2011 MERCURY MARINER Recalls, Complaints & Safety

My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the Insurance Provider of an unrepaired recall, under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.

The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. THE CONUSMER STATED DUE TO THE VEHICLE EXPERIENCING THE SAME FAILURE DETAILED IN THE RECALL NOTICE, THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL.

The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.

This car has excessive under body rust under all the wheels wells. I was just told that my car would not pass a State Inspection because the on the front drivers side there is a bracket that holds up the engine is almost totally gone. I have read and over that this vehicle has a known rust and corrosion issue and Mercury/Ford has not been made responsible. I bought this car from a Ford Dealer in Aberdeen, MD used in 2018 and made them aware that I noticed rust on the rear wheel panels. They told me there is no recall however now I am not in a position to purchase or fix the entire under carriage of this vehicle. And I do not feel safe that an important bracket supporting the engine is totally rusted out.

When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet

I'M VERY UPSET AND ON THE VERGE OF TEARS! MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! THIS HAS HAPPENED A FEW TIMES & I HAVE NO WARNING LIGHT ON MY DASHBOARD

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT POWER STEERING ASSIST FAILURE WITH AN UNKNOWN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING ASSIST FAILURE. THE VEHICLE WAS THEN TAKEN TO BRIGHT BAY LINCOLN, INC. (1174 SUNRISE HWY, BAY SHORE, NY 11706) AND NEWINS BAY SHORE FORD (219 W MAIN ST, BAY SHORE, NY 11706) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT ALSO CALLED HASSETT FORD (3530 SUNRISE HWY, WANTAGH, NY 11793, (516) 785-7800) AND WAS PROVIDED THE SAME INFORMATION AS THE OTHER DEALERS. THE MANUFACTURER HAD WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

FRONT LOWER SUB FRAME RUST THROUGH IN ARIA UNDER A/C , CLOSE TO POINT OF BRAKING . SEAMS TO BE A COMIN PROBLEM AS MY REPAIR SHOP SAID THEY REPLACE THREE OR FOUR A YEAR . SOME HAVE BROKEN WHILE ON ROAD CAUSING STEERING PROBLEMS .THIS APPARENTLY HAPPENS WHEN THE VEHICLES ARE ABOUT TEN YEARS OLD .# FOUND ON INSPECTION .

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO K C MOTORSPORTS (LOCATED AT 2401 E 11TH ST, TULSA, OK 74104, (918) 599-0066) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.

2011 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO THROTTLE BODY WARRANTY EXTENSION. *LD *TR

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT DECREASED THE SPEED AND DROVE HOME. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOUDON MOTORS FORD (3476 UNION AVE SE, MINERVA, OH 44657, (330) 868-2277) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE CONTACT SPOKE WITH OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA VA, 22303, (703) 660-9000) SEVERAL TIMES CONCERNING PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER INFORMED THE CONTACT TO CALL BACK IN TWO WEEKS. THE CONTACT CALLED BACK IN TWO WEEKS AND WAS INFORMED THAT PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THE SITUATION CONCERNING PART AVAILABILITY WAS ESCALATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

REGARDING: NHTSA RECALL NUMBER 14V-284, FORD RECALL NUMBER 14S05 ELECTRIC POWER STEERING THE RECALL INSTRUCTIONS TO DEALERS CALL FOR A SIGNAL TEST AND EITHER REPROGRAMMING A SENSOR OR REPLACING THE TORQUE SENSOR BASED ON THE RESULTS. IT ALSO CALLS FOR REPLACING THE TORQUE SENSOR UPON FAILURE IF THE FAILURE OCCURRED BEFORE THE VEHICLE HAD THE RECALL SENSOR PERFORMED. THE RECALL INSTRUCTIONS TO DEALERS ALSO TELLS THEM THAT A TORQUE SENSOR THAT FAILS AFTER THE REPROGRAMMING WAS DONE IS NOT COVERED BY THE RECALL. THE PURPOSE OF THE SENSOR REPROGRAMMING WAS TO INITIATE A WARNING IN THE DRIVER CONTROL CENTER UPON IMMINENT SENSOR FAILURE, BUT DOES NOTHING TO FIX, REPAIR OR REPLACE THE DEFECTIVE PART. I HAD THE DEALER PERFORM THE TEST AND SOFTWARE UPGRADE AND WAS UNDER THE MISTAKEN IMPRESSION THAT THE RECALL WAS TO ACTUALLY REPLACE THE STATISTICALLY FAULTY PART , AND NOT JUST A POTENTIAL WARNING. THE ELECTRIC POWER STEERING ON MY VEHICLE FAILED ON 4-12-2018 AND, INCIDENTALLY, I DID NOT GET A WARNING ON THE DRIVER INFORMATION CENTER BEFORE THE FAILURE; SO THE REPROGRAMMING DID NOTHING FOR MY VEHICLE. MY QUESTION IS WHY IS FORD/MERCURY NOT REQUIRED TO REPLACE THE FAILED SENSORS THAT ARE THE SUBJECT OF THE RECALL? I UNDERSTAND FORD NOT BEING REQUIRED TO REPLACE SENSORS THAT MIGHT FAIL BUT GIVING DRIVERS NOTICE OF IMMINENT FAILURE, BUT FORD SHOULD BE REQUIRED TO REPLACE SENSORS THAT DO FAIL EVEN AFTER THE REPROGRAMMING BECAUSE THE REPROGRAMMING IS NOT INTENDED TO FIX THE PROBLEM JUST WARN DRIVERS. THE SENSOR REPLACEMENT IS NEARLY A $2000 REPAIR THAT I BELIEVE SHOULD BE COVERED BY THE RECALL. CAN THE NHTSA EXPLAIN THE RATIONAL FOR NOT REQUIRING FORD TO ACTUALLY FIX THE DEFECT THAT CAUSES A SERIOUS HAZARD?

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MANISTEE FORD IN MANISTEE, MICHIGAN) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.

WHILE DRIVING ON I90, RECENTLY NOTICED NOISE IN STEERING COLUMN WHICH HAS GOTTEN PROGRESSIVELY WORSE AND STEERING WHEEL NOW SHAKES. TAKEN TO FORD DEALER WAS TOLD IT WAS ATORQUE ANGLE STEERING SENSOR. FIX ABOUT $500 UNLESS THE STEERING COLUMN IS BROKEN! FIX THEN 1530. HOW DOES A STEERING COLUMN BREAK? RECALL 14S05 FOR STEERING PROBLEM. SUPPOSEDLY IF THIS WAS FIXED FORD IS RELEASED FROM ANY RECALL DEALING WITH STEERING IF IT HAS BEEN REPLACED. APPARENTLY FORD OMITTED THIS INFO FROM THE PUBLIC JUST WONDERED IF I HAVE ANY RECOURSE TO RESOLVE THIS. FORD DEALER SAYS NO RECALL. FORD COMPANY SAYS THIS IS NOT UNDER RECALL AS I HAD PRIOR RECALL TAKEN CARE OF. THERE ARE NUMEROUS OTHER COMPLAINTS REGARDING THIS VEHICLE AND THE SAME EXACT PROBLEM WITH THE EXACT SAME OUTCOME. I HAVE HAD OTHER PROBLEMS WITH FORD PRODUCTS RESULTING IN HOSPITALIZATION AND HAVEN'T DONE ANYTHINGG I CAN NOT ALLOW THIS ONE TO GO UNNOTICED. THANK YOU

FORD HAS NOT FIXED THE ISSUE! VEHICLE WAS TAKEN IN DO YOU DO RECALL MY PREVIOUS OWNER AND ONLY SOFTWARE WAS UPDATED PERTAINING TO THE POWER STEERING RECALL. IT IS NOT A SOFTWARE UPDATE ISSUE. THE TORQUE SENSOR MUST BE REPLACED. FORD WILL NOT COVER NOR REIMBURSE THIS ISSUE. MANY OTHER CUSTOMERS ARE HAVING THIS EXACT SAME PROBLEM. THE POWER STEERING ASSIST GOES OUT WITHOUT WARNING AND MAKES THE VEHICLE VERY DANGEROUS TO DRIVE. I WAS DRIVING MY VEHICLE THIS MORNING AND OUT OF NOWHERE THE TURNING BECAME VERY DIFFICULT. *TR

RECALL IS ALWAYS BACK ORDERED

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS ONCE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS A ONE TIME REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAU TOWNSEND FORD LINCOLN AT (937) 898-5841 (LOCATED AT 1020 W NATIONAL RD, VANDALIA, OH 45377) WHERE AN APPOINTMENT WAS SCHEDULED TWICE. AFTERWARDS, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

JUST BOUGHT THIS VEHICLE 1/25/2018. IT HAS A MOLDY SMELL. HOW CAN I TELL IF IT IS A FLOOD VEHICLE? IT ALSO HAS A AIR LEAK IN THE FRONT WINDSHIELD, THAT I CAN HEAR, WHEN DRIVING. THIS VEHICLE, WAS FROM LOUISIANA. I WILL CONTACT THE DEALER, MONDAY MORNING ABOUT THE WINDSHIELD.

POWER STEERING ASSIST WILL GO OUT WITHOUT WARNING CAUSING THE CAR TO LOSE IT'S POWER STEERING AND MAY EVEN LOCK UP TOTALLY.THIS HAS HAPPENED REPEATEDLY SINCE JUNE OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. WE HAD TO REPAIR IT IN DECEMBER OF 2017 AT A COST OF $1500.00.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE CHECK ENGINE AND CHECK FUEL INTAKE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SHEEHY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THREE UNKNOWN DEALERS WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RL

MANUFACTURER RECALL NUMBER16S41 NHTSA RECALL NUMBER16V777 MANUFACTURER HAS NO PARTS TO FIX THIS ISSUE. MY VEHICLE HAS THIS PROBLEM. TAKEN TO LOCAL DEALER DEC 20. DEALER COULD NOT GET PARTS. AFTER 2 WEEKS I TOOK THE VEHICLE BACK UNREPAIRED. THIS IS A SAFETY ISSUE. IT FINALLY APPEARS THAT FORD IS GOING TO AUTHORIZE OBTAINING PARTS FROM ANOTHER SUPPLIER, BUT I AM STILL WAITING. THIS IS RIDICULOUS. I OPENED A CASE WITH FORD BUT ALL THEY DO IS DUMP THE PROBLEM BACK TO THE DEALER WHOSE HANDS ARE TIED WAITING FOR FORD TO PROVIDE PARTS. FORD CASE NUMBER IS CAS-11363776.

THE THROTTLE IS NOT WORKING RIGHT. I WAS ALMOST IN 2 ACCIDENTS BECAUSE OF THIS. I STEP ON THE GAS AND NOTHING HAPPENS. I HEAR THAT 1000S ARE HAVING THE SAME PROBLEM BUT NO RECALL. THIS IS VERY DANGEROUS WHEN IN A 75 MPH ZONE AND SUDDENLY NO POWER. *TR

I WAS DRIVING ABOUT 60 MILES AN HOUR ON AN EXPRESSWAY WHEN THE THROTTLE CONTROL/POWERTRAIN INDICATOR LIGHT CAME ON AND I COULD NO LONGER ACCELERATE THE VEHICLE. AS I PULLED OVER TO STOP, THE VEHICLE LURCHED FORWARD MULTIPLE TIMES BEFORE I WAS ABLE TO SHUT THE ENGINE OFF. *TR

WRENCH LIGHT ON MERCURY MARINER 2011 WITH SLOW (20-40MPH MAX) AND ROUGH RIDE HOME. YESTERDAY WHILE LEAVING WORK, I TURNED RIGHT OUT OF THE PARKING LOT ONTO THE MAIN ROAD. IMMEDIATELY MY MARINER HESITATED, JERKED FORWARD, AND A WRENCH LIGHT CAME ON. MY SUV SLOWLY ACCELERATED TO 20MPH AND STRUGGLED TO GET TO 40MPH. IT ROAD ROUGH AND I WASN'T SURE IF IT WOULD STALL OR NOT; HOWEVER, I WAS ABLE TO SLOWLY MAKE IT HOME. I LOOKED UP THE WRENCH LIGHT AND LEARNED I WAS LIKELY HAVING A THROTTLE BODY OR POWERTRAIN PROBLEM. I FOUND ONLINE THAT THE DEALER WOULD FIX IT, BUT UNFORTUNATELY, THAT WAS ONLY THROUGH JANUARY 2015 AND HAD EXPIRED (BEFORE THE DEALER EVEN SOLD ME THE SUV.) I STARTED THE SUV THIS MORNING TO TAKE TO THE DEALER TO GET FIXED, BUT THE WRENCH LIGHT HAS GONE OFF AND THERE IS NOT PROOF TO SHOW THE DEALER OF THE PROBLEM. I AM LOOKING INTO REPLACING THE THROTTLE BODY AT MY OWN COST AS A PREVENTIVE NATURE. I WISH I WOULD HAVE KNOWN OF THIS BEFORE THE DEALER SOLD ME THE CAR.

TL* THE CONTACT OWNS A 2012 (NA) MERCURY MARINER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT HEARD A LOUD ABNORMAL SOUND AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BINS, GEARS, AND STEERING COLUMN FAILED AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THIS FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,500.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING ABILITY SEIZED. THE VEHICLE STRUCK A CURB AND WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED LAST YEAR PER AN UNKNOWN RECALL FOR THE STEERING MODULE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

LAST YEAR, DRIVING ON STATE HIGHWAY AND VEHICLE LOSES POWER. WRENCH LIGHT COMES ON, ENGINE IS RUNNING, NO GAS, ETC. SHUT OFF, WAIT, AND START AGAIN. LIGHT IS OFF AND RUNS OK. THIS HAPPENED SEVERAL MORE TIMES. CONTACTED FORD CUSTOMER ASSISTANCE AND SHOWED THERE WAS A CUSTOMER EXPERIENCE RECALL ON THROTTLE BODY. TOOK IT TO A DEALER AND THEY FOUND NOTHING WRONG. I GOT IT BACK, AND PROBLEM REOCCURRED. TOOK IT BACK TO DEALER,THEY DROVE IT AROUND, AND COULDN'T FIND ANYTHING WRONG. FINALLY, IN ANOTHER CITY, LEFT WORK AND LOST POWER AND ENGINE LIGHT CAME ON AND DIDN'T GO OFF AFTER RESTART. CONTACTED DEALER AND THEY REPLACED THROTTLE BODY SENSOR (OR SIMILAR) FOR FREE. THIS LAST WEEK, WAS DRIVING ON INTERSTATE 75MPH IN TRAFFIC AND I LOSE POWER IN PASSING LANE. LUCKILY COASTED TO SHOULDER, RESTARTED AND LIGHTS OFF. HAPPENED AGAIN THIS MORNING GOING TO WORK ON STATE HIGHWAY AT 60MPH. TALKED TO FORD AND WAS TOLD THEY CANNOT HELP ME UNTIL I HAVE A DEALER LOOK AT IT. CANNOT GET AN APPOINTMENT UNTIL END OF NEXT WEEK. WORRIED ABOUT DRIVING THIS VEHICLE I'VE HAD LESS THAN 5 YEARS, BUT IF DEALER CANNOT FIND ERROR, I HAVE TO TAKE MY CHANCES AND WAIT UNTIL THEY CAN GET AN ERROR.

VEHICLE PARKED IN DRIVEWAY. CLOSED MAIN REAR HATCH AND REAR WINDOW EXPLODED.

2011 MERCURY MARINER TRANSMISSION FAILED WITHOUT WARNING, THE COMPUTER CHIPS SHOULD HAVE GIVEN SOME KIND OF WARNING.

I WAS DRIVING MY VEHICLE AT A LOW RATE OF SPEED ON A CITY STREET ON 10/16/15 AND AS I TURNED A CORNER, ABOUT TO PULL INTO A DRIVEWAY, THERE WAS A COMPLETE LOSS OF POWER STEERING ! THE VEHICLE WAS VERY DIFFICULT TO CONTROL AND IT TOOK ALL MY STRENGTH IN BOTH ARMS TO COMPLETE THE TURN AND PULL INTO THE DRIVEWAY SAFELY. THE VEHICLE WAS TOWED TO CREST FORD DEALERSHIP IN FLAT ROCK, MI AND THE DIAGNOSTIC CODE THEY DETECTED INDICATES THEY NEED TO REPLACE THE ENTIRE STEERING COLUMN AND IS SUPPOSED TO BE COVERED UNDER FORD'S RECALL 14S05. DAVE IN THEIR SERVICE DEPARTMENT TOOK WHAT HE DESCRIBED AS "THE FIRST STEP" BY SENDING AN EMAIL TO REQUEST THAT THIS REPAIR SERVICE BE PERFORMED UNDER THE RECALL. IT WAS DENIED BY FORD BECAUSE A DIFFERENT CODE, ALSO COVERED BY THIS RECALL, WAS ADDRESSED BY LIBERTY FORD IN BRUNSWICK OH ON 5/11/15 (AT WHICH POINT THEY UPDATED THE POWER STEERING CONTROL MODULE). I CONTACT FORD CUSTOMER SERVICE MYSELF ON 10/19/15 AND WAS TOLD THAT THE "PROGRAM HAD BEEN CLOSED" ON MY VEHICLE BECAUSE SERVICE UNDER THE RECALL HAS ALREADY BEEN PERFORMED. IT'S RIDICULOUS THAT THEY AREN'T NOW GOING TO SERVICE THE ADDITIONAL PROBLEM THAT HAS OCCURRED AND IS SUPPOSED TO BE COVERED BY THIS RECALL!

I WENT TO MY MECHANIC WITH A STEERING PROBLEM, AND IT WAS PART OF THE TORQUE SENSOR ISSUES THAT WAS RECALLED. MY CAR FALLS IN THOSE DATES BUT THERE IS NO RECALL ON MY VIN FOR THAT PART. AND I DON'T GET WHY. *TR

IN DECEMBER OF 2013, I WAS INVOLVED IN A FENDER BENDER. AFTER THIS ACCIDENT THE AIR BAG LIGHT REMAINED ON. IN JANUARY OF 2015 I WAS BUMPED FROM BEHIND WITH NO DAMAGE. HOWEVER, I THEN DECIDED I SHOULD TAKE IN MY CAR TO SEE WHY THE LIGHT WAS STILL ON. AS IT TURNS OUT, THE AIRBAG MODULE WAS APPARENTLY DAMAGED BEYOND REPAIR. I BELIEVE THAT THIS PART WAS DEFECTIVE AS THE SPEED OF EITHER COLLISION SHOULD NOT HAVE BEEN ENOUGH TO CAUSE THE AIRBAG SYSTEM TO COMPLETELY SHUT DOWN. ADDITIONALLY, THE HIGH COST OF THE MODULE ALSO MADE IT VERY COSTLY TO REPAIR. THIS MODEL OF MARINER HAS BEEN SUBJECT TO A RECALL BEFORE. I HAD TO TAKE IT INTO A SHOP BECAUSE IT WOULD SHUT DOWN ON THE HIGHWAY WHILE I WAS DRIVING. I BELIEVE THAT MORE MARINERS WILL SEE FAILURES OF THIS AIRBAG MODULE IN THE FUTURE AND THAT THIS WILL REQUIRE A RECALL. I STILL HAVE THE OLD MODULE SHOULD NHTSA LIKE TO INSPECT IT TO SEE IF IT IS DEFECTIVE. *TR

Crash

VEHICLE WAS PARKED AND IT WAS A VERY COLD (28 DEGREES) AND REAR HATCH GLASS JUST SHATTERED. *TR

DRIVING AT 40 MPH CAR STALLS, PULL OVER, CAR STARTS UP ENGINE LITE ON, (SAT) TAKE TO DEALER ON MON (12/15/2014), EXPLAIN TO DEALER, THEY CALL 3 HOURS LATER TO SAY "PURGE VALVE NEEDS TO BE REPLACED"OK THIS SHOULD BE COVERED RIGHT? SHE SAYS NO! THE COST TO YOU WILL BE $320.33. I TOLD HER THIS IS PART OF THE EMISSIONS, IT HAS TO BE, SHE SAID NO ITS NOT! I PURCHASED THIS CAR FROM THIS DEALER 3 1/2 YEARS AGO, (BOUGHT IS NEW) STILL UNDERWARRANTY.. BUT THIS IS NOT COVERED! THE 800 NUMBER TO FORDS BLEW ME OFF! AND SAID WHAT THE DEALER SAYS GOES!>. WHY DID SHE SUGGEST I CALL THEM THEN! (NOT GOOD CUSTOMER SERVICE) I WAS HOPING FOR EXPLANATION! PLEASE HELP, THIS SHOULD BE COVERED. LOOK AT YOUR ON LINE COMPLAINTS ABOUT THIS! SHAME SHAME SHAME. OF COURSE I PAID IT, I NEED MY CAR! PLEASE NOTE I WAS TOLD THAT THERE WERE AT 5 OR MORE CARS WITH THE SAME/SIMILAR PROBLEM. *TR