2020 KEYSTONE FUZION

5 recalls — 2 complaints — 33 TSBs

EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER

Defect Description

Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.

Consequence

A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.

9,678 vehicles affected

Manufacturer: Keystone RV Company

ELECTRICAL SYSTEM:WIRING

Defect Description

Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the t... Read more

Consequence

A generator that is able to energize the shore power connection may increase the risk of injury.

Remedy

Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-382. ... Read more

594 vehicles affected

Manufacturer: Keystone RV Company

EQUIPMENT:ELECTRICAL

Defect Description

Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.

Consequence

If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.

Remedy

Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.

8,313 vehicles affected

Manufacturer: Keystone RV Company

VISIBILITY:GLASS, SIDE/REAR

Defect Description

Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.

Consequence

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

Remedy

Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.

428 vehicles affected

Manufacturer: Keystone RV Company

ELECTRICAL SYSTEM:WIRING

Defect Description

Keystone RV Company (Keystone) is recalling certain 2018-2020 Fuzion 429 recreational trailers. The wiring harness to the power center may have been pinched between the floor framing and chassis beam, potentially damaging the wiring harness.

Consequence

The damaged wiring harness may short circuit, increasing the risk of a fire.

Remedy

Keystone will notify owners, and dealers will inspect and repair the wiring as needed, free of charge. The recall began on July 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-351.

252 vehicles affected

Manufacturer: Keystone RV Company

Complaint Statistics

2 total complaints 1 crashes

Top Reported Components

Component	Complaints
SUSPENSION	1
VEHICLE SPEED CONTROL	1

Incident date: Apr 16, 2023

I pulled up into my grandma's driveway, put the car in park. The car continued moving forward and when I depressed the brake pedal, the car accelerated for some unknown reason. So I put both feet on the brake and it still continued to accelerate. My car crashed into my grandparents garage door, then... Read more

Crash

Incident date: Jul 20, 2020

Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After ei... Read more

Technical Service Bulletins — 2020 KEYSTONE FUZION

33 manufacturer communications from 12 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	11
350000 EQUIPMENT	10
134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY	5
356000 EQUIPMENT ADAPTIVE/MOBILITY	2
130000 VISIBILITY	1
211000 TRAILER HITCHES:FIFTH WHEEL ASSEMBLY	1
162900 STRUCTURE:BODY:ROOF AND PILLARS	1
980000 UNKNOWN OR OTHER	1

160000 STRUCTURE

Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is need

160000 STRUCTURE

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

160000 STRUCTURE

Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this

160000 STRUCTURE

2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this

162900 STRUCTURE:BODY:ROOF AND PILLARS

It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before Oct

160000 STRUCTURE

350000 EQUIPMENT

Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recr

356000 EQUIPMENT ADAPTIVE/MOBILITY

This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations th

350000 EQUIPMENT

160000 STRUCTURE

This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreatio

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

211000 TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

350000 EQUIPMENT

It has been determined that certain Fuzion and Impact units may have issues with Equalizer leveling legs. The Equalizer leveling legs may have a hydraulic tube size that is inconsistent and may cause the leg to bind or leak. The remedy is t

350000 EQUIPMENT

This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.

350000 EQUIPMENT

This is the repair instructions, dealer letter, and owner letter for advisory 20-375. It has been determined certain Kinro frameless windows were manufactured with a poor adhesive bond between the glass and aluminum frame, and attachments o

130000 VISIBILITY

350000 EQUIPMENT

This is an email to dealers for advisory 19-353, campaign closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonat

350000 EQUIPMENT

This is the revised repair instructions for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to iden

350000 EQUIPMENT

This is the owner letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replac

350000 EQUIPMENT

This is the dealer letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and repla

160000 STRUCTURE

This is the revised repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skyl