2024 PREVOST X3-45 Recalls, Complaints & Safety

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Defect Description

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can... Read more

Consequence

An unstable wheelchair increases the risk of injury to lift occupants.

Remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

2,653 vehicles affected

Manufacturer: Prevost Car (US) Inc.

EQUIPMENT

Defect Description

Prevost Car (US) Inc. (Prevost) is recalling certain 2010 H3-45 VIP, 2024 H3-45 and X3-45 vehicles. The coolant heaters may generate excessive exhaust gas and overheat.

Consequence

Excessive exhaust gas may increase the risk of carbon monoxide poisoning, and an overheating heater increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.

Remedy

Vehicle owners are advised not to operate the heaters until they have been repaired. Prevost will inspect the coolant heaters, replace the damaged components, and clean the heater's internal components, as necessary. In addition, Prevost will adjust the air to fuel ratio. All repairs will be perf... Read more

37 vehicles affected

Manufacturer: Prevost Car (US) Inc.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Defect Description

Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of... Read more

Consequence

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy

Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.

2,100 vehicles affected

Manufacturer: Prevost Car (US) Inc.

No complaints found for this vehicle.

Technical Service Bulletins — 2024 PREVOST X3-45

1 manufacturer communications from 1 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
020000 SUSPENSION	1

020000 SUSPENSION

SWAY BAR COLLARS IMPROVEMENT

NHTSA Safety Investigations — PREVOST X3-45

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

EQ — Closed — Model Year: 2018

Seat Belt Buckle Casings may Fail

On March 30, 2018, Van Hool N.V. (Van Hool) notiﬁed the Oﬃce of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the s... eat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occupants’ likelihood of using the seat belt, increasing the risk of injury in the event of a crash. This recall of vehicles with the subject seat belt buckle casings was designated recall 18V-209. In its recall ﬁling, Van Hool identiﬁed the component manufacturer as Fasching Salzburg. Based on Early Warning Reporting (EWR), ﬁeld reports, and warranty claims aggregate data, NHTSA identiﬁed that the defective part in Van Hool’s recall was potentially used in vehicles manufactured by Volvo Bus Corporation (Volvo), Motor Coach Industries (MCI), and Prevost Car (US) Inc. (Prevost). NHTSA opened this Equipment Query (EQ) investigation, EQ19-001, to determine if the seat belt buckle casing at issue in recall 18V-209 constituted a safety defect in Volvo, MCI or Prevost vehicles, thereby requiring additional recalls. On July 23, 2019, NHTSA sent an Information Request (IR) letter to Volvo requesting that for all of the seatbelt buckles Volvo uses, or has used, as original or replacement equipment on 2016 model year Volvo 9700 buses, that it provide the Volvo part number(s), the seatbelt manufacturer’s or supplier’s part number(s), the manufacturer’s or supplier’s name and their contact information. In the IR, NHTSA further requested that Volvo state the number of each of the above seatbelts that Volvo has distributed as replacement items for the original equipment seatbelts and provide the model and model year of the vehicle in which it is used and month/year of sale (including the cut-oﬀ date for sales, if applicable). Finally, NHTSA requested that Volvo provide two samples of each seat belt type/brand/part number identiﬁed by Volvo. On October 23, 2019, NHTSA sent an IR letter to Amaya-Astron Seating, the seat manufacturer that installed the subject Fasching Salzburg seat belt buckle assemblies on the seats supplied to Van Hool. The purpose of this letter was to obtain, in part, a list of purchasers that were sold the seatbelt buckles as individual replacements or part of a seat and a list of all customers/manufacturers that received the same or similarly aﬀected seatbelt buckles. Amaya-Astron identiﬁed MCI, Prevost, and Volvo as the motorcoach manufacturers to which it supplied seats with subject seat belt buckle casings. NHTSA sent two IR Letters and Comprehensive Inquiry (CI) 21650H002 in support of EQ19-001 to MCI, Prevost, and Volvo Bus, in order to determine the relevant population. The IR letters and CI identiﬁed that the following vehicles used the subject seat belt buckle casings: 2016 Volvo Bus 9700 and 2018 Prevost X3-45. MCI reported that it had no vehicles with the suspected subject seat belt buckle casings. Prevost and Volvo Bus reported that they did not observe a trend of seat belt buckle casing failures as observed in recall 18V-209. EWR, ﬁeld reports, warranty claims data, and the information provided in the IR responses and CI similarly did not identify failure trends in the seat belt buckle casings. In addition, Prevost recalled the population of its vehicles subject to this investigation, containing the subject seat belt buckle casings, in recall 22V-236 (2018 Prevost X3-45) based on a diﬀerent safety defect of the seat belt buckle assembly. The recall addressed vehicles with seat belt buckles that may have exposed, frayed retaining cables. As a result, the seat belt assemblies may not secure the seat occupants in the event of a crash. The remedy for recall 22V-236 was the replacement of the entire seat belt buckle, including its casing, with a diﬀerent part. That remedy also obviated the potential concern regarding casing failure that was at issue in recall 18V-209 and EQ19-001. ODI is closing this investigation. Duringthe course of this investigation, the agency reviewed the information that it received and also closely monitored the data over multiple years to see if any trends would emerge. During this time, a portion of the vehicles that were part of the original population of this investigation were recalled. NHTSA believes that enough time has now passed with such monitoring to consider the data as presenting no observable trends to suggest that the seat belt buckle casings subject to recall 18V-209 similarly pose a safety defect in the remaining population of vehicles equipped with the seat belt buckle casings. The agency will continue to monitor the issue and will not hesitate to take appropriate action should such trends emerge in the future. The closing of this investigation does not constitute a ﬁnding by NHTSA that a safety-related defect does not exist, including on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.Read more

PREVOST X3-45 — All Years Overview

Complete safety history for the PREVOST X3-45 across all model years (2005–2025).

183 Total Recalls

0 Total Complaints

1 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

PREVOST X3-45 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls
2025	2	View
2024 (current)	3
2023	5	View
2022	3	View
2021	3	View
2020	6	View
2019	4	View
2018	9	View
2017	11	View
2016	9	View
2015	11	View
2014	12	View
2013	16	View
2012	16	View
2011	14	View
2010	15	View
2009	17	View
2008	15	View
2007	8	View
2006	3	View
2005	1	View

Other PREVOST Models

Model	Recalls	Complaints
45 VIP	0	0	View
ALTERNATOR BELT	0	0	View
ASTRAL	0	0	View
ASTRAL XL	0	0	View
CHAMPION	0	0	View
ENTERTAINER	0	0	View
H SERIES	0	0	View
H3	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2024 PREVOST X3-45

Technical Service Bulletins — 2024 PREVOST X3-45

Most Affected Components

NHTSA Safety Investigations — PREVOST X3-45

PREVOST X3-45 — All Years Overview

PREVOST X3-45 — Year by Year

Other PREVOST Models