2023 MAZDA CX-50
2 recalls, 96 complaints - 335 TSBs - 5/5 safety rating
23V275000 Apr 18, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Defect Description
Mazda North American Operations (Mazda) is recalling certain 2022-2023 CX-30 and 2023 CX-50 vehicles. The anti-lock brake system (ABS) Hydraulic Control Unit (HCU) may be damaged, which can result in reduced braking ability.
Consequence
Reduced braking ability can increase the distance required to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the ABS HCU, as necessary, free of charge. Owner notification letters were mailed June 12, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5823D.
23V135000 Mar 1, 2023
TRAILER HITCHES
Defect Description
Mazda North America Operations (Mazda) is recalling certain 2023 CX-50 vehicles equipped with a Mazda Genuine Accessory trailer hitch. The trailer hitch harness may detach and become damaged, which can result in inoperative trailer lights and/or brakes.
Consequence
Towing a trailer with inoperative lights or brakes can increase the risk of a crash.
Remedy
Dealers will repair the trailer hitch harness, free of charge. Owner notification letters were mailed April 11, 2023. Owners may contact Mazda customer service at 1-800-222-5500 option 6. Mazda's number for this recall is 5723B.
Complaint Statistics
96 total complaints
7 crashes 1 fires 2 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 17 |
| ELECTRICAL SYSTEM | 13 |
| POWER TRAIN | 10 |
| UNKNOWN OR OTHER | 6 |
| SERVICE BRAKES | 5 |
| AIR BAGS | 5 |
| FUEL/PROPULSION SYSTEM | 5 |
| STEERING | 4 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 4 |
| VEHICLE SPEED CONTROL | 4 |
VISIBILITY/WIPER
Jul 21, 2026
Incident date: Jul 21, 2026
While driving 72mph on the interstate at 6am on 7/21/26 the sunroof exploded. No foreign objects made impact with the vehicle and there was no sudden temperature shifts. The glass had no previous defects and it shattered into tiny pieces, failing into the car. The sun shade was open at the time. Th... Read more
UNKNOWN OR OTHER
Jul 1, 2026
Incident date: Jun 30, 2026
The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.
ELECTRICAL SYSTEM
Jul 1, 2026
Incident date: Jun 30, 2026
The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.
FUEL/PROPULSION SYSTEM
Jul 1, 2026
Incident date: Jun 30, 2026
The truck’s fuel system can cut out under acceleration. This is very dangerous. Various times it has nearly stalled out under acceleration while trying to merge. The worst time was driving up a bridge, the truck began to hesitate nearly causing a crash. Every time it signals cylinder misfire, but ... Read more
POWER TRAIN
Jul 1, 2026
Incident date: Jun 17, 2026
The contact owns a 2021 Ford Ranger. The contact stated that while driving at various speeds, the transmission was slipping in and out of gear. There was no warning light illuminated. After approximately 3 seconds, the transmission shifted into the correct gear. The failure had occurred while drivin... Read more
ELECTRICAL SYSTEM
May 29, 2026
Incident date: May 29, 2026
The temperature control dial on the climate control system behaves erratically and inconsistently. When turning the dial to increase temperature, the displayed temperature sometimes decreases. When turning it to decrease, it sometimes increases. The dial also jumps multiple units rather than increme... Read more
ELECTRICAL SYSTEM
May 15, 2026
Incident date: Feb 1, 2026
When adjusting the temperature in the car with the dial, it does not respond correctly. It either jumps up or down by multiple degrees. This causes to take your eyes off the road to try to adjust the temperature. No warning lights came on and pushing lighter or harder on the dial does NOT fix it. On... Read more
ENGINE
May 11, 2026
Incident date: Feb 27, 2026
My truck engine seized at highway speeds on 4/29/2026. Machining debris seized to the engine’s bearings causing oil to dump from the engine and the engine to completely seize. This is the same issue that NHSTA forced Toyota to issue a recall on 2022-2024 Toyota Tundras.
VEHICLE SPEED CONTROL
May 6, 2026
Incident date: May 1, 2022
The contact owns 2022 KTM 390 Adventure. The contact stated that he contacted the dealer regarding a recall repair for NHTSA Campaign Number 25V598000 (Vehicle Speed Control) and 26V196000 (Vehicle Speed Control). The contact stated that the dealer wanted to charge for the repair due to having to r... Read more
HYBRID PROPULSION SYSTEM
May 6, 2026
Incident date: May 1, 2022
The contact owns a 2026 Toyota Camry Hybrid. The contact received the recall letter for NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed the part status, but no ad... Read more
ENGINE
Apr 8, 2026
Incident date: Aug 29, 2025
I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my... Read more
FUEL/PROPULSION SYSTEM
Mar 27, 2026
Incident date: Mar 7, 2026
Car is not holding oil it acts like it's gonna cut off while driving and it jerking was diagnosed with colitic converter p0604
ENGINE
Mar 27, 2026
Incident date: Mar 7, 2026
Car is not holding oil it acts like it's gonna cut off while driving and it jerking was diagnosed with colitic converter p0604
POWER TRAIN
Mar 6, 2026
Incident date: Mar 1, 2026
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The automatic start warning light illuminated, and the engine seized. Additionally, the error message indicated that the automatic start feature was disabled; however, the contact st... Read more
ELECTRICAL SYSTEM
Mar 6, 2026
Incident date: Mar 1, 2026
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The automatic start warning light illuminated, and the engine seized. Additionally, the error message indicated that the automatic start feature was disabled; however, the contact st... Read more
ELECTRICAL SYSTEM
Jan 16, 2026
Incident date: Jan 14, 2026
The passive door locks on the handles to the car do not work. The electronic sensor to unlock the car does not work due to misalignment of the pin that is supposed to press the key. This is a widely known issue on 2020-2021 Cadillac ct5 vehicles. This eventually results in total lockout of the vehic... Read more
ENGINE
Jan 16, 2026
Incident date: Jan 14, 2026
There’s a delay in throttle response. Especially when making a turn across traffic. Throttle would not respond for at least 1 to 2 seconds. Even at full throttle the truck did not respond while cars were coming towards me. This has happened to several tundra owners. Check Facebook tundra group a... Read more
POWER TRAIN
Jan 16, 2026
Incident date: Jan 14, 2026
After I received a software update for my 2018 Honda Odyssey Elite the car has been stalling when idle. It is very dangerous because I will be at a stop light in drive, and the vehicle will shut off with no power. Cars will be behind me or no cars, and I have almost been rear ended. I did not have t... Read more
ELECTRICAL SYSTEM
Dec 21, 2025
Incident date: Dec 21, 2025
Vehicle began not accelerating and then shut-off. Check engine light was not on, but it sputters. I put it in the shop and was told it's the engine and needs replacing.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 12, 2025
Incident date: Dec 4, 2025
The car is equipped with a supercruise feature, which should ideally enhance the driving experience. However, I've encountered a significant issue: even when this feature is not activated, the vehicle tends to oscillate between the lane markers. This problem becomes particularly pronounced under poo... Read more
POWER TRAIN
Nov 19, 2025
Incident date: Sep 20, 2025
Honda CVT transmission fluid seal leak cause by failed torque converter. Car has a perfect maintenance history, all fluid changes done on time with Allen Honda at Bryan Texas including filters associated. Car is garage kept, not driven hard. Always driven in economy mode for smooth efficiency. Failu... Read more
POWER TRAIN
Nov 19, 2025
Incident date: Sep 20, 2025
The car suffered a critical electrical failure which resulted in the car abruptly losing power when driving at a speed of about 30 mph. The speed at which the car became unresponsive was so rapid that the car could not even be maneuvered from the middle lane into the right most lane for safety. The ... Read more
VEHICLE SPEED CONTROL
Nov 11, 2025
Incident date: Nov 7, 2025
When you press the accelerator pedal there is a significant delay in the pedal response particularly at low speed. As you press accelerator pedal nothing happens for a second or two. Then the vehicles accelerates not a gradual rate but at the rate of where the accelerator pedal is at when the vehicl... Read more
SERVICE BRAKES
Nov 11, 2025
Incident date: Nov 7, 2025
brakes had no stopping power. Normally when braking it was smooth. All the lights went on. Toyota dealer confirmed that the brake booster Pump Assembly and Brake Master Assembly needs to be replaced.
ENGINE
Aug 15, 2025
Incident date: Aug 14, 2025
RAM has a bad design on MGU's, new ones and old ones are failing, whining, causing engine spudder and no movement at times. Can't purchase one because RAM has them on "Engineering HOLD". Therefore they no they have an issue, not offer a replacement. I have been advised if they become available I... Read more
FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 10, 2025
Incident date: Jun 8, 2025
While driving the vehicle the collision avoidance activated on its own. The brakes automatically applied when I was not near a vehicle in front of me. When over railroad crossing and the system activated. My speed was around 28 to 30 mph. The system slowed me down to 24 mph. This has occurred twice.... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 10, 2025
Incident date: Jun 8, 2025
While driving the vehicle the collision avoidance activated on its own. The brakes automatically applied when I was not near a vehicle in front of me. When over railroad crossing and the system activated. My speed was around 28 to 30 mph. The system slowed me down to 24 mph. This has occurred twice.... Read more
FUEL/PROPULSION SYSTEM
Jun 9, 2025
Incident date: Jun 4, 2025
This was the third time the vehicle ceased with 1/8 tank of gas left. These instances result in the gas light, engine light, and battery light to turn on and do not let the vehicle move into neutral, which has been unsafe as the vehicle shuts down somewhat unexpectedly and has taken place in the mid... Read more
ENGINE
Jun 9, 2025
Incident date: Jun 4, 2025
The contact owns a 2015 Chevrolet Equinox. The contact stated that while starting the vehicle, there was an abnormally loud sound coming from the engine compartment with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine f... Read more
ELECTRICAL SYSTEM
Jun 9, 2025
Incident date: Jun 4, 2025
This was the third time the vehicle ceased with 1/8 tank of gas left. These instances result in the gas light, engine light, and battery light to turn on and do not let the vehicle move into neutral, which has been unsafe as the vehicle shuts down somewhat unexpectedly and has taken place in the mid... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
May 21, 2025
Incident date: May 9, 2025
The components failing are the (ADAS) components. Specific concerns are with adaptive cruise control, automatic emergency braking, front facing detection camera, and blindside detection. The front facing camera will randomly deactivate prompting a message to check for obstructions as a possibly reas... Read more
ENGINE
May 8, 2025
Incident date: May 5, 2025
The contact owns a 2015 Ford F-250. The contact stated while driving 60 MPH, the front end of the vehicle started shaking. No warning light was illuminated. The contact stated that a dealer was contacted. The contact stated that while depressing the brake pedal to come to a complete stop, the shakin... Read more
ELECTRICAL SYSTEM
Mar 18, 2025
Incident date: Feb 16, 2025
I believe my cars computer is being hacked. Some things I’ve noticed are stereo issues the volume goes up and down or the music skips intermittently. Some times the music turns off. The collision symbol prompts on the dash. Acceleration issues. Antilock breaks don’t work, sometimes. Safety featu... Read more
AIR BAGS
Feb 27, 2025
Incident date: Feb 27, 2025
Clock spring broken when my wife turned her steering wheel leaving a parking lot. Airbags no longer work, along with anything electronic within steering wheel.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 20, 2025
Incident date: Feb 20, 2025
I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major prob... Read more
SERVICE BRAKES
Feb 3, 2025
Incident date: Oct 1, 2024
Braking system. Vehicle brakes did not brake and vehicle skidded over gravel and a driveway culvert. Vehicle was considered total loss because the airbag went off. My safety and others' was put at risk. Other questions, answer is UNKNOWN.
Crash
UNKNOWN OR OTHER
Jan 1, 2025
Incident date: Dec 31, 2024
Driver door latch and lock failure at extreme cold temperatures. Failed last year could not exit vehicle at Ford dealership. Ford dealership added grease and problem did not occur again for 11 months. Same problem occurred this December. Door latch stays open and will not latch so door has to be he... Read more
ENGINE
Dec 28, 2024
Incident date: Dec 21, 2024
Subject: Complaint Regarding Delay in DPF TSB Repair for RAM 2500 To Whom It May Concern, I am filing this complaint regarding an extended delay in repairing my 2023 RAM 2500 (VIN: [XXX] ) under Technical Service Bulletin (TSB) 25-005-24 REV. A, which addresses a manufacturing defect in the Diesel... Read more
EXTERIOR LIGHTING
Dec 28, 2024
Incident date: Dec 21, 2024
Inside display dims inappropriately, even in daylight making it impossible to see navigation. Hazard when trying to drive on road. Could cause accident. Needs option to manually brighten/dim. Auto dim feature in this vehicle is terrible.
Carry Handle, Shell, Base
Dec 22, 2024
Incident date: Dec 21, 2024
The Nuna Revv we own is a rotating convertible car seat. When we first installed the car seat, we heard metallic rattling from inside the car seat and base when driving. I went to inspect the car seat and found excessive movement between the car seat and the base. This motion is well over a quarter ... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
Dec 22, 2024
Incident date: Dec 21, 2024
The vehicle continues to have safety features malfunctions with its sensors. The forward facing camera sensor and the Blind Spot Monitoring Sensor continues to malfunctions when driving in clear visibility with light to heavy traffic at random times during a day. These features assist the driver to ... Read more
FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 22, 2024
Incident date: Dec 21, 2024
The vehicle continues to have safety features malfunctions with its sensors. The forward facing camera sensor and the Blind Spot Monitoring Sensor continues to malfunctions when driving in clear visibility with light to heavy traffic at random times during a day. These features assist the driver to ... Read more
SERVICE BRAKES
Nov 26, 2024
Incident date: Nov 26, 2024
I was recently driving on the freeway in the #1 lane when my 2013 F150 began to experience a loss of power. While traveling at 70 mph, I noticed that my transmission had shifted and was stuck in 5th gear. I continued to depress the accelerator with no response. I then felt a sudden jolt from the tra... Read more
ELECTRICAL SYSTEM
Oct 1, 2024
Incident date: Sep 30, 2024
I purchased my vehicle early March from Carmax. They offer a 90 day guarantee on anything that will go wrong with the vehicle full coverage. My daughter was having my grandchild so what a great opportunity but to drive my new vehicle from Chicago to Florida to give it a good run when I arrived I was... Read more
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Sep 24, 2024
Incident date: Sep 22, 2024
The contact owns a 2017 Honda Pilot. The contact stated while depressing the hatchback release button to open the hatchback, the hatchback failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuse box had failed and needed to be replaced. The mechanic con... Read more
SERVICE BRAKES, HYDRAULIC
Sep 24, 2024
Incident date: Jul 11, 2024
The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the ABS, traction control, and several other unknown warning lights were illuminated. The contact took the vehicle to an independent mechanic where a diagnostic test was performed. The contact stated that the b... Read more
STEERING
Sep 22, 2024
Incident date: Sep 17, 2024
Unknown
VISIBILITY/WIPER
Aug 31, 2024
Incident date: Aug 23, 2024
While I'm driving the windshield wipers comes on by itself at times when it is turned off
SUSPENSION
Aug 31, 2024
Incident date: Aug 23, 2024
The defect is a rusted rear subframe with large holes that will break and cause wheels to become detached and lost control of the vehicle. The issue was identified and repaired by an authorized Mercedes dealership. Additionally, an authorized Mercedes mechanic provided video of my vehicle showing a ... Read more
STEERING
Aug 31, 2024
Incident date: Aug 23, 2024
Steering wheel gets sticky after driving over 50mph. There is already a recall on a certain 2017 Honda civic models but it doesn’t cover my car but the steering wheel issue is still there. This is a safety issue.
Showing 50 of 96 complaints.
NHTSA Safety Ratings, 2023 MAZDA CX-50
2023 Mazda CX-50 SUV AWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 15.5% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2023 MAZDA CX-50
335 manufacturer communications from 200 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 74 |
| 060000 ENGINE AND ENGINE COOLING | 31 |
| 350000 EQUIPMENT | 28 |
| 160000 STRUCTURE | 21 |
| 170000 LATCHES/LOCKS/LINKAGES | 16 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 13 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 13 |
| 200000 WHEELS | 11 |
09-001-24c
Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-026-24
Apr 24, 2024
140000 AIR BAGS
A customer may complain of a rattle noise from the right side of the dash. The noise may be coming from the passenger side airbag.
07-003-24
Apr 22, 2024
980000 UNKNOWN OR OTHER
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
07-003-24
Apr 22, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
SA-024-24
Apr 19, 2024
060000 ENGINE AND ENGINE COOLING
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their v
09-024-24
Apr 17, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. To eli
09-024-24
Apr 17, 2024
110000 ELECTRICAL SYSTEM
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. To eli
SA-017-24a
Apr 11, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
SA-007-24a
Apr 2, 2024
260000 FORWARD COLLISION AVOIDANCE
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
SA-007-24a
Apr 2, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
SA-007-24a
Apr 2, 2024
030000 SERVICE BRAKES, HYDRAULIC
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
09-001-24b
Mar 14, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
ONP09
Mar 14, 2024
350000 EQUIPMENT
Launch of Owner Notification Program ONP09 a?? 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided to conduct an Owner Notification Program on certain 2023MY CX-50 vehicles built at the Mazda Toyota M
SA-017-24
Mar 14, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
350000 EQUIPMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03
Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-001-24a
Feb 21, 2024
160000 STRUCTURE
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
SA-001-24a
Feb 21, 2024
134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
SA-009-24a
Feb 21, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-014-24
Feb 16, 2024
200000 WHEELS
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
192000 TIRES:SIDEWALL
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
190000 TIRES
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-013-24
Feb 16, 2024
200000 WHEELS
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
190000 TIRES
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
020000 SUSPENSION
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
09-001-24a
Feb 13, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-24
Feb 8, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-007-24
Feb 5, 2024
030000 SERVICE BRAKES, HYDRAULIC
NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. If any of the following campaigns are open, complete the
SA-006-24
Feb 1, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-006-24
Feb 1, 2024
110000 ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-001-24
Jan 5, 2024
160000 STRUCTURE
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
SA-001-24
Jan 5, 2024
134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
09-001-23a
Dec 18, 2023
350000 EQUIPMENT
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
09-001-23a
Dec 18, 2023
110000 ELECTRICAL SYSTEM
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
09-023-23b
Dec 18, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after sta
09-023-23b
Dec 18, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after sta
01-011-23
Dec 18, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain that the CHECK ENGINE light turns ON after a cold start or at high elevations (higher than 3,000m / 10,000 ft.), then exhibits lack of power from the engine with DTC P061B:00 stored in memory. This is caused by i
09-045-23
Dec 15, 2023
118000 ELECTRICAL SYSTEM:SOFTWARE
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-082-23
Dec 8, 2023
160000 STRUCTURE
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-082-23
Dec 8, 2023
010000 STEERING
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-015-23e
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-015-23e
Dec 7, 2023
353000 EQUIPMENT:ELECTRICAL
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-021-23b
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger symptom troubleshooting
SA-021-23b
Dec 7, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Qi Wireless Charger symptom troubleshooting
SA-080-23
Dec 5, 2023
150000 SEAT BELTS
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom.
SA-025-23a
Dec 5, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-080-23
Dec 5, 2023
220000 SEATS
When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom.
SA-081-23
Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
SA-025-23a
Dec 5, 2023
110000 ELECTRICAL SYSTEM
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-079-23
Dec 1, 2023
130000 VISIBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-079-23
Dec 1, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
09-007-23c
Nov 20, 2023
220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
SA-077-23
Nov 15, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
SA-077-23
Nov 15, 2023
030000 SERVICE BRAKES, HYDRAULIC
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the ve
SA-027-23c
Nov 14, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
980000 UNKNOWN OR OTHER
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
110000 ELECTRICAL SYSTEM
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
09-039-23
Nov 14, 2023
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
01-007-23a
Nov 7, 2023
350000 EQUIPMENT
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-007-23a
Nov 7, 2023
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
SA-070-23
Oct 24, 2023
162900 STRUCTURE:BODY:ROOF AND PILLARS
Some customers may complain that the black felt padding on the A-pillar trim is visible.
SA-069-23
Oct 24, 2023
170000 LATCHES/LOCKS/LINKAGES
At PDI, it may be found that the outer door handle is missing the cover around the key cylinder.
SA-009-23i
Oct 23, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23i
Oct 23, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-067-23
Oct 19, 2023
980000 UNKNOWN OR OTHER
Some customers may complain that a door beltline molding is loose, fell off, or is missing.
SA-067-23
Oct 19, 2023
163200 STRUCTURE:INTERIOR PANELS:DOOR
Some customers may complain that a door beltline molding is loose, fell off, or is missing.
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-059-23
Oct 10, 2023
110000 ELECTRICAL SYSTEM
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO func
SA-059-23
Oct 10, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO func
SA-042-23a
Oct 6, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
09-023-23a
Sep 28, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after sta
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
PF-23-09
Sep 14, 2023
350000 EQUIPMENT
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part wil
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MSP60b
Aug 29, 2023
170000 LATCHES/LOCKS/LINKAGES
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April
MSP60c
Aug 29, 2023
350000 EQUIPMENT
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April
MSP60a
Aug 29, 2023
170000 LATCHES/LOCKS/LINKAGES
MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April
Showing 100 of 335 bulletins.
MAZDA CX-50 - All Years Overview
Complete safety history for the MAZDA CX-50 across all model years (2023, 2025).
5
Total Recalls
213
Total Complaints
0
Investigations
17
Reported Crashes
1
Reported Fires
0
Reported Deaths