2021 POLESTAR POLESTAR 1

3 recalls, 0 complaints - 68 TSBs

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2020-2021 Polestar 1 vehicles. Defective high-voltage battery cells may cause the battery to overheat when fully charged.

Consequence

The high-voltage battery overheating increases the risk of a fire.

Remedy

Dealers will replace the high-voltage battery pack and restore the electric driving range as necessary, free of charge. Owner notification letters were mailed June 66, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R102316. Note: This r... Read more

66 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2020-2021 Polestar 1 vehicles. Defective high-voltage battery cells may cause the battery to overheat when fully charged.

Consequence

The high-voltage battery overheating increases the risk of a fire.

Remedy

Dealers will replace the high-voltage battery cells, free of charge. Remedy parts are expected to become ready by June 2023. As an interim repair, owners will need to take their vehicle to a dealership for a software update. Interim notices were mailed January 31, 2023. Owners may contact Polest... Read more

66 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SEAT BELTS

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 Polestar PS1 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Mo... Read more

Consequence

An unsecured child restraint system can increase the risk of injury during a crash.

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10112.

2 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

No complaints found for this vehicle.

Technical Service Bulletins, 2021 POLESTAR POLESTAR 1

68 manufacturer communications from 56 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	17
110000 ELECTRICAL SYSTEM	11
353000 EQUIPMENT:ELECTRICAL	6
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	5
118000 ELECTRICAL SYSTEM:SOFTWARE	4
980000 UNKNOWN OR OTHER	4
160000 STRUCTURE	2

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Checklist if 12 Volt battery is drained - Perform SW Upgrade

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Checklist if 12 Volt battery is drained - Perform SW Upgrade

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

353000 EQUIPMENT:ELECTRICAL

Mobile data services

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

980000 UNKNOWN OR OTHER

Mandatory Tools.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

980000 UNKNOWN OR OTHER

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Technical Journal.

115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

If IHU and CCD are not responding after a PDS/Total/Service 2.0 software upgrade, then see advice under SERVICE.

980000 UNKNOWN OR OTHER

If IHU and CCD are not responding after a PDS/Total/Service 2.0 software upgrade, then see advice under SERVICE.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

If IHU and CCD are not responding after a PDS/Total/Service 2.0 software upgrade, then see advice under SERVICE.

350000 EQUIPMENT

Scheduled service is complementary on any Polestar 2 vehicle for the first 3 years and 30,000 miles

350000 EQUIPMENT

Factory Scheduled Maintenance (FSM) - Polestar 1

110000 ELECTRICAL SYSTEM

Polestar HV-Battery Claim Types

980000 UNKNOWN OR OTHER

When listening to SiriusXM radio, the customer may experience the song/artist information not updating on the center screen when changing channels or when the song changes. CAR MARKET: United States and Canada

353640 EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG

060000 ENGINE AND ENGINE COOLING

DIM Map constant re-draw/slow performance.

350000 EQUIPMENT

suspension setting values changed.

021300 SUSPENSION:FRONT:SHOCK ABSORBER

suspension setting values changed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Pre delivery service.

061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE

Frontseat /Squeak/ rattle.

350000 EQUIPMENT

Frontseat /Squeak/ rattle.

060000 ENGINE AND ENGINE COOLING

Driver may find that vehicle speed is restricted after speed restriction is removed during

350000 EQUIPMENT

This is a Parts Bulletin requesting part return to DC.

160000 STRUCTURE

This is a Service Manager Bulletin: SDS

110000 ELECTRICAL SYSTEM

This is a Service Manager Bulletin: SDS

160000 STRUCTURE

This is a Service Manager Bulletin: SDS

110000 ELECTRICAL SYSTEM

This is a Service Manager Bulletin: SDS

350000 EQUIPMENT

This is a workshop tools and equipment bulletin: mandatory tools

350000 EQUIPMENT

This is a Tools and Equipment bulletin: High Voltage vehicle tool adaptor

110000 ELECTRICAL SYSTEM

This is a Tools and Equipment bulletin: High Voltage vehicle tool adaptor

350000 EQUIPMENT

This is an Accessary Bulletin:

350000 EQUIPMENT

This is a Service Manager Bulletin: Polestar Replacement Car Policy

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Service Manager Bulletin: Creating a Vehicle Report

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Service Manager Bulletin: Temporary Warranty Submission

350000 EQUIPMENT

This is a Special Tool bulletin: Mandrel 9997792

350000 EQUIPMENT

This is a Service Manager Bulletin: Polestar Front License Plate Fitment

110000 ELECTRICAL SYSTEM

Parts Bulletin: Polestar Battery Application Guide. Replacement part numbers and specifications

350000 EQUIPMENT

This is a Service Manager Bulletin: Polestar 1 - Polestar Connect Setup Process

350000 EQUIPMENT

This is a Service Manger Bulletin: Retailer care delivery process 2021.

350000 EQUIPMENT

This is a Workshop Tools & Equipment Bulletin: special tooling & workshop equipment requirements for a Polestar Authorized Service Point.

190000 TIRES

This is a Service Manager Bulletin: Polestar Tire Application Chart

350000 EQUIPMENT

This is a Service Manager Bulletin: It identifies Polestar models and vehicle types

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar: Changed Wi-FI Hotspot Name, "MyPolestar"

350000 EQUIPMENT

This is a Technical Journal: Polestar 1 Front license plate screws

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar - Checklist if 12 Volt battery is drained

350000 EQUIPMENT

This is a Technical Journal: Cleaning

150000 SEAT BELTS

This is a Technical Journal: Seat Belt Catch, Foriegn Objects

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Upgrade, process description

110000 ELECTRICAL SYSTEM

This document contains information about and location of the different types of stored energy (for example. pyrotechnical, fuel, and electric voltage). All emergency services personnel should be familiar with this document to avoid accident

POLESTAR POLESTAR 1 - All Years Overview

Complete safety history for the POLESTAR POLESTAR 1 across all model years (2020, 2021).

6 Total Recalls

0 Total Complaints

0 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 1 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2021 (current)	3	0
2020	3	0	View

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 2	31	712	View
POLESTAR 3	10	116	View
POLESTAR	0	0	View
POLESTAR 4	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2021 POLESTAR POLESTAR 1

Technical Service Bulletins, 2021 POLESTAR POLESTAR 1

Most Affected Components

POLESTAR POLESTAR 1 - All Years Overview

POLESTAR POLESTAR 1 - Year by Year

Other POLESTAR Models