for serv... Read more
Consequence
The battery cable rubbing may cause the cable to short circuit, increasing the risk of a fire.
Remedy
DTNA will notify owners, and dealers will be inspect the battery cables and reroute them for proper clearance, as required, free of charge. Daimler issued an interim notification to owners on June 18, 2018. The recall began October 3, 2018. Owners may contact DTNA customer service at 1-800-547-07... Read more
18V190000 Mar 26, 2018
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2019 Thomas Built Buses Saf-T-Liner C2 school buses equipped with propane engines. The propane fuel line may contact the j-hook body support bracket that could cause chafing resulting in a propane leak.
Consequence
A propane leak in the presence of an ignition source can increase the risk of a fire.
Remedy
DTNA will notify owners, and dealers will inspect the propane line clearance and reroute the line if needed. Any damaged lines will be replaced. These repairs will be performed free of charge. DTNA issued an interim notification to owners on May 9, 2018. The recall began on July 3, 2018. Owners ... Read more
No complaints found for this vehicle.
Technical Service Bulletins — 2019 THOMAS BUILT BUSES SAF-T-LINER C2
277 manufacturer communications from 204 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 58 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 51 |
| 060000 ENGINE AND ENGINE COOLING | 45 |
| 110000 ELECTRICAL SYSTEM | 21 |
| 100000 POWER TRAIN | 9 |
| 060000 ENGINE (PWS) | 8 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 8 |
| 010000 STEERING | 8 |
CumminsB6.7SSI
Apr 26, 2024
060000 ENGINE AND ENGINE COOLING
Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
ICI24-006
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Important Campaign Information letter for FL974 - Revised Bulletin & Population
FL974
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Con
FL974
Jan 19, 2024
060000 ENGINE AND ENGINE COOLING
Emissions Recall: Cummins DEF Sensor Shortage
SBT49-008
Oct 27, 2022
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Service Bulletin for DEF Connector Reinforcement Caps. Some customers experience separation of the diesel exhaust fluid (DEF) lines from the connection ports in extreme cold temperatures. To prevent this, a process was de
CALDDE01-001
Jun 18, 2021
060000 ENGINE AND ENGINE COOLING
Vibration Damper Replacement. DD5 Engines built from 4/04/2017 through 3/30/2018.
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
CALFCCC54-002
Feb 17, 2021
070000 FUEL SYSTEM, GASOLINE
Customer Advisory Letter for C2 School Bus Aft Fuel System Harness Update. Freightliner Custom Chassis has determined that the aft fuel system wiring harness on C2 School Buses may not have been built as the schematic indicates. The vehicle
CALFCCC54-002
Feb 17, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for C2 School Bus Aft Fuel System Harness Update. Freightliner Custom Chassis has determined that the aft fuel system wiring harness on C2 School Buses may not have been built as the schematic indicates. The vehicle
WI21-005
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-005
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
ICI21-004
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information Letter for Dealer Travel for Campaign Performance a?? TBB.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
WI21-004
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
WI21-004
Feb 1, 2021
100000 POWER TRAIN
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
SBT35-004
Dec 23, 2020
100000 POWER TRAIN
Thomas Built Buses Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 1
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
SS1034831
Dec 3, 2020
350000 EQUIPMENT
Service Solution for Replacement Parts to Address Exhaust Brackets
SS1034831
Dec 3, 2020
060000 ENGINE AND ENGINE COOLING
Service Solution for Replacement Parts to Address Exhaust Brackets
PAB040-2020
Nov 3, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
PAB040-2020
Nov 3, 2020
162300 STRUCTURE:BODY:DOOR
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
PAB040-2020
Nov 3, 2020
170000 LATCHES/LOCKS/LINKAGES
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
SBT54-025
Oct 27, 2020
350000 EQUIPMENT
Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter??A? is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
SBT54-025
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter??A? is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
PAB036-2020
Oct 21, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
PAB035-2020
Oct 13, 2020
040000 SERVICE BRAKES, AIR
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
PAB035-2020
Oct 13, 2020
045000 SERVICE BRAKES, AIR:DISC
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
PAB033-2020
Sep 15, 2020
190000 TIRES
Thomas Built Buses Product Awareness Bulletin on Hankook DH37 Drive Tire/ Spare Tire
ICI20-022
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p
WI20-014
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a
WI20-012
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
20OEM-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20CSA-10
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink??A???A???A???A???A???A???A???A? 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20CSA-09
Jul 23, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors,
PAB028-2020
Jul 22, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
PAB028-2020
Jul 22, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
WI20-011
Jul 20, 2020
350000 EQUIPMENT
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
WI20-011
Jul 20, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
PAB026-2020
Jul 17, 2020
220000 SEATS
Thomas Built Buses Product Awareness Bulletin on National Drivera??s Seat Update
PAB025-2020
Jul 16, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Jouley Warranty Update
SB60-171
Jul 10, 2020
162300 STRUCTURE:BODY:DOOR
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
20CSA-08
Jun 10, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to Diagn
PAB024-2020
Jun 1, 2020
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Product Awareness Bulletin on MY2020 DD5 Engine Updates
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
PAB014-2020
Mar 26, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
SIB0201-20
Mar 23, 2020
060000 ENGINE AND ENGINE COOLING
Service Information Bulletin for Cylinder Block Porosity Repair for DD5 and DD8 egnines. Use this procedure to repair oil leaks caused by cylinder block porosity. The low oil pressure, cast areas of the cylinder block can be repaired using
20CSA-04
Mar 20, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
20CSA-04
Mar 20, 2020
350000 EQUIPMENT
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
PAB011-2020
Mar 18, 2020
280000 BACK OVER PREVENTION
Thomas Built Buses Product Awareness Bulletin on C2 Backup Camera Package Changes
WP20-002
Mar 17, 2020
160000 STRUCTURE
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
WP20-002
Mar 17, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
SBT54-020
Mar 17, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBT54-020
Mar 17, 2020
350000 EQUIPMENT
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBT54-020
Mar 17, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
03.2020 Campaign
Mar 17, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
PAB010-2020
Mar 17, 2020
060000 ENGINE AND ENGINE COOLING
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
SF596
Mar 5, 2020
010000 STEERING
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
SF596
Mar 5, 2020
350000 EQUIPMENT
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
SF596
Mar 5, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Field Service Campaign for FCCC Bus Chassis Drag Link Interference. Certain vehicles may experience interference between the front spring hanger bracket and the drag link during a right-hand turn. Vehicles will be inspected to determine if
PAB009-2020
Mar 5, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034558
Feb 28, 2020
100000 POWER TRAIN
Service Solution for OBD16 M2, C2, 108SD & 114SD Allison transmission not shifting due to harness chafing.
PAB007-2020
Feb 25, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
PAB005-2020
Feb 21, 2020
200000 WHEELS
Thomas Built Buses Product Awareness Bulletin on Alcoa Wheel Update a?? C2
PAB006-2020
Feb 21, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Defender Electric Crossing Arm
SB54-290
Feb 14, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
PAB004-2020
Feb 10, 2020
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Thomas Built Buses Product Awareness Bulletin on ESC on C2 with PSI LPG Engine and Hydraulic Brakes
20CSA-01
Jan 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of
20CSA-01
Jan 31, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of
PAB002-2020
Jan 22, 2020
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Power Outlet
PAB002-2020
Jan 22, 2020
110000 ELECTRICAL SYSTEM
Thomas Built Buses Product Awareness Bulletin on Power Outlet
ICI20-002
Jan 20, 2020
060000 ENGINE AND ENGINE COOLING
Important Campaign Information Letter announcing that revisions to DDC bulletins D19M5 and D19R2 are available.
D19R2REV1
Jan 20, 2020
060000 ENGINE AND ENGINE COOLING
DDC Emission Recall for GHG17 MDEG Platform DD8 ??A???A???A? Software Reprogramming For California Inspection and Maintenance. Adding clarification to the Corrective Procedure.
D19M5REV1
Jan 20, 2020
060000 ENGINE AND ENGINE COOLING
Field Service Campaign Revision for DD5 engines on Saf-T-Liner C2 concerning GHG17 Detroit DD5 Software Reprogramming. Adding clarification to the Corrective Procedure.
PAB001-2020
Jan 10, 2020
170000 LATCHES/LOCKS/LINKAGES
Thomas Built Buses Product Awareness Bulletin on Auto Reversing Door Update ??A?A? C2
D19M6
Jan 2, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Field Service Campaign for MDEG Air Compressor Upper Suction Line and Oil Fill Cap. A new improved air compressor upper suction line is now available which reduces or prevents the air compressor from debris ingestion.
WI19-022
Jan 2, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
WI19-022
Jan 2, 2020
350000 EQUIPMENT
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
WI19-022
Jan 2, 2020
110000 ELECTRICAL SYSTEM
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
D19M5
Jan 2, 2020
060000 ENGINE AND ENGINE COOLING
Field Service Campaign for DD5 engines on Saf-T-Liner C2 concerning GHG17 Detroit DD5 Software Reprogramming.
Showing 100 of 277 bulletins.
NHTSA Safety Investigations — THOMAS BUILT BUSES SAF-T-LINER C2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE19007
Opened: Jun 18, 2019 — Closed: Oct 17, 2023
Rear Leaf Spring Fractures
On June 18, 2019, the Office of Defects Investigation (ODI) opened PE19-007 to investigate instances of leaf-style suspension springs fracturing in various model 2008-2018 Thomas Built Buses (TBB) school buses, which could lead to a road hazard if a piece of the leaf spring detaches from the vehicle... Read more
PE13006
Opened: Mar 18, 2013 — Closed: Aug 26, 2013
Blocked Fuel Delivery Resulting in Stall
ODI was made aware of multiple allegations of engine stall resulting from a loose barcode sticker in the fuel tank of certain model year (MY) 2012 Thomas Built Saf-T-Liner transit style buses manufactured by Thomas Built Buses, Inc. (TBB).The loose barcode sticker from a diesel powered cab heater (i... Read more
PE10003
Opened: Jan 20, 2010 — Closed: Apr 5, 2010
Inoperative 8-Way Warning Lamps
This investigation was opened after ODI received a complaint from a school bus fleet stating they had experienced warning lamps failing upon opening the front entrance door. After completing their evaluation, Daimler Trucks North America, the parent company of Freightliner and Thomas Built Buses, de... Read more
PE09050
Opened: Oct 7, 2009 — Closed: Jan 7, 2010
REAR SPRING TRAILING ARM BOLT LOOSE
THIS INVESTIGATION WAS OPENED AFTER ODI WAS INFORMED BY TWO SCHOOL BUS FLEETS THAT THEY HAD FOUND LOOSE BOLTS ON THE REAR SUSPENSION TRAILING ARMS OF THE AIR RIDE SUSPENSION ON SEVERAL OF THEIR BUSES. ODI VISITED THE LOCAL DEALER AND CONFIRMED THE LOOSE BOLTS.IF THESE BOLTS FAIL AND SEPARATE, THE RE... Read more
PE09027
Opened: May 21, 2009 — Closed: Sep 24, 2009
DOOR GLASS DETACHMENT
THIS INVESTIGATION WAS OPENED AFTER A FLEET NOTIFIED ODI THAT IT HAD LOST A FRONT DOOR GLASS PANEL WHILE THE BUS WAS BEING OPERATED.A FIELD INSPECTION REVEALED TWELVE MORE BUSES HAD LOOSE DOOR GLASS PANELS.ODI IS ALWAYS CONCERNED WITH OBJECTS THAT SEPARATE FROM VEHICLES AND COULD POSSIBLY STRIKE ANO... Read more
PE08068
Opened: Dec 3, 2008 — Closed: Jan 15, 2009
IMPROPER HANDRAIL INSTALLATION
THIS INVESTIGATION WAS OPENED AFTERA SCHOOL BUS DISTRICT INFORMED ODI THAT DURING A NEW BUSINSPECTION THE HANDRAILS WERE FOUND TO BE MOUNTED TOO CLOSE TO THE BOTTOM STEP OF THE BUS AND FAILED THE DRAWSTRING TEST.(THE DRAWSTRING TEST WAS DEVELOPED IN THE EARLY 90'S TO ENSURE THAT CHILDREN'S DRAWSTRIN... Read more
PE07012
Opened: Mar 1, 2007 — Closed: Jun 25, 2007
INADVERTENT DOOR CLOSING
THIS INVESTIGATION WAS OPENED BASED ON FOUR FLEETS CONTACTING ODI ALLEGING MULTIPLE EVENTS WHERE THE FRONT ENTRANCE DOOR UNEXPECTEDLY CLOSED WHILE LOADING AND DISCHARGING CHILDREN.WHEN THIS OCCURS, THE BUS WARNING LIGHTS (RED WARNING LAMPS AND STOP ARM LAMPS) ARE DE-ACTIVATED, SINCE THEY OPERATE OFF... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 — All Years Overview
Complete safety history for the THOMAS BUILT BUSES SAF-T-LINER C2 across all model years (1995–2027).
430
Total Recalls
25
Total Complaints
7
Investigations
1
Reported Crashes
1
Reported Fires
0
Reported Deaths
THOMAS BUILT BUSES SAF-T-LINER C2 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 4 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 0 | View |
| 2024 | 12 | 0 | View |
| 2023 | 12 | 0 | View |
| 2022 | 12 | 3 | View |
| 2021 | 15 | 0 | View |
| 2020 | 16 | 1 | View |
| 2019 (current) | 24 | 0 | |
| 2018 | 22 | 1 | View |
| 2017 | 28 | 0 | View |
| 2016 | 25 | 0 | View |
| 2015 | 20 | 2 | View |
| 2014 | 18 | 0 | View |
| 2013 | 18 | 1 | View |
| 2012 | 16 | 3 | View |
| 2011 | 22 | 0 | View |
| 2010 | 22 | 1 | View |
| 2009 | 21 | 2 | View |
| 2008 | 27 | 6 | View |
| 2007 | 25 | 1 | View |
| 2006 | 21 | 2 | View |
| 2005 | 16 | 0 | View |
| 2004 | 5 | 0 | View |
| 2003 | 4 | 1 | View |
| 2002 | 2 | 1 | View |
| 2001 | 1 | 0 | View |
| 2000 | 1 | 0 | View |
| 1999 | 1 | 0 | View |
| 1998 | 1 | 0 | View |
| 1997 | 1 | 0 | View |
| 1996 | 1 | 0 | View |
| 1995 | 1 | 0 | View |