2002 MERCEDES-BENZ E320
0 recalls — 27 complaints — 28 TSBs
No recalls found for this vehicle.
Complaint Statistics
27 total complaints
1 crashes 1 fires 1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| AIR BAGS | 3 |
| SUSPENSION | 2 |
| ELECTRICAL SYSTEM | 2 |
| POWER TRAIN | 2 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
| SERVICE BRAKES, HYDRAULIC | 1 |
| STRUCTURE | 1 |
| STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM | 1 |
| ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 1 |
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sep 3, 2020
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E320. THE CONTACT STATED THAT THE SUN ROOF WAS UNABLE TO BE OPENED AND THAT THE SUN ROOF GLASS HAD BECOME INDENTED. NEITHER THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V91800... Read more
AIR BAGS
Jul 9, 2018
Incident date: Jul 1, 2010
SRS LIGHT IS ON
SERVICE BRAKES
May 9, 2016
Incident date: Apr 25, 2016
ON APRIL 25, 2016, I NOTICED THAT A WHITE BRAKE SYSTEM INDICATOR LIGHT CAME ON WHILE THE ENGINE WAS RUNNING. I WAS DRIVING ON A CITY STREET AT ABOUT 10 MPH IN TRAFFIC. DESPITE THE WHITE WARNING LIGHT, THE FOOT BRAKES STILL HELD. IT SAID "SERVICE BRAKES , VISIT WORKSHOP". I IMMEDIATELY DROVE TO THE ... Read more
ELECTRICAL SYSTEM
Dec 22, 2015
Incident date: Nov 23, 2015
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E320. THE CONTACT STATED THAT THE FUSE BOX AND THE COMPUTER BURNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 83,000.
Fire
POWER TRAIN
May 20, 2015
Incident date: Apr 10, 2013
WHILE DECELERATING ONTO HIGHWAY FROM ON RAMP, THE TRANSMISSION SEEMS TO SLIP OUT OF GEAR. THIS HAS HAPPENED SEVERAL TIMES. IT'S IS A SCARY SITUATION TO LOSE POWER AS YOU MERGE INTO HIGHWAY. I COASTED TO BRAKE DOWN LANE. I SHIFTED BACK INTO PARK GEAR TO RESET, THEN BACK INTO DRIVE GEAR TO RESUME TRAV... Read more
FUEL SYSTEM, GASOLINE
Dec 31, 2014
Incident date: Dec 31, 2014
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A GASOLINE FUEL ODOR EMITTING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS... Read more
EXTERIOR LIGHTING
Nov 26, 2014
Incident date: Nov 30, 2005
THE TEMPERATURE LED HAS COMPLETELY GONE OUT AND THE CLOCK/GEAR SELECTION LED IS UNREADABLE... I BELIEVE SEEING ANOTHER COMPLAINT OF THE SAME TYPE IN THE DATABASE, DON'T REMEMBER THE MODEL BUT WAS WONDERING WHY IF THIS IS A TREND DOES MERCEDES NOT HAVE A FIX FOR THE SITUATION. I REALIZE THAT THE WARR... Read more
ELECTRICAL SYSTEM
Nov 26, 2014
Incident date: Nov 30, 2005
THE TEMPERATURE LED HAS COMPLETELY GONE OUT AND THE CLOCK/GEAR SELECTION LED IS UNREADABLE... I BELIEVE SEEING ANOTHER COMPLAINT OF THE SAME TYPE IN THE DATABASE, DON'T REMEMBER THE MODEL BUT WAS WONDERING WHY IF THIS IS A TREND DOES MERCEDES NOT HAVE A FIX FOR THE SITUATION. I REALIZE THAT THE WARR... Read more
SUSPENSION
Nov 26, 2014
Incident date: Nov 16, 2010
THE CAR STARTED HAVING VERY STRONG VIBRATIONS AT IDLE SPEED WHEN CAR IS IN REVERSE OR DRIVE AND STOPPED AT A STANDSTILL WITH BRAKE. TOOK IT TO SHOP AND WAS INFORMED THAT THE VEHICLES MOTOR MOUNTS WERE IN NEED OF REPLACEMENT, TO THE TUNE OF OVER 600.00. ONCE AGAIN I HAVE READ A SIMILAR COMPLAINT IN T... Read more
ENGINE
Nov 26, 2014
Incident date: Nov 16, 2010
THE CAR STARTED HAVING VERY STRONG VIBRATIONS AT IDLE SPEED WHEN CAR IS IN REVERSE OR DRIVE AND STOPPED AT A STANDSTILL WITH BRAKE. TOOK IT TO SHOP AND WAS INFORMED THAT THE VEHICLES MOTOR MOUNTS WERE IN NEED OF REPLACEMENT, TO THE TUNE OF OVER 600.00. ONCE AGAIN I HAVE READ A SIMILAR COMPLAINT IN T... Read more
AIR BAGS
Nov 26, 2014
Incident date: Nov 4, 2003
EXACT DATE OF INCIDENT NOT KNOWN I AM THIRD OWNER OF CAR AND HAVE KNOWN THE SECOND OWNER THE ENTIRE TIME OF HER OWNERSHIP. THE SRS LIGHT ON THE DASH STAYS LIT AT ALL TIMES, AS DOES THE PASSENGER SIDE AIRBAG OFF INDICATOR. WAS WONDERING IF THIS WAS A ONE INCIDENT TYPE OR IF THIS IS A TREND AMONG OLDE... Read more
AIR BAGS
Nov 19, 2014
Incident date: Aug 13, 2014
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E320. WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER SIDE DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED AND METAL SHAVINGS CAME OUT OF THE AIR BAGS. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. A POLICE ... Read more
Crash
1 injured
ENGINE AND ENGINE COOLING
Apr 9, 2012
Incident date: Mar 16, 2011
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E-320. WHILE TRAVELING 45 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD BEGAN TO VIBRATE UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE MOTOR MOUNTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT... Read more
STEERING
Nov 8, 2011
Incident date: Jun 14, 2011
TL* THE CONTACT OWNS A 2002 MERCEDES E320. THE CONTACT STATED THAT THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE STEERING LOCK FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 73,828 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 11/29/... Read more
ELECTRICAL SYSTEM:IGNITION
Nov 8, 2011
Incident date: Jun 14, 2011
TL* THE CONTACT OWNS A 2002 MERCEDES E320. THE CONTACT STATED THAT THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE STEERING LOCK FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 73,828 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 11/29/... Read more
POWER TRAIN
Sep 23, 2011
Incident date: Sep 10, 2011
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE VEHICLE BEGAN TO VIBRATE FOLLOWED BY AN ABNORMALLY LOUD CLUNKING NOISE. IMMEDIATELY AFTER, THE VEHICLE CAME TO A HALT AND SHE WAS UNABLE TO CONTINUE DRIVING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGN... Read more
SERVICE BRAKES, ELECTRIC
Feb 26, 2010
Incident date: Feb 13, 2010
THE VEHICLE ACCELERATES WHEN I AM COMING TO A STOP;THIS HAS HAPPENED ABOUT 5-6 TIMES. ON MAY 23, 09 I WAS ALMOST STOPPED IN A PARKING PLACE AND THE CAR STARTED BUCKING AGAINST MY APPLICATION OF THE BRAKE AND IT WAS ABOUT 30 YARDS BEFORE THE VEHICLE STRUCK ANOTHER VEHICLE AND STOPPED. ON FEB.13 OF TH... Read more
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Feb 3, 2009
Incident date: Jan 25, 2009
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ 320E. WHILE DRIVING 50 MPH, THE CONTACT HEARD A KNOCKING SOUND UNDERNEATH THE VEHICLE. SHE DROVE THE VEHICLE TO HER RESIDENCE AND THE NOISE RECURRED THREE DAYS LATER AFTER THE VEHICLE HAD BEEN WARMED UP. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED ... Read more
ENGINE AND ENGINE COOLING:ENGINE
Sep 7, 2007
Incident date: Aug 22, 2007
I WAS RECENTLY TOLD THAT MY 2002 MERCEDES-BENZ ML320 HAD AN OIL LEAK INSIDE THE ENGINE AND REQUIRED A COMPLETE ENGINE OVERHAUL FOR $5,725.00. *TR UPDATED 12-12-07. *KB UPDATED *JB
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jun 18, 2007
Incident date: Jun 30, 2005
THE PIXELS ON THE INSTRUMENT CLUSTER OF THE 2003 MERCEDES BENZ E320 FAILED, CONVEYING GARBLED INFORMATION OR NO INFORMATION AT ALL. I AM THE SECOND OWNER THAT PURCHASED THE CAR IN JUNE 2005, AND MERCEDES BENZ REFUSED TO REPAIR IT UNDER THE 3 YEAR WARRANTY, CLAIMING THE MILEAGE, 87000, WAS TOO... Read more
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Jan 22, 2007
Incident date: Dec 28, 2006
MY 2002 MERCEDES-BENZ E320 SE HAS 29000 MILES ON IT AND OUT OF WARRANTY. ON THE DASH IN THE LOWER RIGHT HAND CORNER IS THE GEAR SELECTION POSITION INDICATOR AND CLOCK MODULE. IN DECEMBER THE UNIT MALFUNCTIONED AND IS UNREADABLE. I HAVE TRIED TO GET SOMEONE TO FIX IT BUT NO ONE WILL DO IT BECAUSE IT'... Read more
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
Nov 9, 2004
Incident date: Mar 5, 2003
E320 4 MATIC (ALL WHEEL DRIVE)2002. NOISE IN THE RIGHT FRONT SUSPENSION WHEN GOING OVER SPEED BUMPS, OR A DIP/INCLINE IN THE PAVEMENT THEN COMING BACK TO NORMAL LEVEL.*AK STEERING WHEEL MAKES NOISE WHEN TURNING IN WARM WEATHER MERCEDES BENZ HAS DETERMINED THAT THE FIRST PROBLEM NOISE IS INHER... Read more
SUSPENSION
Nov 9, 2004
Incident date: Mar 5, 2003
E320 4 MATIC (ALL WHEEL DRIVE)2002. NOISE IN THE RIGHT FRONT SUSPENSION WHEN GOING OVER SPEED BUMPS, OR A DIP/INCLINE IN THE PAVEMENT THEN COMING BACK TO NORMAL LEVEL.*AK STEERING WHEEL MAKES NOISE WHEN TURNING IN WARM WEATHER MERCEDES BENZ HAS DETERMINED THAT THE FIRST PROBLEM NOISE IS INHER... Read more
STRUCTURE
Oct 11, 2003
PROBLEMS WITH INSTRUMENT PANEL LIGHTING.*MR IT IS IMPOSSIBLE TO READ THE TEMPERATURE AND ODOMETER READING WHILE DRIVING IN DAYLIGHT. THE CONSUMER SAW THE 2003 MODEL AND THE LIGHTING HAS BEEN CHANGED. THE CONSUMER FEELS THE 2002 MODEL SHOULD BE RECALLED. *NLM
SERVICE BRAKES, HYDRAULIC
Aug 22, 2003
Incident date: Mar 17, 2003
WHEN APPLYING BRAKES PEDAL EXCEEDS TO THE FLOOR,CAUSING EXTENDED STOPPING DISTANCE. *AK
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Dec 23, 2002
Incident date: Jul 1, 2002
THE VEHICLE EXPERIENCED A FLAT TIRE, THE TIRE WAS REPLACE WITH THE SPARE THAT CAME WITH THE VEHICLE AND THE LUG NUTS WITH THE ORIGINAL TIRE, IT APPEARS THAT THE SPARE TIRE USES DIFFERENT SIZE LUG NUTS THAN THE ORIGINAL WHEEL, AS A RESULT OF USING THE INCORRECT LUG NUTS THE BRAKES WERE DAMAGED, THER... Read more
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Jun 11, 2002
Incident date: Nov 10, 2001
WHEN APPLYING GAS FROM A STOP, VEHICLE WILL HESITATE AND THEN STALL. THIS HAS HAPPENED 25 TIMES, DEALER CANNOT FIND A CAUSE. *AK DEALER REPLACED MASS AIR FLOW SENSOR, BUT PROBLEM STILL EXISTS. MANUFACTURER ADVISED CUSTOMER THAT CUSTOMERS WHO DRIVE WITH TWO FEET MAY EXPERIENCE SOME ENGINE HESITATI... Read more
EPA Fuel Economy — 2002 MERCEDES-BENZ E320
| Trim / Engine | City MPG | Highway MPG | Combined MPG | Fuel Type | Annual Fuel Cost |
|---|---|---|---|---|---|
| 3.2L 6-cyl, Automatic 5-spd (Rear-Wheel Drive) | 18.0 | 26.0 | 21.0 | Premium | $3,900 |
CO2 Emissions: -1.0 g/mile (Midsize Cars)
Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.
Technical Service Bulletins — 2002 MERCEDES-BENZ E320
28 manufacturer communications from 24 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 3 |
| 010000 STEERING | 2 |
| 150000 SEAT BELTS | 2 |
| 353000 EQUIPMENT:ELECTRICAL | 2 |
| 060000 ENGINE AND ENGINE COOLING | 2 |
| 350000 EQUIPMENT | 2 |
| 220000 SEATS | 2 |
| 251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC) | 2 |
LI91.18-P-077075
Dec 4, 2023
220000 SEATS
Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel
LI54.30-P-072145
Dec 10, 2020
110000 ELECTRICAL SYSTEM
NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI54.30-P-072145
Dec 10, 2020
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI42.47-P-067502
Dec 9, 2020
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
LI42.47-P-067502
Dec 9, 2020
030000 SERVICE BRAKES, HYDRAULIC
If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
LI54.65-P-072065
Dec 9, 2020
110000 ELECTRICAL SYSTEM
Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
LI27.50-P-071658
Sep 30, 2020
100000 POWER TRAIN
Harsh engagement when changing gear range from P to D or R
LI27.50-P-049281
Sep 22, 2020
103300 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Harsh engagement when changing gear range from P to D
LI32.22-P-071495
Jul 20, 2020
110000 ELECTRICAL SYSTEM
AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
LI91 45-P-066075
Jul 23, 2018
150000 SEAT BELTS
Seat belt extender toothed rack sluggish or makes noises
LI54 30-P-068430
Jul 19, 2018
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Display of suspension setting in head unit implausible
LI54 30-P-068430
Jul 19, 2018
020000 SUSPENSION
Display of suspension setting in head unit implausible
LI72 20-P-068322
Jul 2, 2018
162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
Liftgate intermittently does not open fully
Reporting
Apr 4, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
LI07.08-P-060993
Mar 25, 2015
060000 ENGINE (PWS)
Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
LI82.70-P-060004
Oct 14, 2014
353000 EQUIPMENT:ELECTRICAL
iPhone mobile phone: Various complaints after software update to iOS8
LI91.10-P-059373
Jul 10, 2014
220000 SEATS
Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjus
LI05.10-P-058758
Jun 23, 2014
060000 ENGINE AND ENGINE COOLING
Engine noises (rattling) after engine start
LI05.10-P-058758
Mar 19, 2014
060000 ENGINE AND ENGINE COOLING
Noise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank
LI82.85-P-058582
Mar 3, 2014
350000 EQUIPMENT
Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
LI46.10-P-057961
Feb 18, 2014
010000 STEERING
Surface damage on steering wheel trim
C1A140101
Feb 11, 2014
353000 EQUIPMENT:ELECTRICAL
This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon
GI88.40-P-057430
Feb 3, 2014
350000 EQUIPMENT
Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
LI47.20-P-054958
Jul 1, 2013
070000 FUEL SYSTEM, GASOLINE
Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
LI82.10-P-054588
Jun 27, 2013
120000 EXTERIOR LIGHTING
Xenon burner inoperative or flickers
40-P-052794
Apr 20, 2012
150000 SEAT BELTS
MERCEDES BENZ: FRONT OR REAR SEAT BELT DOES NOT ROLL UP CORRECTLY. DIRT DEPOSITS ON THE SEAT BELT GUIDE DUE TO SOILED SEAT BELT. ALSO INCLUDED MODELS 169, F CELL, 246, AND 231. NO MODEL YEARS GIVEN. *JS
20-P-053398
Mar 12, 2012
010000 STEERING
XENTRY: RATTLING/THUMPING NOISES FROM THE AREA OF THE STEERING ON ROUGH ROADS OR WHEN DRIVING OVER ROAD UNDULATIONS. NO MODEL YEARS GIVEN. ALSO INCLUDED MODELS 168 AND 172. *JS
22-P-052325
Aug 11, 2011
021230 SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
XENTRY: 'AIRMATIC- SERVICE REQUIRED' OR 'ELC- SERVICE REQUIRED' IN DISPLAY- 'FC5151- B22/3 (REAR AXLE SENSOR): SIGNAL IMPLAUSIBLE' STORED. *JS
MERCEDES-BENZ E320 — All Years Overview
Complete safety history for the MERCEDES-BENZ E320 across all model years (2003–2009).
21
Total Recalls
1,515
Total Complaints
0
Investigations
77
Reported Crashes
48
Reported Fires
4
Reported Deaths
MERCEDES-BENZ E320 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.