2011 MCI E4500
9 recalls — 0 complaints — 25 TSBs
25V853000 Dec 10, 2025
STRUCTURE:BODY:DOOR
Defect Description
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. A... Read more
Consequence
The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
Remedy
MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
19V027000 Jan 7, 2019
STEERING:HYDRAULIC POWER ASSIST SYSTEM
Defect Description
Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steeri... Read more
Consequence
Loss of steering control may increase the risk of a crash.
Remedy
MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
14V172000 Apr 4, 2014
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the sea... Read more
Consequence
In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
Remedy
MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.
13V498000 Oct 17, 2013
ELECTRICAL SYSTEM
Defect Description
Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the su... Read more
Consequence
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Remedy
MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
11V524000 Oct 26, 2011
ELECTRONIC STABILITY CONTROL (ESC)
Defect Description
MOTOR COACH INDUSTRIES (MCI) IS RECALLING CERTAIN MODEL YEAR 2003, AND 2007-2012 E AND J MODELS ALONG WITH MODEL YEAR 2007-2012 D4000, D4005, D4500, D4505, D4000ISTV MOTOR COACHES EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM OCTOBER 2002, THROUGH OCTOBER ... Read more
Consequence
IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH.
Remedy
MCI WILL NOTIFY OWNERS AND REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 4, 2012. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947.
11V457000 Aug 31, 2011
ENGINE AND ENGINE COOLING
Defect Description
MOTOR COACH INDUSTRIES, INC. (MCI) IS RECALLING CERTAIN MODEL YEAR 2011 E4500 AND J4500 MOTOR COACHES MANUFACTURED FROM DECEMBER 2010 THROUGH JANUARY 2011, EQUIPPED WITH A CUMMINS ISX 11.9 DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLE... Read more
Consequence
IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD.
Remedy
MCI WILL NOTIFY OWNERS, AND REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 19, 2011. OWNERS MAY CONTACT MCI AT 1-800-241-2947 OR CUMMINS AT 1-812-377-5000 FOR MORE INFORMATION.
11V379000 Jul 27, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
Defect Description
MCI IS RECALLING CERTAIN MODEL YEAR 2011 MCI E4500, AND J4500, MOTOR COACHES MANUFACTURED FROM SEPTEMBER 2010 THROUGH JULY 2011, EQUIPPED WITH A DOGA WINDSHIELD WIPER MOTOR. AN UNDERRATED FUSE MAY HAVE BEEN INSTALLED AT THE FACTORY, WHICH COULD BLOW, RESULTING IN THE WINDSHIELD WIPERS NOT OPERATING... Read more
Consequence
THE DRIVER'S VISIBILITY MAY BE REDUCED, WHICH IN TURN COULD RESULT IN A CRASH OR OTHERWISE CAUSE PERSONAL INJURY OR PROPERTY DAMAGE.
Remedy
DEALERS WILL INSPECT THE FUSE AND REPLACE ANY UNDERRATED FUSES THAT MAY HAVE BEEN INSTALLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 3, 2011. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947.
11V150000 Mar 1, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
Defect Description
MCI IS RECALLING CERTAIN MODEL YEAR 2011 MCI J4500, E4500, AND J4500C MOTOR COACHES MANUFACTURED FROM MAY 1, 2010 THROUGH JANUARY 31, 2011, AND EQUIPPED WITH DOGA WINDSHIELD WIPERS. CERTAIN WIRES MAY HAVE BEEN INCORRECTLY INSTALLED BY MCI AT THE FACTORY WHICH COULD RESULT IN THE WINDSHIELD WIPERS F... Read more
Consequence
THE DRIVER'S FIELD OF VIEW MAY BE REDUCED, WHICH IN TURN COULD RESULT IN A CRASH OR OTHERWISE CAUSE PERSONAL INJURY OR PROPERTY DAMAGE.
Remedy
DEALERS WILL INSPECT THE WINDSHIELD WIPERS AND CONNECT ANY WIRES THAT WERE IMPROPERLY INSTALLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 14, 2011. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947.
10V135000 Apr 6, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Defect Description
MCI IS RECALLING CERTAIN MODEL YEAR 1999-2001, 2007-2011 E4500 AND MODEL YEAR 2001-2011 J4500 COACHES EQUIPPED WITH DOGA WINDSHIELD MOTORS. THE WINDSHIELD WIPER MOTOR MAY FAIL TO OPERATE PROPERLY WHILE THE WIPER SYSTEM IS FUNCTIONING. IF THIS OCCURS, THE WINDSHIELD WIPERS MAY OPERATE INTERMITTENTL... Read more
Consequence
IF THE WINDSHIELD WIPERS STOP FUNCTIONING, THE DRIVER'S CLEAR FIELD OF VIEW MAY BE REDUCED INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL FURNISH THE PARTS AND LABOR REQUIRED TO IMPLEMENT THE DOGA-RECOMMENDED REMEDIES ON THE AFFECTED COACHES. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2010. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947.
No complaints found for this vehicle.
Technical Service Bulletins — 2011 MCI E4500
25 manufacturer communications from 18 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 103000 POWER TRAIN:AUTOMATIC TRANSMISSION | 2 |
| 060000 ENGINE (PWS) | 2 |
| 980000 UNKNOWN OR OTHER | 2 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 2 |
| 062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN | 2 |
| 030000 SERVICE BRAKES, HYDRAULIC | 1 |
| 042300 SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE | 1 |
| 042700 SERVICE BRAKES, AIR:SUPPLY:QUICK RELEASE VALVE | 1 |
TSIB 21-01
Dec 14, 2021
030000 SERVICE BRAKES, HYDRAULIC
This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc
SB 3118
Dec 20, 2018
010000 STEERING
This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the cast
SB 396
Jun 18, 2013
060000 ENGINE (PWS)
This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins I
SB 3077
Dec 21, 2012
356000 EQUIPMENT ADAPTIVE/MOBILITY
This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may r
SB 3077
Dec 21, 2012
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may r
SB 393
Dec 7, 2012
060000 ENGINE (PWS)
This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued campaign C1241 that addresses a calibration issue, which results in the engine brakes being energized with 24 volts rather than the re
SB 3074
Nov 13, 2012
356000 EQUIPMENT ADAPTIVE/MOBILITY
This Service Bulletin informs affected customers of the procedures to replace the existing 2007 EPA Cummins engine harness p-clip, in the event that loom damage or chafing has occurred on model year 2008-2011 MCI E4500 model coaches and mod
SB 389
Oct 12, 2012
103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
This Service Bulletin informs affected customers that the retention nut utilized on the Leece Neville alternator pulley installation is not maintaining the proper torque which may result in alternator bearing failure on model year 2011-2012
SB-390
Sep 21, 2012
160000 STRUCTURE
MOTOR COACH INC: DRIVE AXLE SUSPENSION SUPPORT STRUCTURE MAY ACCUMULATE WATER CAUSING SUPPORT STRUCTURE DAMAGE DUE TO EXPANSION, IN FREEZING TEMPERATURES, WHILE COACH IS BEING OPERATED. MODELS E4500, J4500. NO MODEL YEARS LISTED.
SB-390
Sep 21, 2012
161000 STRUCTURE:FRAME AND MEMBERS
MOTOR COACH INC: DRIVE AXLE SUSPENSION SUPPORT STRUCTURE MAY ACCUMULATE WATER CAUSING SUPPORT STRUCTURE DAMAGE DUE TO EXPANSION, IN FREEZING TEMPERATURES, WHILE COACH IS BEING OPERATED. MODELS E4500, J4500. NO MODEL YEARS LISTED.
SB-383-B
Jun 13, 2012
015000 STEERING:HYDRAULIC POWER ASSIST SYSTEM
MCI: ADDITIONAL LOAD PLACED ON ENGINE'S INTERNAL GEARS, RESULTING IN VIBRATION TRANSMITTED TO STEERING WHEEL CAUSED BY AIR COMPRESSOR CUTTING IN, AT LOW SPEED, AND A DEMAND FOR POWER STEERING. *PE
SB-386
Jun 1, 2012
062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
MCI: ON SOME COACHES, DUE TO AN ABSENCE OF WASHER, THE FAN CLUTCH BRACKET BUSHING MAY WALK OUT OF BRACKET AND ALLOW CLUTCH MISALIGNMENT AND BELT FAILURE. *PE
SB-374
Jan 13, 2012
062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
MCI: THE MANUFACTURING PROCESS OF FAN CLUTCH COOLING RING FINS MAY CAUSE COACHES TO EXPERIENCE MISSING PORTIONS AND/OR STRESS CRACKS. NO MODEL YEARS LISTED. *PE
SB-376
Jan 12, 2012
061000 ENGINE AND ENGINE COOLING:ENGINE
MCI: DUE TO FAILURE OF DIODE, WHICH CAUSED DESIGNATED FUSE TO BLOW, THE BOOST PUMP (CODE A22) FAIL TO OPERATE PROPERLY. NO MODEL YEARS LISTED. *PE
SB-376
Jan 12, 2012
114400 ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
MCI: DUE TO FAILURE OF DIODE, WHICH CAUSED DESIGNATED FUSE TO BLOW, THE BOOST PUMP (CODE A22) FAIL TO OPERATE PROPERLY. NO MODEL YEARS LISTED. *PE
SB-367
Dec 14, 2011
103000 POWER TRAIN:AUTOMATIC TRANSMISSION
MOTOR COACH INDUSTRIES: ON SOME COACHES, WATER MAY MIGRATE ONTO/INTO THE TRANSMISSION AND/OR THE FILL TUBE, THROUGH THE BREATHER VENT THAT IS LOCATED ON TOP OF TRANSMISSION. NO MODEL YEARS LISTED. *PE
SB-368
Nov 7, 2011
204000 WHEELS:HUB
MOTOR COACH INDUSTRIES: BULLETIN INFORMATION ON SOME MOTOR COACHES, AT A HIGH TEMPERATURE THRESHOLD THAT THE DRIVE AXLE WHEEL HUB COVER WOULD BECOME DETACHED DURING THE OPERATION OF THE MOTOR COACH. NO MODEL YEARS LISTED. *PE
SB-357
Apr 25, 2011
980000 UNKNOWN OR OTHER
MOTOR COACH INDUDSTRIES: INFORMATION ON REPLACING THE COOLANT PUMP THAT MAY HAVE A PROBLEM. *RM
354
Feb 24, 2011
103000 POWER TRAIN:AUTOMATIC TRANSMISSION
MOTOR COACH INDUSTRIES SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THERE MAY BE A HARSH DOWNSHIFT, RPM FLARE, OR THE TRANSMISSION MAY LOCK. *RM
354
Feb 24, 2011
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
MOTOR COACH INDUSTRIES SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THERE MAY BE A HARSH DOWNSHIFT, RPM FLARE, OR THE TRANSMISSION MAY LOCK. *RM
354
Feb 24, 2011
102000 POWER TRAIN:MANUAL TRANSMISSION
MOTOR COACH INDUSTRIES SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THERE MAY BE A HARSH DOWNSHIFT, RPM FLARE, OR THE TRANSMISSION MAY LOCK. *RM
SB-3043
Sep 28, 2010
042300 SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE
MCI: TAG UNLOAD VALVE ASSEMBLY. EFFECTIVE WITH UNIT NUMBER 65614, MCI HAS MADE DESIGN CHANGES TO THE TAG UNLOAD VALVE ASSEMBLY INSTALLATION ON SOME MODEL COACHES. THE LONGER LIFE VALVES WILL IMPROVE THE DURABILITY OF THE TAG UNLOAD VALVE
SB-3043
Sep 28, 2010
042700 SERVICE BRAKES, AIR:SUPPLY:QUICK RELEASE VALVE
MCI: TAG UNLOAD VALVE ASSEMBLY. EFFECTIVE WITH UNIT NUMBER 65614, MCI HAS MADE DESIGN CHANGES TO THE TAG UNLOAD VALVE ASSEMBLY INSTALLATION ON SOME MODEL COACHES. THE LONGER LIFE VALVES WILL IMPROVE THE DURABILITY OF THE TAG UNLOAD VALVE
SB-3043
Sep 28, 2010
034300 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DIFFERENTIAL PROPORTIONAL VALVE
MCI: TAG UNLOAD VALVE ASSEMBLY. EFFECTIVE WITH UNIT NUMBER 65614, MCI HAS MADE DESIGN CHANGES TO THE TAG UNLOAD VALVE ASSEMBLY INSTALLATION ON SOME MODEL COACHES. THE LONGER LIFE VALVES WILL IMPROVE THE DURABILITY OF THE TAG UNLOAD VALVE
No comms 2024-04
Apr 5, 2024
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for April 2024 for Motor Coach Industries.
MCI E4500 — All Years Overview
Complete safety history for the MCI E4500 across all model years (1997–2014).
102
Total Recalls
2
Total Complaints
0
Investigations
0
Reported Crashes
1
Reported Fires
0
Reported Deaths
MCI E4500 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.