Complaint Statistics
30 total complaints
6 crashes 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 7 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 4 |
| AIR BAGS | 3 |
| ENGINE | 2 |
| SERVICE BRAKES | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| STRUCTURE:BODY | 1 |
| SUSPENSION | 1 |
| WHEELS | 1 |
Incident date: Mar 4, 2026
The contact owned a 2025 Jeep Compass. The contact stated that while driving at 70 MPH on the expressway, the traffic came to a stop due to a stalled vehicle in the fast lane. The contact slammed on the brakes to avoid rear-ending the vehicle in front. When the vehicle behind the contact's vehicle c
... ould not stop on time and rear-ended the contact's vehicle, from the impact, the contact's vehicle was pushed into the vehicle in front, where it came to a stop. The driver-side and passenger-side air bags did not deploy. A police report was filed. The vehicle was towed to a towing yard, and afterwards, the insurance company towed the vehicle to one of their locations to inspect it and deemed it a total loss. The day after the accident, the contact went to the hospital, where the doctor diagnosed that the contact had sustained four bulging discs due to the accident. The contact was prescribed medication: steroids, anti-inflammatories, and muscle relaxers, and the contact was scheduled for physical therapy. The manufacturer was not made aware of the failure. The failure mileage was 27,218.Read more
Crash
1 injured
Incident date: Mar 10, 2026
We were driving on the highway when the car simply stopped worked. The steering wheel became hard and the gas stopped working while in the middle of the highway. Now the cars is driving but all of the safety lights are on and the safety features are not working. Last week the oil was changed and th
... ey reviewed the car and everything was ok, now I need to keep going with my roadtrip in a car I don’t feel safe in, until we can get to a dealership. It’s a car that has 8840 miles on it, less than 6 monte and was taken in to repair the park break 3 times.Read more
Incident date: Mar 10, 2026
We were driving on the highway when the car simply stopped worked. The steering wheel became hard and the gas stopped working while in the middle of the highway. Now the cars is driving but all of the safety lights are on and the safety features are not working. Last week the oil was changed and th
... ey reviewed the car and everything was ok, now I need to keep going with my roadtrip in a car I don’t feel safe in, until we can get to a dealership. It’s a car that has 8840 miles on it, less than 6 monte and was taken in to repair the park break 3 times.Read more
Incident date: Mar 10, 2026
We were driving on the highway when the car simply stopped worked. The steering wheel became hard and the gas stopped working while in the middle of the highway. Now the cars is driving but all of the safety lights are on and the safety features are not working. Last week the oil was changed and th
... ey reviewed the car and everything was ok, now I need to keep going with my roadtrip in a car I don’t feel safe in, until we can get to a dealership. It’s a car that has 8840 miles on it, less than 6 monte and was taken in to repair the park break 3 times.Read more
Incident date: Dec 16, 2025
12/16/25 I almost was hit by a Mac truck the car kept saying my blind spot was temporarily unavailable and also states auto high beam unavailable service required, in which my screen went black, and the car completely turned off. I took the car into have services on 12/19/25. My car was kept for a w
... eek and the service department stated they were unable to created it. My car kept having the service lights come on every day that I drove it. On 12/31/2025, I brought the car in again with a picture of the incident that kept occurring several times on 12/30/25. The service department is stating that they were unable to duplicate the issue, and I picked up my car on 01/09/26. My car continued to have the same problem when I almost home. On 1/11/26, the error message for the blind spot and high beam errors came on 13 times when I was out and about. It seems to happen when making turns, going over small bumps, switching lanes, going around curved ramps, and when picking up speed. I need an email from the corporation to send the video clip to that happened on 01/11/26.Read more
Incident date: Dec 16, 2025
12/16/25 I almost was hit by a Mac truck the car kept saying my blind spot was temporarily unavailable and also states auto high beam unavailable service required, in which my screen went black, and the car completely turned off. I took the car into have services on 12/19/25. My car was kept for a w
... eek and the service department stated they were unable to created it. My car kept having the service lights come on every day that I drove it. On 12/31/2025, I brought the car in again with a picture of the incident that kept occurring several times on 12/30/25. The service department is stating that they were unable to duplicate the issue, and I picked up my car on 01/09/26. My car continued to have the same problem when I almost home. On 1/11/26, the error message for the blind spot and high beam errors came on 13 times when I was out and about. It seems to happen when making turns, going over small bumps, switching lanes, going around curved ramps, and when picking up speed. I need an email from the corporation to send the video clip to that happened on 01/11/26.Read more
Incident date: Dec 16, 2025
12/16/25 I almost was hit by a Mac truck the car kept saying my blind spot was temporarily unavailable and also states auto high beam unavailable service required, in which my screen went black, and the car completely turned off. I took the car into have services on 12/19/25. My car was kept for a w
... eek and the service department stated they were unable to created it. My car kept having the service lights come on every day that I drove it. On 12/31/2025, I brought the car in again with a picture of the incident that kept occurring several times on 12/30/25. The service department is stating that they were unable to duplicate the issue, and I picked up my car on 01/09/26. My car continued to have the same problem when I almost home. On 1/11/26, the error message for the blind spot and high beam errors came on 13 times when I was out and about. It seems to happen when making turns, going over small bumps, switching lanes, going around curved ramps, and when picking up speed. I need an email from the corporation to send the video clip to that happened on 01/11/26.Read more
Incident date: Jun 10, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off
... . Each time the reset works for a few miles but does not solve the problem. The indicator is on again for a 4th time! I have only owned this car for 9 months! This is a major braking problem and needs to be addressed as I feel the company cares little for this safety issue.Read more
Incident date: Jun 10, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off
... . Each time the reset works for a few miles but does not solve the problem. The indicator is on again for a 4th time! I have only owned this car for 9 months! This is a major braking problem and needs to be addressed as I feel the company cares little for this safety issue.Read more
Incident date: Jun 10, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off
... . Each time the reset works for a few miles but does not solve the problem. The indicator is on again for a 4th time! I have only owned this car for 9 months! This is a major braking problem and needs to be addressed as I feel the company cares little for this safety issue.Read more
Incident date: Dec 8, 2025
On 6 occasions in varying driving conditions “Service AEB System Immediately” message and warning lights has appeared on instrument cluster. When this occurs all safety features are also disengaged. Furthermore, on a different occasion the vehicle was parked for 4 hours and after starting the ve
... hicle I received a “Power Steering Overheat” message and warning light on the instrument cluster. Due to this the steering also became stiff. Finally, on 4 occasions now a “Parking Light Out” message has appeared on the instrument cluster. When exiting the vehicle it is observed that the DRL in the passenger headlight will frequently turn off during operation and just go black. Then after restarting the vehicle will come back on. This vehicle has already been in service twice (and is going in a 3rd time this week) for these issues and have shown no signs of resolution. I am seriously wanting to lemon law this vehicle at this point as it does not feel safe to operate with the many electrical faults.Read more
Incident date: Dec 8, 2025
On 6 occasions in varying driving conditions “Service AEB System Immediately” message and warning lights has appeared on instrument cluster. When this occurs all safety features are also disengaged. Furthermore, on a different occasion the vehicle was parked for 4 hours and after starting the ve
... hicle I received a “Power Steering Overheat” message and warning light on the instrument cluster. Due to this the steering also became stiff. Finally, on 4 occasions now a “Parking Light Out” message has appeared on the instrument cluster. When exiting the vehicle it is observed that the DRL in the passenger headlight will frequently turn off during operation and just go black. Then after restarting the vehicle will come back on. This vehicle has already been in service twice (and is going in a 3rd time this week) for these issues and have shown no signs of resolution. I am seriously wanting to lemon law this vehicle at this point as it does not feel safe to operate with the many electrical faults.Read more
Incident date: Dec 8, 2025
On 6 occasions in varying driving conditions “Service AEB System Immediately” message and warning lights has appeared on instrument cluster. When this occurs all safety features are also disengaged. Furthermore, on a different occasion the vehicle was parked for 4 hours and after starting the ve
... hicle I received a “Power Steering Overheat” message and warning light on the instrument cluster. Due to this the steering also became stiff. Finally, on 4 occasions now a “Parking Light Out” message has appeared on the instrument cluster. When exiting the vehicle it is observed that the DRL in the passenger headlight will frequently turn off during operation and just go black. Then after restarting the vehicle will come back on. This vehicle has already been in service twice (and is going in a 3rd time this week) for these issues and have shown no signs of resolution. I am seriously wanting to lemon law this vehicle at this point as it does not feel safe to operate with the many electrical faults.Read more
Incident date: Sep 13, 2025
I purchased a brand new 2025 Jeep Compass Latitude, and shortly after, I started getting repeated error messages for several safety features, lane departure unavailable, blind spot monitoring unavailable, auto high beam unavailable, and automatic emergency braking unavailable. These warnings appear
... randomly: sometimes as soon as I start driving, other times 5–10 minutes later, or even after 30 minutes to an hour of driving. There’s no consistent pattern, and when they activate, all the affected systems stop functioning until I restart the vehicle. I’ve taken the vehicle to the dealership three times for this issue. The first time, I was told there was nothing they could do because no active code showed at that moment. The second time, they said they couldn’t look at it because they had no loaner available. The third time, I left it for nearly two weeks. They said they test-drove it, the error never came on, and that Jeep engineers have acknowledged this is a known issue with some Jeep and Dodge models. I was told there may eventually be a recall or software update, possibly within a year, but no fix is available right now. I don’t feel safe driving a new vehicle with unreliable safety features that turn off unexpectedly and can’t be repaired. I rely on these systems for highway and night driving, and it’s unsettling that the dealer and manufacturer both admit to an issue but expect me to continue driving and just wait for a future update.Read more
Incident date: Sep 13, 2025
I purchased a brand new 2025 Jeep Compass Latitude, and shortly after, I started getting repeated error messages for several safety features, lane departure unavailable, blind spot monitoring unavailable, auto high beam unavailable, and automatic emergency braking unavailable. These warnings appear
... randomly: sometimes as soon as I start driving, other times 5–10 minutes later, or even after 30 minutes to an hour of driving. There’s no consistent pattern, and when they activate, all the affected systems stop functioning until I restart the vehicle. I’ve taken the vehicle to the dealership three times for this issue. The first time, I was told there was nothing they could do because no active code showed at that moment. The second time, they said they couldn’t look at it because they had no loaner available. The third time, I left it for nearly two weeks. They said they test-drove it, the error never came on, and that Jeep engineers have acknowledged this is a known issue with some Jeep and Dodge models. I was told there may eventually be a recall or software update, possibly within a year, but no fix is available right now. I don’t feel safe driving a new vehicle with unreliable safety features that turn off unexpectedly and can’t be repaired. I rely on these systems for highway and night driving, and it’s unsettling that the dealer and manufacturer both admit to an issue but expect me to continue driving and just wait for a future update.Read more
Incident date: Sep 13, 2025
I purchased a brand new 2025 Jeep Compass Latitude, and shortly after, I started getting repeated error messages for several safety features, lane departure unavailable, blind spot monitoring unavailable, auto high beam unavailable, and automatic emergency braking unavailable. These warnings appear
... randomly: sometimes as soon as I start driving, other times 5–10 minutes later, or even after 30 minutes to an hour of driving. There’s no consistent pattern, and when they activate, all the affected systems stop functioning until I restart the vehicle. I’ve taken the vehicle to the dealership three times for this issue. The first time, I was told there was nothing they could do because no active code showed at that moment. The second time, they said they couldn’t look at it because they had no loaner available. The third time, I left it for nearly two weeks. They said they test-drove it, the error never came on, and that Jeep engineers have acknowledged this is a known issue with some Jeep and Dodge models. I was told there may eventually be a recall or software update, possibly within a year, but no fix is available right now. I don’t feel safe driving a new vehicle with unreliable safety features that turn off unexpectedly and can’t be repaired. I rely on these systems for highway and night driving, and it’s unsettling that the dealer and manufacturer both admit to an issue but expect me to continue driving and just wait for a future update.Read more
Incident date: Nov 14, 2024
I have this 2025 jeep compass and while driving in highway I’m getting the Auto emergency brake is unavailable notification in my cluster window and i’m unable to turn it on. Tried to service multiple times but no fix has been found. I have all the documents handy with the video showing the issu
... e duplicated and still no response from The manufacturer and dealership. It’s a serious safety hazard for me and my family to drive this vehicle in highway. Now the dealership is refusing to provide anymore repairs on this vehicle for this issue and still it remain unfixed. Need help to fix this issue or investigate on this issue.Read more
Incident date: Nov 14, 2024
I have this 2025 jeep compass and while driving in highway I’m getting the Auto emergency brake is unavailable notification in my cluster window and i’m unable to turn it on. Tried to service multiple times but no fix has been found. I have all the documents handy with the video showing the issu
... e duplicated and still no response from The manufacturer and dealership. It’s a serious safety hazard for me and my family to drive this vehicle in highway. Now the dealership is refusing to provide anymore repairs on this vehicle for this issue and still it remain unfixed. Need help to fix this issue or investigate on this issue.Read more
Incident date: Aug 2, 2025
The contact owns a 2025 Jeep Compass. The contact stated that while her son was driving approximately 40 MPH, the vehicle started losing motive power. The contact stated that her son observed that the check engine and the Forward Collision Avoidance warning lights were illuminated. The contact state
... d that her son stopped and turned it off and restarted the vehicle, but after shifting to drive(D) and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact called for a tow truck, and the vehicle was towed to a local dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated the vehicle lost power again, with the check engine and Forward Collision Avoidance warning lights illuminated, with several other unknown warning lights. The vehicle was towed back to the same dealer who advised the contact that a software update had been performed, but had not informed the contact what software had been updated. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the same dealer to be diagnosed. The dealer informed the contact that there was an electrical spike or surge intermittently coming from the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 2,300.Read more
Incident date: Aug 2, 2025
The contact owns a 2025 Jeep Compass. The contact stated that while her son was driving approximately 40 MPH, the vehicle started losing motive power. The contact stated that her son observed that the check engine and the Forward Collision Avoidance warning lights were illuminated. The contact state
... d that her son stopped and turned it off and restarted the vehicle, but after shifting to drive(D) and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact called for a tow truck, and the vehicle was towed to a local dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated the vehicle lost power again, with the check engine and Forward Collision Avoidance warning lights illuminated, with several other unknown warning lights. The vehicle was towed back to the same dealer who advised the contact that a software update had been performed, but had not informed the contact what software had been updated. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the same dealer to be diagnosed. The dealer informed the contact that there was an electrical spike or surge intermittently coming from the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 2,300.Read more
Incident date: Aug 11, 2025
Accident On [XXX] at [XXX], I headed out of the Timberlane Estates neighborhood to go to volunteer at the NWR in Crystal River and was behind 3 other cars going out of the same neighborhood. As I started to turn from [XXX] (25 mph) to [XXX] (decelerating to about 10), I had to fight the steering w
... heel trying to straighten it out but instead the car continued left and hit a car at the stop sign. This shook me up quit a bit. When I got out, the driver of the hit car and I traded information. We both have State Farm Insurance. Called State Farm to report the incident and took pictures of the front of both cars and of the skid marks. Called my husband and as we waited for the tow truck, we realized that the CV joint (?lower all joint) was totally out, which also caused the tire to flatten as well. We realized from the skid marks that this occurred as I was starting my turn. That’s why I lost control. There were no injuries, though I was shook up thru the next day and sore in my right wrist, shoulder and neck. Car went to Jim Hudson Collision Center Crystal River, FL. Car was inspected by them and the State Farm Insurance adjuster. The attached photos are from the Hudson Collision Center. I have a few taken at the accident site if you want them too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
Incident date: Aug 11, 2025
Accident On [XXX] at [XXX], I headed out of the Timberlane Estates neighborhood to go to volunteer at the NWR in Crystal River and was behind 3 other cars going out of the same neighborhood. As I started to turn from [XXX] (25 mph) to [XXX] (decelerating to about 10), I had to fight the steering w
... heel trying to straighten it out but instead the car continued left and hit a car at the stop sign. This shook me up quit a bit. When I got out, the driver of the hit car and I traded information. We both have State Farm Insurance. Called State Farm to report the incident and took pictures of the front of both cars and of the skid marks. Called my husband and as we waited for the tow truck, we realized that the CV joint (?lower all joint) was totally out, which also caused the tire to flatten as well. We realized from the skid marks that this occurred as I was starting my turn. That’s why I lost control. There were no injuries, though I was shook up thru the next day and sore in my right wrist, shoulder and neck. Car went to Jim Hudson Collision Center Crystal River, FL. Car was inspected by them and the State Farm Insurance adjuster. The attached photos are from the Hudson Collision Center. I have a few taken at the accident site if you want them too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
Incident date: Aug 11, 2025
Accident On [XXX] at [XXX], I headed out of the Timberlane Estates neighborhood to go to volunteer at the NWR in Crystal River and was behind 3 other cars going out of the same neighborhood. As I started to turn from [XXX] (25 mph) to [XXX] (decelerating to about 10), I had to fight the steering w
... heel trying to straighten it out but instead the car continued left and hit a car at the stop sign. This shook me up quit a bit. When I got out, the driver of the hit car and I traded information. We both have State Farm Insurance. Called State Farm to report the incident and took pictures of the front of both cars and of the skid marks. Called my husband and as we waited for the tow truck, we realized that the CV joint (?lower all joint) was totally out, which also caused the tire to flatten as well. We realized from the skid marks that this occurred as I was starting my turn. That’s why I lost control. There were no injuries, though I was shook up thru the next day and sore in my right wrist, shoulder and neck. Car went to Jim Hudson Collision Center Crystal River, FL. Car was inspected by them and the State Farm Insurance adjuster. The attached photos are from the Hudson Collision Center. I have a few taken at the accident site if you want them too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
Incident date: Aug 9, 2025
The contact leased a 2025 Jeep Compass. The contact stated that the vehicle had failed to start. The vehicle was towed to the dealer, where the vehicle could not be restarted, and the cause of the failure could not be determined. The dealer informed the contact that the manufacturer was notified of
... the failure and had sent a field technician to diagnose the vehicle, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The failure mileage was approximately 550.Read more
Incident date: Aug 12, 2025
The contact owns a 2025 Jeep Compass. The contact stated that while his son was driving 65 MPH, several unknown warning lights illuminated, and the vehicle lost power. A dealer was contacted. The vehicle was towed to the dealer to be diagnosed; however, the diagnostic result was unknown. The battery
... was replaced, and the vehicle was repaired. The contact stated that the failure had occurred four times. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 10,731.Read more
Incident date: Apr 23, 2025
The defective part is: the air bag under the steering column or in that area, on the driver's side. Date of accident: [XXX] --There is a police report but I don't have it yet. Report number [XXX] I hit a parked car in the middle of the road after turning a corner on [XXX] .. This info may be relev
... ant for speed questions, I think around ten MPH. The airbag deployed and became detached from the vehicle, hitting my lower legs causing a severe wound in my left lower leg. I was in the hospital for five days and had plastic surgery to repair a deep wound. After the collision, I got out of the car. I got back in to retrieve my purse and noticed that airbag was laying on the floor under the steering column attached to a large black nut detached from the vehicle. Reports and inspections: --Avis Corporation owned the vehicle, I assume they inspected the damage to the vehicle after the accident. The Liability Insurance Certificate name is Aon Risk Services, Inc. in the state of Florida --Tetra Tech was my employer and insurer of the vehicle and myself, I'm sure they inspected the vehicle --Sedgwick manages claims for Safety National Casualty Corporation on behalf of Tetra Tech, Inc.. I'm sure a Sedgwick representative is aware of the vehicle condition and inspection. --I do not have knowledge about the extent or focus of their investigations. Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
1 injured
Incident date: Apr 12, 2025
Traveling [XXX] on [XXX] from flagstaff to phoenix in the far left lane going 80 miles, when a deer ran through the interstate and collided with the vehicle. After impact with animal, pulled off to the emergency lane. No airbags were deployed. Car was undrivable INFORMATION REDACTED PURSUANT TO THE
... FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Crash
Incident date: Sep 18, 2024
My [XXX] mother (JEEP enthusiast) bought a 2025 JEEP Compass. One week after she bought it the RPM light started flashing. The dealer stated the main computer (electrical system) completely failed. There is no stability in the car. There's no braking system, no power steering, no cruise control, no
... nothing, the seat moves without her adjusting it, the automatic dimmer switch turns on without user intervention - the JEEP is a complete lemon. It is UNSAFE to drive. It's like an octopus without a head. They said they'd buy it back from her for $14,000 LESS than she paid - a week ago. The part is on back order. She recently moved interstate and is forced to between states - 5 hours each way. I am beyond livid. She's been a lifelong JEEP owner who has been treated horribly by this company. What is the recourse??? She bought it [XXX] and has 4,000 miles on it. What can we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 18, 2024
My [XXX] mother (JEEP enthusiast) bought a 2025 JEEP Compass. One week after she bought it the RPM light started flashing. The dealer stated the main computer (electrical system) completely failed. There is no stability in the car. There's no braking system, no power steering, no cruise control, no
... nothing, the seat moves without her adjusting it, the automatic dimmer switch turns on without user intervention - the JEEP is a complete lemon. It is UNSAFE to drive. It's like an octopus without a head. They said they'd buy it back from her for $14,000 LESS than she paid - a week ago. The part is on back order. She recently moved interstate and is forced to between states - 5 hours each way. I am beyond livid. She's been a lifelong JEEP owner who has been treated horribly by this company. What is the recourse??? She bought it [XXX] and has 4,000 miles on it. What can we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 18, 2024
My [XXX] mother (JEEP enthusiast) bought a 2025 JEEP Compass. One week after she bought it the RPM light started flashing. The dealer stated the main computer (electrical system) completely failed. There is no stability in the car. There's no braking system, no power steering, no cruise control, no
... nothing, the seat moves without her adjusting it, the automatic dimmer switch turns on without user intervention - the JEEP is a complete lemon. It is UNSAFE to drive. It's like an octopus without a head. They said they'd buy it back from her for $14,000 LESS than she paid - a week ago. The part is on back order. She recently moved interstate and is forced to between states - 5 hours each way. I am beyond livid. She's been a lifelong JEEP owner who has been treated horribly by this company. What is the recourse??? She bought it [XXX] and has 4,000 miles on it. What can we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
NHTSA Safety Investigations — JEEP COMPASS
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2020
False overheat leading to loss of motive power
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware
... of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle.  In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed.  A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles.  FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSAâs Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages.  ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODIâs observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed.  The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more
AQ — Closed
— Model Year: 2017
Northwest Chrysler Jeep Dodge Sale Issue
NHTSA opened AQ17-004 to determine whether Northwest Chrysler Jeep Dodge of Houston, Texas (Northwest) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other th
... ings, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. 30120(i)). NHTSA issued information request letters (IRs) to Northwest and Fiat Chrysler Automobiles US LLC (FCA) in August 2017, and again in October 2017 and December 2017. NHTSA's investigation indicated that Northwest sold and delivered at least 310 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers. On August 19, 2020, NHTSA entered into a Settlement Agreement with Northwest and its parent company, Ken Garff Automotive LLC, to resolve the Audit Query. In the agreement, Northwest agreed to pay a $100,000 civil penalty and Ken Garff agreed to certain training and auditing requirements. The training relates to company policy, procedures, and compliance to prohibit sales of motor vehicles with open recalls and the integration of FCA's recall notifications into the dealership's inventory system.This Audit Query is closed.Read more