2013 MCI D4000

2 recalls — 0 complaints — 18 TSBs

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Defect Description

Motor Coach Industries (MCI) is recalling certain 2011-2016 D4500, D4505, D4000, D4005, and D4000 ISTV motor coaches equipped with ISX engines. Due to vibrations, the exhaust bellow pipes develop a hole.

Consequence

If the pipe develops a hole, during a regeneration cycle, hot exhaust gases may leak out, increasing the risk of a fire.

Remedy

MCI will notify owners, and dealers will replace the bellows pipe assembly with an improved part, free of charge. The recall began July 10, 2018. Owners may contact MCI customer service at 1-800-241-2947.

1,123 vehicles affected

Manufacturer: Motor Coach Industries

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Defect Description

Motor Coach Industries (MCI) is recalling certain model year 2012-2013 D4000, D4000ISTV, D4005, D4500, and D4505 motorcoaches manufactured from May 2012 through December 2012 and equipped with a Cummins ISX EPA 2010 engine. In the affected buses, the bellows pipe in the exhaust system may have been... Read more

Consequence

During a regeneration process to clean exhaust emissions, if the bellows pipe has failed, the hot exhaust gases may not be contained, resulting in a fire.

Remedy

MCI will notify owners and dealers will inspect and replace the bellows pipes, as necessary, free of charge. The recall began on April 29, 2013. Customers may contact MCI at 1-847-285-2000.

155 vehicles affected

Manufacturer: Motor Coach Industries

No complaints found for this vehicle.

Technical Service Bulletins — 2013 MCI D4000

18 manufacturer communications from 17 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
103000 POWER TRAIN:AUTOMATIC TRANSMISSION	2
020000 SUSPENSION	2
040000 SERVICE BRAKES, AIR	1
045000 SERVICE BRAKES, AIR:DISC	1
021300 SUSPENSION:FRONT:SHOCK ABSORBER	1
060000 ENGINE (PWS)	1
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM	1
061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER	1

220000 SEATS

Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.

030000 SERVICE BRAKES, HYDRAULIC

This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc

350000 EQUIPMENT

This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.

060000 ENGINE AND ENGINE COOLING

This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.

110000 ELECTRICAL SYSTEM

This Service Bulletin informs owners of the procedure to clean the batteries and reapply corrosion inhibitor every 6000 miles or 3 months, whichever first occurs.

356000 EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin supersedes Service Bulletin 424 in its entirety and informs customers that MCI was notified by Cummins Inc. that it has issued a campaign to addresses the ISX lubricating oil filter bypass valve in addition to the prev

070000 FUEL SYSTEM, GASOLINE

This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1638 that addresses the ISX lubricating oil filter bypass valve in addition to the previous fuel pump repair actions outlined in MC

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued a campaign to address ISX high pressure fuel pump ceramic plunger fractures as well as the potential of damage to the roller/tappet as

020000 SUSPENSION

This Service Bulletin supersedes Service Bulletin 407 in its entirety and informs affected customers that MCI was notified by Gabriel Ride Control that in early 2013 they replaced the red 185 durometer polyurethane bushings with a red 288 p

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

This Service Bulletin informs affected customers that the diesel exhaust fluid (DEF) pressure line may exhibit signs of fatigue and melting on model year 2011-2013 MCI D model coaches, and that MCI will remedy the affected coaches at no cos

021300 SUSPENSION:FRONT:SHOCK ABSORBER

MOTOR COACH INDUSTRIES (MCI): RED 185 DUROMETER POLYURETHANE BUSHINGS WERE REPLACED WITH 288 POLYURETHANE BUSHINGS IN SHOCK ABSORBERS THAT IN COLD TEMPERATURES, WILL FAIL, CAUSING ABSORBER STUD TO BREAK, AT BUSHING, AND COACH IS NOT OPERA

020000 SUSPENSION

This Service Bulletin informs affected customers that MCI was notified by Gabriel Ride Control that in early 2013 they replaced the red 185 durometer polyurethane bushings with a red 288 polyurethane bushing in the shock absorbers at their

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

This Service Bulletin supersedes Service Bulletin 392 in its entirety and informs affected customers that coaches equipped with a Cummins 2010 engine can experience intermittent faults of the engine and/or transmission of the mulitplex cont

060000 ENGINE (PWS)

This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins I

045000 SERVICE BRAKES, AIR:DISC

MOTOR COACH INC: PROCEDURE OUTLINES OPERATIONAL CHECKS, ON SOME COACHES, CONCERNING PARK BRAKE AUTOMATIC ACTUATION OPERATION AND SECONDARY AND PRIMARY BRAKE SYSTEM, WITH OR WITHOUT TRAILER CONNECTIONS. MODELS D4000, 4005, 4505, 4500. NO

040000 SERVICE BRAKES, AIR

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

This Service Bulletin informs affected customers that coaches equipped with a Cummins 2010 engine may experience intermittent faults on the engine and/or transmission without having the designated warning tell-tale (check engine light and/o

980000 UNKNOWN OR OTHER

There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for April 2024 for Motor Coach Industries.

NHTSA Safety Investigations — MCI D4000

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ — Closed — Model Year: 2011

Exhaust Bellows Pipe Fracture Recall

By letter dated April 15, 2013, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2012 and 2013 MCI D-model coaches built from December 22, 2011 to May 19, 2012 equipped with the Cummins 2010 EPA ISX 12 Liter ... engine.These vehicles may have had an incorrect installation of the exhaust pipe.If installed incorrectly, the elbow pipe may prematurely fail and if a Diesel Particulate Filter regeneration event occurs, the hot exhaust gases could cause a fire, resulting in injury to persons and/or damage to property.MCI conducted an inspect and repair if necessary recall campaign identified by NHTSA Recall No: 13V-142. At the time MCI believed that 13V-142 covered all the vehicles potentially having the safety defect. However, ODI review of EWR data indicated that other vehicles outside the scope of 13V-142 also experienced the same defect condition. Subsequently, in May 2017, MCI expanded the scope of the previous recall to include certain MY 2011-2012 MCI D-model coaches manufactured from January 31, 2011 to May 19, 2012, identified by NHTSA Recall No: 17V-337.In April 2013 when MCI conducted recall 13V-142 to remedy incorrectly installed bellows pipes on certain MCI model year 2012 and 2013 D model vehicles they also changed the bellows pipe assembly process in then current production.With recall 17V-337 MCI expanded the first recall by an additional 178 vehicles they felt also had not had the bellows pipe properly installed.Following the receipt of complaints and EWR data alleging bellows pipe failures on vehicles built after the implementation of the improved assembly process, NHTSA opened this Recall Query to assess the scope and adequacy of these two safety recalls and MCI's recall decision making process.Analysis of the failure data provided by MCI to this investigation found that the improved assembly process reduced the failure rate but did not eliminate the defect all together.In response to this investigation, MCI agreed to conduct recall 18V-309. This latest recall includes and expands upon the vehicle population of the prior recalls, and implements a new remedy that adds a mesh component to the bellows assembly to reduce vibration.This remedy was also implemented in production in 2015.Vehicles built after this date do not have an elevated failure rate even with a significant amount of time in service.With recall action 18V-309 taken by MCI this investigation is closed. Further use of agency resources does not appear to be warranted. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.Read more

PE — Closed — Model Year: 2005

ALTERNATOR CABLE CHAFING

THIS INVESTIGATION WAS PROMPTED BY A REVIEW OF SERVICE BULLETINS PROVIDED BYMCI TO THE AGENCY. MOTOR COACH INDUSTRIES (MCI) SUBMITTED A SERVICE BULLETIN/PRODUCT IMPROVEMENT CAMPAIGN (#3016) IN THEIR 579.5 MONTHLY SUBMISSION REGARDING AN ALTERNATOR CABLE CHAFING ISSUE ON D SERIES COACHES EQUIPPED WIT... Read more

MCI D4000 — All Years Overview

Complete safety history for the MCI D4000 across all model years (1997–2021).

111 Total Recalls

0 Total Complaints

2 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

MCI D4000 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls
2021	1	View
2020	1	View
2019	1	View
2018	4	View
2017	2	View
2016	3	View
2015	5	View
2014	4	View
2013 (current)	2
2012	7	View
2011	9	View
2010	6	View
2009	6	View
2008	4	View
2007	7	View
2006	9	View
2005	8	View
2004	7	View
2003	7	View
2002	6	View
2001	5	View
2000	4	View
1999	1	View
1998	1	View
1997	1	View

Other MCI Models

Model	Recalls	Complaints
102A3	0	0	View
102B3	0	0	View
102C3	0	0	View
102D	0	0	View
102D3	0	0	View
102D3ISTV	0	0	View
102DL	0	0	View
102DL3	0	0	View

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