2018 MCI D4000

4 recalls — 0 complaints — 16 TSBs

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Defect Description

Motor Coach Industries (MCI) is recalling certain 2014-2018 D4000, 2013-2019 D4005, 2013-2023 D4500, 2013-2020 D4505, and 2021-2024 D45CRT coaches equipped with a Ricon wheelchair lift. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles ... Read more

Consequence

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy

MCI will work with Ricon to replace the TWS kits, free of charge. Owner notification letters were mailed March 21, 2024. Owners may contact MCI customer service at 1-800-241-2947.

2,114 vehicles affected

Manufacturer: Motor Coach Industries

ELECTRICAL SYSTEM

Defect Description

Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that... Read more

Consequence

MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash.

Remedy

MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.

2,455 vehicles affected

Manufacturer: Motor Coach Industries

FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

Defect Description

Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence

A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy

Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-009.

1,845 vehicles affected

Manufacturer: Motor Coach Industries

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

Motor Coach Industries (MCI) is recalling certain 2018-2020 D4000, D4005, D4500, D4505 and D45CRTLE buses manufactured with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multi... Read more

Consequence

If the engine shuts down or loses power while the vehicle is in motion, this may increase the risk of a crash.

Remedy

MCI will notify the affected owners, and dealers will install a new application code in the Parker VMM multiplex modules increasing the overvoltage threshold limit, free of charge. The recall began July 23, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this rec... Read more

1,067 vehicles affected

Manufacturer: Motor Coach Industries

No complaints found for this vehicle.

Technical Service Bulletins — 2018 MCI D4000

16 manufacturer communications from 10 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	6
350000 EQUIPMENT	6
060000 ENGINE AND ENGINE COOLING	1
030000 SERVICE BRAKES, HYDRAULIC	1
220000 SEATS	1
980000 UNKNOWN OR OTHER	1

220000 SEATS

Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.

110000 ELECTRICAL SYSTEM

This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same i

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as o

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspe

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

This Technical Service Information Bulletin describes interim inspection procedures required every 6000 miles on specific motor coaches due to the global parts shortage and subsequent delay in available parts to conduct the corrective actio

350000 EQUIPMENT

030000 SERVICE BRAKES, HYDRAULIC

This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc

060000 ENGINE AND ENGINE COOLING

This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262.

350000 EQUIPMENT

This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.

110000 ELECTRICAL SYSTEM

This Service Bulletin informs affected owners of the steps to install the J1939 Smartwave display to D series coaches with Parker mux to allow parameter changes without the Smartwave software.

110000 ELECTRICAL SYSTEM

This Service Bulletin notifies owner of affected vehicles that Distributed Intelligent Network Control System ("DINEK"), on behalf of I/O Controls Corporation, has issued a technical bulletin G4-MBC-HUB-05 to replace the master module.

350000 EQUIPMENT

980000 UNKNOWN OR OTHER

There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for April 2024 for Motor Coach Industries.

NHTSA Safety Investigations — MCI D4000

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ — Closed — Model Year: 2011

Exhaust Bellows Pipe Fracture Recall

By letter dated April 15, 2013, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2012 and 2013 MCI D-model coaches built from December 22, 2011 to May 19, 2012 equipped with the Cummins 2010 EPA ISX 12 Liter ... engine.These vehicles may have had an incorrect installation of the exhaust pipe.If installed incorrectly, the elbow pipe may prematurely fail and if a Diesel Particulate Filter regeneration event occurs, the hot exhaust gases could cause a fire, resulting in injury to persons and/or damage to property.MCI conducted an inspect and repair if necessary recall campaign identified by NHTSA Recall No: 13V-142. At the time MCI believed that 13V-142 covered all the vehicles potentially having the safety defect. However, ODI review of EWR data indicated that other vehicles outside the scope of 13V-142 also experienced the same defect condition. Subsequently, in May 2017, MCI expanded the scope of the previous recall to include certain MY 2011-2012 MCI D-model coaches manufactured from January 31, 2011 to May 19, 2012, identified by NHTSA Recall No: 17V-337.In April 2013 when MCI conducted recall 13V-142 to remedy incorrectly installed bellows pipes on certain MCI model year 2012 and 2013 D model vehicles they also changed the bellows pipe assembly process in then current production.With recall 17V-337 MCI expanded the first recall by an additional 178 vehicles they felt also had not had the bellows pipe properly installed.Following the receipt of complaints and EWR data alleging bellows pipe failures on vehicles built after the implementation of the improved assembly process, NHTSA opened this Recall Query to assess the scope and adequacy of these two safety recalls and MCI's recall decision making process.Analysis of the failure data provided by MCI to this investigation found that the improved assembly process reduced the failure rate but did not eliminate the defect all together.In response to this investigation, MCI agreed to conduct recall 18V-309. This latest recall includes and expands upon the vehicle population of the prior recalls, and implements a new remedy that adds a mesh component to the bellows assembly to reduce vibration.This remedy was also implemented in production in 2015.Vehicles built after this date do not have an elevated failure rate even with a significant amount of time in service.With recall action 18V-309 taken by MCI this investigation is closed. Further use of agency resources does not appear to be warranted. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.Read more

PE — Closed — Model Year: 2005

ALTERNATOR CABLE CHAFING

THIS INVESTIGATION WAS PROMPTED BY A REVIEW OF SERVICE BULLETINS PROVIDED BYMCI TO THE AGENCY. MOTOR COACH INDUSTRIES (MCI) SUBMITTED A SERVICE BULLETIN/PRODUCT IMPROVEMENT CAMPAIGN (#3016) IN THEIR 579.5 MONTHLY SUBMISSION REGARDING AN ALTERNATOR CABLE CHAFING ISSUE ON D SERIES COACHES EQUIPPED WIT... Read more

MCI D4000 — All Years Overview

Complete safety history for the MCI D4000 across all model years (1997–2021).

111 Total Recalls

0 Total Complaints

2 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

MCI D4000 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls
2021	1	View
2020	1	View
2019	1	View
2018 (current)	4
2017	2	View
2016	3	View
2015	5	View
2014	4	View
2013	2	View
2012	7	View
2011	9	View
2010	6	View
2009	6	View
2008	4	View
2007	7	View
2006	9	View
2005	8	View
2004	7	View
2003	7	View
2002	6	View
2001	5	View
2000	4	View
1999	1	View
1998	1	View
1997	1	View

Other MCI Models

Model	Recalls	Complaints
102A3	0	0	View
102B3	0	0	View
102C3	0	0	View
102D	0	0	View
102D3	0	0	View
102D3ISTV	0	0	View
102DL	0	0	View
102DL3	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2018 MCI D4000

Technical Service Bulletins — 2018 MCI D4000

Most Affected Components

NHTSA Safety Investigations — MCI D4000

MCI D4000 — All Years Overview

MCI D4000 — Year by Year

Other MCI Models