SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Defect Description
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may
... experience an electrical short, which can result in an engine compartment fire while parked or driving.Read moreConsequence
An engine compartment fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2
... 024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.Read more1,730,192 vehicles affected
Manufacturer: Kia America, Inc.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Defect Description
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may
... experience an electrical short, which can result in an engine compartment fire while parked or driving.Read moreConsequence
An engine compartment fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2
... 024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.Read more1,730,192 vehicles affected
Manufacturer: Kia America, Inc.
VISIBILITY:WINDSHIELD
Defect Description
Kia Motors America (Kia) is recalling all 2014-2016 Cadenza vehicles. During manufacturing, the front windshield may not have been properly bonded to the vehicle, allowing it to detach.
Consequence
A front windshield that detaches from a vehicle can increase the risk of a crash or injury.
Remedy
Dealers will inspect the front windshield glass. If necessary, the windshield will be removed and reinstalled. Repairs will be performed free of charge. Owner notification letters were mailed May 13, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall i
... s SC232.Read more30,362 vehicles affected
Manufacturer: Kia Motors America
Complaint Statistics
64 total complaints
1 crashes 2 fires 3 injuries
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 13 |
| ELECTRICAL SYSTEM | 13 |
| UNKNOWN OR OTHER | 9 |
| EXTERIOR LIGHTING | 4 |
| SERVICE BRAKES, HYDRAULIC | 3 |
| STEERING | 3 |
| VISIBILITY:WINDSHIELD | 3 |
| STRUCTURE:BODY | 2 |
| SUSPENSION | 2 |
| VISIBILITY | 2 |
Incident date: Mar 25, 2026
Vehicle: 2015 Kia Cadenza Issue: Open HECU Safety Recall — Fire Risk I am the owner of a 2015 Kia Cadenza with an open HECU recall related to a known fire risk. I have been experiencing a burning smell inside the cabin of the vehicle, consistent with the recall defect. Upon contacting Kia Consumer
... Assistance, I was advised not to drive the vehicle due to the fire risk and to have it towed to a dealer. However, after calling multiple Kia dealers in the Pittsburgh, PA area, the earliest available appointment is over one week away. Kia Consumer Assistance called dealers on my behalf and was unable to secure an earlier appointment. They said they could "Look into a potential reimbursement of $55/day for a rental vehicle." but could not confirm a loaner. I am concerned that Kia is not treating this recall with the urgency a fire risk warrants. I WAS NOT PROACTIVELY CONTACTED ABOUT THIS RECALL DESPITE MY VIN BEING AFFECTED. I am now without transportation, my vehicle cannot be safely driven or stored in an enclosed space, and I am waiting over a week for a repair on a vehicle that could combust. I am requesting NHTSA review whether Kia is adequately addressing this recall with appropriate urgency and dealer capacity.Read more
Incident date: Aug 24, 2025
My entire Dash went Black. I could not see speed, gas level, milage. This is an extreme Hazard! I brought the car into "Crown KIA" in Clearwater to run a Diagnostic Check for 0.5 hour at $150 and they could not find the problem. I had no money to pay for additional time! I did research on this and f
... ound that this is a common problem with KIA's no matter what year!! Just because my particular VIN # is not on the recall should not absolve KIA from their duty to provide a safe reliable car!Read more
Incident date: Aug 24, 2025
My entire Dash went Black. I could not see speed, gas level, milage. This is an extreme Hazard! I brought the car into "Crown KIA" in Clearwater to run a Diagnostic Check for 0.5 hour at $150 and they could not find the problem. I had no money to pay for additional time! I did research on this and f
... ound that this is a common problem with KIA's no matter what year!! Just because my particular VIN # is not on the recall should not absolve KIA from their duty to provide a safe reliable car!Read more
Incident date: Aug 24, 2025
My entire Dash went Black. I could not see speed, gas level, milage. This is an extreme Hazard! I brought the car into "Crown KIA" in Clearwater to run a Diagnostic Check for 0.5 hour at $150 and they could not find the problem. I had no money to pay for additional time! I did research on this and f
... ound that this is a common problem with KIA's no matter what year!! Just because my particular VIN # is not on the recall should not absolve KIA from their duty to provide a safe reliable car!Read more
Incident date: May 1, 2024
The bulbs had originally been replaced in 2021 at the dealer. We took the car to the dealer November 26, 2024 having noticed how dim they were around May 2024. The dealer states no problem was found, lights appear to be working normally. These are HID lights. The DS1 bulb color is white, and the
... composite lens color is clear. The dealer has no idea what the problem could be. Called the xenon bulb manufacturer. They believe that with the bulbs only being 4 years old and the light being bright and even white(they're rated 5K) the problem is elsewhere in the electrical system. The dealer made a similar comment about their color when the car was checked. The dealer rechecked the lights 01/26/25, still could not identify a problem, and suggested that we start by replacing the bulbs, then move on from there. These bulbs retail for $400 and headlight assemblies run about $1700 ea. I advised that you cannot see much past the front of the car with the lights on and that either the high beams or fog lights need to be on when conditions dictate the use of the lights. It is nearly impossible to discern road hazards such as potholes or potential problems on the roadside within the headlamps arc.Read more
Incident date: Sep 24, 2024
Engine seized. 3.3L Lambda II GDI. This is the 2nd Hyundai/KIA product that the engine has seized on me. Both with bearing failure. Neither on the list of recalled engines. You need to do a more thorough investigation into Hyundai/KIAs engines. The brands share the same power trains across the
... entire line up for a number of years. This class of engines has been produced for YEARS along with the Theta class of engines that you already forced Hyundai/KIA to recall. This seizure has cost me THOUSANDS and additional THOUSANDS that I am unable to pay. I was forced to do a voluntary surrender of the vehicle due to this repairs! BEFORE completing the suggested maintenance totaling over 5 thousand dollars the service tech should have warned me that the engine wasn't going to last much longer instead of telling me that the repairs were necessary and could be dangerous. The dealer and this company took advantage of me and who knows how many others! NHTSA needs to do something about Hyundai/KIA!Read more
Incident date: Oct 1, 2024
There are thousands of vejicles with a variant of the 3.3L V6 Lambda II GDI Hyundai/KIA class of engines on the road. There are hundreds if not thousands of complaints regarding different variants of this engine throught Hyundai/KIAs line up. All of them with seized engines. There are class actio
... n lawsuits in other countries regarding this engine. They have known since before 2015 that these engines were defective! Just like with the Theta class of engines these engines also have bad engine components. The metal that is used is subpar. These engines need to be recalled. Every owner needs a replacement engine. The little people need justice. Every day someone is affected by a Hyundai/KIA product in a major way. $11,000 dollar engine. Every service completed every repair completed every recall completed thousands of dollars invested into this vehicle only to have it fail me. Now I am stuck like many others with a car that I am forced to surrender to my lender because of the negligence of a huge corporation.Read more
Incident date: Oct 1, 2024
PLEASE OPEN AN INVESTIGATION INTO HYUNDAI/KIA LAMBDA II CLASS OF ENGINES! THEY ARE LEAVING HUNDREDS OF FAMILIES STRANDED! NHTSA NEEDS TO DO BETTER! STAND UP TO KIA MAKE THEM FIX THESE ENGINES! ITS UNFAIR TO THE LITTLE PEOPLE AKA THE CONSUMER! STOP PROTECTING THE GIANT COMPANIES!
Incident date: Aug 27, 2024
At startup I experienced a knock in the engine which seemed to have gone away. I notified the KIA dealership of the issue. The service advisor told me to drive the vehicle in for service. While attempting to drive the vehicle in for service the vehicle TURNED OFF while going 55MPH without any war
... ning at all. KIA diagnosed the vehicle with a failed crank bearing and that it can happen to high mileage vehicles despite imbecile maintenance records. I have read hundreds of complaints regarding the HYUNDAI/KIA 3.3L Lambda II class engines and faliures at various mileage. Prior to this vehicle i owned a 2012 Buick Regal CXL Turbo. When I decided I no longer wanted to invest any money into it it had over 280,000 miles on it. The engine and transmission were still running strong. I believe that the quality of the materials used and the workmanship is below what the standard should be. Also considering all of the problems that this corporation has had with other engines who is to say that these engines are not also defective?Read more
Incident date: Sep 2, 2024
Engine seized without warning while driving at approx 50mph. This occurred within 6,000 miles of a KIA dealership performing a 6,000 dollar maintenance to the vehicle.
Incident date: Nov 23, 2023
I received a letter dated November 14, 2023 from KIA America identifying a defect in my vehicle which relates to motor vehicle safety. The defect in the hydrolic electronic control unit (HECU) may experience an electrical short in the engine compartment which can result in an engine fire while driv
... ing or parked. It is recommended to park outdoors and away from other vehicles. Status checks on the recall were done on 3/10/2024, 4/24/2024 and 5/17/2024 with KIA Customer Care Center at 800-333-4542 which as ot today the recorded message indicates no solution is available yet. I am preparing to take my family on a road trip in July and I am not happy about the suggestion of parking my car outdoors during Nebraska storm season.Read more
Incident date: Nov 14, 2023
I received a recall letter dated [XXX] with NHTSA Recall #: [XXX] for 2015 Kia Cadenza Vin# [XXX] . I contacted Kia's customer care number on or around January 17, 2024 as I had started having more and more electrical problems associated with this recall. My compass direction on my rear view mirr
... or has not worked for well over a year and a half. I cannot lock my car with my key fob going on a year now. If I do lock it with the key fob, my car alarm randomly goes off multiple multiple times. Now my interior lights are not properly going off when you shut the door, and flicker when manually turning them on. The letter clearly states that a fire could happen either while parked or driving. This is my primary means of transportation, but at this point it is going on 5 months since the recall was issued. I definitely have safety concerns at this point, and feel that this has taken far longer than should have. What are the next steps to actively get the ball rolling to get this taken care of so that we don't have to move forward in far more complicated ways? Thank you for your time, and I look forward to hearing from you with an active solution. : ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Nov 14, 2023
I received a recall letter dated [XXX] with NHTSA Recall #: [XXX] for 2015 Kia Cadenza Vin# [XXX] . I contacted Kia's customer care number on or around January 17, 2024 as I had started having more and more electrical problems associated with this recall. My compass direction on my rear view mirr
... or has not worked for well over a year and a half. I cannot lock my car with my key fob going on a year now. If I do lock it with the key fob, my car alarm randomly goes off multiple multiple times. Now my interior lights are not properly going off when you shut the door, and flicker when manually turning them on. The letter clearly states that a fire could happen either while parked or driving. This is my primary means of transportation, but at this point it is going on 5 months since the recall was issued. I definitely have safety concerns at this point, and feel that this has taken far longer than should have. What are the next steps to actively get the ball rolling to get this taken care of so that we don't have to move forward in far more complicated ways? Thank you for your time, and I look forward to hearing from you with an active solution. : ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Nov 14, 2023
I received a recall letter dated [XXX] with NHTSA Recall #: [XXX] for 2015 Kia Cadenza Vin# [XXX] . I contacted Kia's customer care number on or around January 17, 2024 as I had started having more and more electrical problems associated with this recall. My compass direction on my rear view mirr
... or has not worked for well over a year and a half. I cannot lock my car with my key fob going on a year now. If I do lock it with the key fob, my car alarm randomly goes off multiple multiple times. Now my interior lights are not properly going off when you shut the door, and flicker when manually turning them on. The letter clearly states that a fire could happen either while parked or driving. This is my primary means of transportation, but at this point it is going on 5 months since the recall was issued. I definitely have safety concerns at this point, and feel that this has taken far longer than should have. What are the next steps to actively get the ball rolling to get this taken care of so that we don't have to move forward in far more complicated ways? Thank you for your time, and I look forward to hearing from you with an active solution. : ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 13, 2024
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall rep
... air. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated this still does not resolve or fix the problem and does not want her or anybody else vehicle to catch on fire.Read more
Incident date: Oct 1, 2023
Kia has issued a partial recall, NHTSA Recall Number 23V652000, but has still not established a remedy so that dealers can alleviate the problem. The current recommendation is to not park my car in a garage or near other objects. So, it is a potentially dangerous situation and the delay in Kia's f
... inding a remedy is unacceptable. I have contacted two dealers and their hands are tied until they are told what to do.Read more
Incident date: Jan 21, 2024
To date comma manufacturer has failed to address the n h t s a recall number 23 v 652. Received interim recall notice in approximately September October of 2023, to date. There has been no action or contact from manufacturer as to when this vehicle should be brought in for service.
Incident date: Jan 21, 2024
To date comma manufacturer has failed to address the n h t s a recall number 23 v 652. Received interim recall notice in approximately September October of 2023, to date. There has been no action or contact from manufacturer as to when this vehicle should be brought in for service.
Incident date: Oct 21, 2023
Soft engine block issues causing headboats to pull out and head gasket to fail. Slight movement in temperature gauge and check engine light begin to flash. Sometimes sometime later after stopping at light check engine light came on flashing, Turn car off and restart engine., Car would not move, Tu
... rn vehicle off and then back on again. Finally able to get it removed off the highway. Service manager at dealership indicated that this was beginning to be a known issue with this V6 engine and. Occurring with engines over a hundred and fifty thousand miles. This is a documented and known issue with minute of Kia engines. Also consulted with an independent mechanic who acknowledged that this is a known issue with kia engines and recommended, as did the dealer that the engine be replaced.Read more
Incident date: Dec 26, 2023
There’s something drawing the battery AMPS down. This has been an ongoing problem for the last 6 months. Per Kia techs, it was my battery and grounds needed cleaning. Battery changed, techs cleaned all the grounds the problem still exists. I was informed that it was the alternator, new alterna
... tor installed. Problem still remains. A new starter installed, problem still exists.Read more
Incident date: Dec 26, 2023
There’s something drawing the battery AMPS down. This has been an ongoing problem for the last 6 months. Per Kia techs, it was my battery and grounds needed cleaning. Battery changed, techs cleaned all the grounds the problem still exists. I was informed that it was the alternator, new alterna
... tor installed. Problem still remains. A new starter installed, problem still exists.Read more
Incident date: Nov 11, 2023
The same engine in these 2015 - 2016 Kia Cadenzas is the same engine present in the Kia Sorentos which have been being investigated for early failure, My kia cadenza stalled at 63 miles per hour on route 73 in new jersey and ever since I've been terrified of it, the dealer (Burlington Kia of South J
... ersey) told me this is common, and they have stingers and most cars with this same 3.3 engine in for the same failure and it just boggles my mind, I was driving and stalled at 68 while cars are flying by me all because of a known failure? Something that is common and known? I looked up what my diagnosis of my engine was when it was towed into the dealer and my searches lit up with the same problems and the same story from others, I'm just more concerned on how this isn't a recall, if it's known the vehicle can smoke overheat and stall while moving why not warn anyone? If I would of known this I could of done something rather then be put in a situation where I bought a $11,000 car with no warranty as it had only 85k miles, and it blows up in less then a year due to something that is known. The only reason I came to find out about how common this is, is because my mechanic (a secondary shop) told me this is very common with these 3.3 Lambda engines, yet kia still fails to let people know.Read more
Incident date: Nov 11, 2023
The same engine in these 2015 - 2016 Kia Cadenzas is the same engine present in the Kia Sorentos which have been being investigated for early failure, My kia cadenza stalled at 63 miles per hour on route 73 in new jersey and ever since I've been terrified of it, the dealer (Burlington Kia of South J
... ersey) told me this is common, and they have stingers and most cars with this same 3.3 engine in for the same failure and it just boggles my mind, I was driving and stalled at 68 while cars are flying by me all because of a known failure? Something that is common and known? I looked up what my diagnosis of my engine was when it was towed into the dealer and my searches lit up with the same problems and the same story from others, I'm just more concerned on how this isn't a recall, if it's known the vehicle can smoke overheat and stall while moving why not warn anyone? If I would of known this I could of done something rather then be put in a situation where I bought a $11,000 car with no warranty as it had only 85k miles, and it blows up in less then a year due to something that is known. The only reason I came to find out about how common this is, is because my mechanic (a secondary shop) told me this is very common with these 3.3 Lambda engines, yet kia still fails to let people know.Read more
Incident date: Nov 11, 2023
The same engine in these 2015 - 2016 Kia Cadenzas is the same engine present in the Kia Sorentos which have been being investigated for early failure, My kia cadenza stalled at 63 miles per hour on route 73 in new jersey and ever since I've been terrified of it, the dealer (Burlington Kia of South J
... ersey) told me this is common, and they have stingers and most cars with this same 3.3 engine in for the same failure and it just boggles my mind, I was driving and stalled at 68 while cars are flying by me all because of a known failure? Something that is common and known? I looked up what my diagnosis of my engine was when it was towed into the dealer and my searches lit up with the same problems and the same story from others, I'm just more concerned on how this isn't a recall, if it's known the vehicle can smoke overheat and stall while moving why not warn anyone? If I would of known this I could of done something rather then be put in a situation where I bought a $11,000 car with no warranty as it had only 85k miles, and it blows up in less then a year due to something that is known. The only reason I came to find out about how common this is, is because my mechanic (a secondary shop) told me this is very common with these 3.3 Lambda engines, yet kia still fails to let people know.Read more
Incident date: Dec 18, 2023
UNKNOWN, for the past few weeks I have been driving my car and smelling what I believe is something burning. Once I received the letter stating the safety recall, I spoke with Kia customer service and they are not helpful on time frame of when it will be fixed. This is my only car and the fact that
... I was told by the representative that it would be up to me to find my own means of getting to work, or if I drove the car, it would be on me, without giving any help or refund for needing to rent/lease a car. I feel that for a recall of this matter, Kia should be responsible in renting cars to people that are driving their vehicles, as for my case, I either risk driving a car that could start a compartment fire and seriously injure myself/my family/ or others driving/walking near my car. Something needs to be done, and as the representative stated, they do not have a timeframe for a remedy to fix this issueRead more
Incident date: Dec 1, 2023
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the heat was activated, and the contact became a
... ware that the temperature gauge was inoperable. The contact stated there was no heat blowing out of the vents and the radio volume on the steering wheel was also inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,925.Read more
Incident date: Dec 1, 2023
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the heat was activated, and the contact became a
... ware that the temperature gauge was inoperable. The contact stated there was no heat blowing out of the vents and the radio volume on the steering wheel was also inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,925.Read more
Incident date: Nov 24, 2023
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The co
... ntact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.Read more
Incident date: May 6, 2022
On 5/2023, my ‘15 Kia Cadenza broke down due to the front right coil spring breaking. I was driving 25mph on a flat surface. After it broke, there was continual clicking to the right side of the vehicle, a loud airplane-like noise, and the sound of metal grinding. Nobody was hurt, more scared. No
... messages appeared on the dashboard. The coil spring breaking caused a domino effect of other damages to the vehicle’s right side: strut, insulator, speed sensor, and tire. It made steering difficult and the vehicle undrivable. The vehicle had to be towed to the nearest mechanic. The mechanic explained what was replaced to the right should be performed to the left at the same time (excluding left tire). The total amount to complete the work was $1,681.98. I received the KIA Recall Service Campaign to the front coil springs on 10/23, (5 months after). On 11/8, the KIA replaced a hood switch (unrelated to this claim for reimbursement) and to look over the coil spring work not performed by them. (See the dealer invoice). A reimbursement request was sent 11/12. On 12/8/22, KIA expressed that my claim “has been reviewed and we are happy to inform you that we are working on processing your total reimbursement” (see email attachment). On 2/1/23, a check arrived in the mail for $746.75 - not the “total” amount I submitted for. Their communication is misleading! Kia states, “this does not include other parts of the front suspension that might require replacement due to normal usage or wear and tear.” I beg to differ because the breakage of other parts of the front suspension was not due to "normal usage or wear and tear," it was caused by the domino effect which originated from the coil spring breaking. The mechanic had to get the parts directly from KIA. The mechanic tried to get the parts from third party companies, but no one was selling them anymore. To me this means there is a known issue. I am still seeking reimbursement for the remaining money: $935.23.Read more
Incident date: May 6, 2022
On 5/2023, my ‘15 Kia Cadenza broke down due to the front right coil spring breaking. I was driving 25mph on a flat surface. After it broke, there was continual clicking to the right side of the vehicle, a loud airplane-like noise, and the sound of metal grinding. Nobody was hurt, more scared. No
... messages appeared on the dashboard. The coil spring breaking caused a domino effect of other damages to the vehicle’s right side: strut, insulator, speed sensor, and tire. It made steering difficult and the vehicle undrivable. The vehicle had to be towed to the nearest mechanic. The mechanic explained what was replaced to the right should be performed to the left at the same time (excluding left tire). The total amount to complete the work was $1,681.98. I received the KIA Recall Service Campaign to the front coil springs on 10/23, (5 months after). On 11/8, the KIA replaced a hood switch (unrelated to this claim for reimbursement) and to look over the coil spring work not performed by them. (See the dealer invoice). A reimbursement request was sent 11/12. On 12/8/22, KIA expressed that my claim “has been reviewed and we are happy to inform you that we are working on processing your total reimbursement” (see email attachment). On 2/1/23, a check arrived in the mail for $746.75 - not the “total” amount I submitted for. Their communication is misleading! Kia states, “this does not include other parts of the front suspension that might require replacement due to normal usage or wear and tear.” I beg to differ because the breakage of other parts of the front suspension was not due to "normal usage or wear and tear," it was caused by the domino effect which originated from the coil spring breaking. The mechanic had to get the parts directly from KIA. The mechanic tried to get the parts from third party companies, but no one was selling them anymore. To me this means there is a known issue. I am still seeking reimbursement for the remaining money: $935.23.Read more
Incident date: May 6, 2022
On 5/2023, my ‘15 Kia Cadenza broke down due to the front right coil spring breaking. I was driving 25mph on a flat surface. After it broke, there was continual clicking to the right side of the vehicle, a loud airplane-like noise, and the sound of metal grinding. Nobody was hurt, more scared. No
... messages appeared on the dashboard. The coil spring breaking caused a domino effect of other damages to the vehicle’s right side: strut, insulator, speed sensor, and tire. It made steering difficult and the vehicle undrivable. The vehicle had to be towed to the nearest mechanic. The mechanic explained what was replaced to the right should be performed to the left at the same time (excluding left tire). The total amount to complete the work was $1,681.98. I received the KIA Recall Service Campaign to the front coil springs on 10/23, (5 months after). On 11/8, the KIA replaced a hood switch (unrelated to this claim for reimbursement) and to look over the coil spring work not performed by them. (See the dealer invoice). A reimbursement request was sent 11/12. On 12/8/22, KIA expressed that my claim “has been reviewed and we are happy to inform you that we are working on processing your total reimbursement” (see email attachment). On 2/1/23, a check arrived in the mail for $746.75 - not the “total” amount I submitted for. Their communication is misleading! Kia states, “this does not include other parts of the front suspension that might require replacement due to normal usage or wear and tear.” I beg to differ because the breakage of other parts of the front suspension was not due to "normal usage or wear and tear," it was caused by the domino effect which originated from the coil spring breaking. The mechanic had to get the parts directly from KIA. The mechanic tried to get the parts from third party companies, but no one was selling them anymore. To me this means there is a known issue. I am still seeking reimbursement for the remaining money: $935.23.Read more
Incident date: Jul 10, 2022
This pertains to recall SC232. I have an open case on the car with Kia #15366890. The car was in for service in July 2022 when I was advised of the recall and the parts were ordered. I repeatedly check with the dealer regarding the status of the part and am told that it is on order. In December
... I was told there were three windshields coming into the dealer by the end of the month and the car would be serviced in January. According to the dealer, none showed up. As of today, May 22, 2023, the dealer advised the part is now on "international" back order. I advised the dealer that the windshield now leaks on both the driver's and passenger's sides. When calling Kia all I get is I am part of their Premium Care Department and they are checking into the part status. No timely follow-up from them either. The last time I spoke to them was about four weeks back when they called me about a month after I spoke to someone in their recall department. Everyone is nice, polite, and full of empty follow-up promises. It seems ludicrous that we are 10 months in and still waiting on a safety-related part to come in. Kia needs to be prodded to either produce the glass and deliver it or authorize the dealers to sublet that part to a quality third party. Maybe if a hefty fine was dangled in front of them something would happen.Read more
Incident date: Apr 15, 2023
After hearing a ticking sound in my engine, I had it diagnosed by a Kia service department. They said bad lifters and cam shafts had been installed at the factory, and that sometime soon my engine was going to fail and they could say if it would seize or blow up or what, or how this would play out i
... f this happened when I was driving. My car only has 76k miles, and the ticking sound is fairly quiet. Kia refuses to take the safe route and replace my engine. I do not feel safe driving this car.Read more
Incident date: Mar 1, 2023
Kept up on all regular maintenance and needs a new Engine.
Incident date: Jan 7, 2023
The vehicle steering wheel became hard to turn while driving. This could have caused serious accident and injury. The car also died on me while driving and impossible to turn the steering wheel while the vehicle is in motion. I then noticed a flashing light. This happened all at the same time an
... d without notice. This could have been a major accident and I believe a serious defect as I saw too many KIA and Hyundai vehicles with the same complaints. Can this please be looked into? The vehicle next day refused to start. I paid $209.00 to get a new battery and then drove for about 1 hour, the same problem. The vehicle steering wheel locked up while I’m driving and almost didn’t turn while I going around a deep bend. Now it refused to turn on.Read more
Incident date: Jan 7, 2023
The vehicle steering wheel became hard to turn while driving. This could have caused serious accident and injury. The car also died on me while driving and impossible to turn the steering wheel while the vehicle is in motion. I then noticed a flashing light. This happened all at the same time an
... d without notice. This could have been a major accident and I believe a serious defect as I saw too many KIA and Hyundai vehicles with the same complaints. Can this please be looked into? The vehicle next day refused to start. I paid $209.00 to get a new battery and then drove for about 1 hour, the same problem. The vehicle steering wheel locked up while I’m driving and almost didn’t turn while I going around a deep bend. Now it refused to turn on.Read more
Incident date: Jan 7, 2023
I was driving down the road going 70mph and then another vehicle swerved and struck my vehicle causing us to hit barrier and rollover 4-6 times. None of the airbags went off and me and 2 other passengers sustained injuries
Crash
3 injured
Incident date: Jun 5, 2022
While driving on the freeway my rearview mirror suddenly came down causing a Crack across the windshield. "Recall on windshield"So I looked up recalls seen there is one for a loosening windshield. I took it to the dealership he said that couldn't happen and there is no way he can take windshield off
... to find out due to it being cracked. It's obviously the reason why. I can feel cold air when driving on freeway driverside top of windshield now that it's cold out. I was sent on my way. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: May 25, 2022
I received recall notice dated 5/13/22 (NHTSA Recall #: 22V158). I have taken to KIA dealership multiple times as the recall was for front windshield glass which needs to be removed & reattached with sufficient primer. It leaks every time it rains causing the leather on dashboard to swell up with wa
... ter and going down into the entertainment system which no longer works. Ed Voyles KIA service dept. determined there was no leak and marked my Recall as Repaired! It still leaks, not fixed. I called the Consumer Assistance Center for KIA America who gave me Case # [XXX] but I've never spoken with anyone in the Consumer Affairs Dept. I have been put on hold for 2 hrs., 1.5 hrs & today, 1.4 hrs., each time being disconnected. I tried taking to another dealer but was told my file was marked Repair Complete with date of 9/13/22. It is not fixed and I have no help from KIA. Please help me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Jul 15, 2022
The windshield on my car is loose and leaky - water leaks in during rain and wind noise at moderate speeds. I can push from the inside and separate the windshield from the vehicle with minimal effort. There is NHTSA Recall 22V158 for Kia windshield separation on 2014-2016 Cadenzas. I took the veh
... icle to 2 different Kia service centers and called Kia Consumer Assistance Center, and I still cannot get them to fix this issue. This is a family car and my young children travel in it and it is not safe. please help.Read more
Incident date: Jul 15, 2022
The windshield on my car is loose and leaky - water leaks in during rain and wind noise at moderate speeds. I can push from the inside and separate the windshield from the vehicle with minimal effort. There is NHTSA Recall 22V158 for Kia windshield separation on 2014-2016 Cadenzas. I took the veh
... icle to 2 different Kia service centers and called Kia Consumer Assistance Center, and I still cannot get them to fix this issue. This is a family car and my young children travel in it and it is not safe. please help.Read more
Incident date: Apr 16, 2019
4/2019 at 34,038 miles front drivers side spring broke while backing out of driveway. It was towed to dealer and repaired. A day or two later after driving from NY to NC the passenger side spring broke. Again car was towed to dealer. Parts were back ordered and car was in shop for approximately 2+
... months before it was finally repaired. Was told it was faulty materials. Was fixed under warranty. This is a known issue in Cadenza forums online. One of many.Read more
Incident date: Jun 17, 2022
Faulty back up camera. This is the second time in 4 years it needs replacing. The screen is black but occasionally the lines will be there. I had it replaced at dealer the first time. And while at dealer for the recall of windshield they told me it would be over $800 to replace camera again. I did
... not have it replacedRead more
Incident date: May 27, 2022
The contact owns a 2015 Kia Cadenza. The contact stated while driving approximately 45 MPH, the vehicle drove over a small bump in the roadway and the windshield popped out. The contact pulled over safely and set the windshield back into place. The vehicle was taken to the local dealer. The contact
... researched online and became aware that the VIN was included in NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.Read more
Incident date: Jan 21, 2021
The contact owns a 2015 Kia Cadenza. The contact stated that upon cleaning the interior side of the windshield, she noticed that the windshield was unsteady. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was notified of the failure an
... d informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V158000 (Visibility) as the VIN was not included. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 130,000.Read more
Incident date: Mar 15, 2022
The contact owns a 2015 Kia Cadenza. The contact stated that while at a stoplight, he became aware that the windshield was not properly secured. The contact had not taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact
... referenced NHTSA Campaign Number: 22V158000 (Visibility) as a possible solution to the failure. The failure mileage was 52,304.Read more
Incident date: Feb 10, 2018
Major concern for the safety of my passengers, myself, and anyone around my vehicle if a frontal crash was to happen. This is due to the lack of seal/adhesive holding the windshield to the vehicle. Started as small puddling on the floormats in the front and has since progressed. While attempting to
... clean the inside of my windshield I noticed movement to find there is absolutely nothing holding the windshield to the body of the vehicle aside from the weight itself. My concern is; if an accident was to occur, there would be no way to know where my passengers (if they were to slip out from the seatbelts) or myself would go. The same goes for the windshield and the potential unknown damage or death it is capable of causing. Talked to the dealer on the phone and was told its not a common issue and surprised this site has only one complaint because if you can check any of the cadenza forums online you'll quickly see that probably most if not all of these cars will or have already had this issue. Which is very alarming due to the very low numbers per year (less than 10k) that were available to the US market. So since I purchased my car used; the great warranty they pride themselves on was no longer in affect since it gets shortened to a term of the amount of years and mileage the average person takes to pay a vehicle off and once it's no longer titled to the original owner the warranty is pretty much expired and kia is no longer responsible.Read more
Incident date: Aug 1, 2021
The contact owns a 2015 Kia Cadenza. The contact stated that the front windshield was loose and could be pushed out. The vehicle was taken to the local dealer but, vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure m
... ileage was approximately 51,000.Read more
Incident date: Apr 13, 2021
2015 Kia Cadenza. Consumer writes in regard to illuminated ABS and ESC warning lights and broken coil springs. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
Incident date: Nov 8, 2019
MY KIA K900 WOULD NOT START WITH LESS THAN 2 YEARS ON THE BATTERY, I WAS TOLD IT'S NORMAL WEAR AND TEAR SO I PAID NEARLY $700 TO REPLACE IT. I HAVE A HAD A HOST OF ELECTRICAL ISSUES OVER THE YEARS AND MOST RECENTLY, MY CARD WOULD NOT TURN OFF. I WAS TOLD BY THE DEALER HA I ALSO NEEDED A NEW BATTER
... Y WITH IT BEING LESS THAN 2 YEARS REPLACED. THEY HAVE HAD MY CAR FOR OVER 2 WEEKS, THEY REFUSE TO RETURN MY CALL.Read more
Showing 50 of 64 complaints.