2016 ISUZU NPR HD
7 recalls — 7 complaints — 35 TSBs
21V194000 Mar 19, 2021
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2015-2017 Isuzu NPR, Reach, 2016-2020 Isuzu NPR XD, NPR HD, NQR, 2016-2021 Isuzu NRR, 2017-2020 Chevrolet 4500XD, 4500HD, 5500HD, and 2020 Chevrolet 5500XD vehicles. The U-bolt nuts for the rear axle may not have been properly tig... Read more
Consequence
The misalignment may cause the propeller shaft to separate, causing a loss of power to the rear wheels and a stall, increasing the risk of a crash.
Remedy
Isuzu will notify owners, and dealers will inspect and, if needed, replace and tighten the rear axle U-bolt nuts, free of charge. The recall began on April 23, 2021. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu's number for this recall is V2103.
17V726000 Nov 14, 2017
EQUIPMENT
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2017 Isuzu NPR, 2008 NPR HD and NPR-HD Gas, 2011-2018 NPR HD and NRR, 2015-2018 NPR XD, 2012-2018 NQR, 2012-2017 NPR Gas and NPR-HD Gas, 2016-2017 Chevrolet Low Cab Forward 3500 HD, 3500 and 4500 and 2017-2018 Chevrolet Low Ca... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Isuzu will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall is expected to begin in December 2017. Owners may contact Isuzu customer service at 1-866-441-9638 or Walter Kidde customer service at 1-855-262-3540 or they may also visi... Read more
17V191000 Mar 21, 2017
POWER TRAIN:AXLE HUBS
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2016 NPR, 2011-2017 NPR-HD, NQR, NRR, 2015-2017 NPR-XD, 2012-2016 Reach, NPR Gas and NPR-HD Gas incomplete trucks. The left rear wheel bearing hub locking bolts may not have been properly tightened during assembly.
Consequence
The loose bolts can allow the wheel assembly to move outward from the axle housing, affecting the control of the vehicle and reducing braking performance, thereby increasing a risk of a crash.
Remedy
Isuzu will notify owners, and dealers will inspect the left rear wheel bearing hub locking bolts, tightening them as necessary, free of charge. The recall began on April 19, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.
17V105000 Feb 17, 2017
POWER TRAIN
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2015-2017 NPR HD, NPR XD, NQR and NRR trucks. During manufacturing, the stamping equipment may have created burrs on the frame crossmember that the transmission is mounted to. These burrs may cause the transmission mounting studs... Read more
Consequence
If the studs break, the transmission may not be properly supported, preventing it from shifting correctly and increasing the risk of a crash.
Remedy
Isuzu will notify owners, and dealers will inspect the vehicles and install a metal shim to prevent stress on the mounting studs, free of charge. The recall on April 17, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.
16V797000 Nov 2, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2014-2016 Isuzu NPR and NPR HD vehicles manufactured August 26, 2013, to November 11, 2016, and 2016 Chevrolet Low Cab Forward 3500 and 4500 vehicles manufactured July 27, 2016, to November 11, 2016. The affected vehicl... Read more
Consequence
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Remedy
Isuzu will notify owners, and dealers will remove and replace the stopper bolt with a flanged plate, to prevent lateral movement of the throttle, free of charge. The recall began November 14, 2016. Owners may contact Isuzu customer service at 1-866-441-9638.
16V105000 Feb 24, 2016
EQUIPMENT:OTHER:LABELS
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2016 NPR-HD, NPR-XD, NQR, and NRR trucks manufactured July 3, 2015, to September 2, 2015 and equipped with 5.2L diesel engines. The certification label on the affected vehicles may have typographical errors in the rim s... Read more
Consequence
If the rim size, tire pressure and weight information cannot be referenced and understood, the owner may overload the vehicle or underinflate the tires. These conditions may increase the risk of a crash.
Remedy
Isuzu will provide owners with a corrected certification label, free of charge. The recall began on April 25, 2016. Owners may contact Isuzu customer service at 1-866-441-9638.
15V778000 Nov 20, 2015
EQUIPMENT
Defect Description
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2012-2016 NPR, NPR-HD, NPR-XD, NQR, and NRR diesel trucks manufactured November 24, 2011, to July 24, 2015, and 2012-2015 NPR and NPR-HD gasoline-powered trucks manufactured October 5, 2011, to August 27, 2015. The trucks may have... Read more
Consequence
In the event of a fire, if the fire extinguisher does not work correctly, there is an increased risk of injury.
Remedy
Isuzu will notify and instruct owners to order replacement fire extinguishers free of charge directly from Kidde Safety at www.kidde.com, or toll-free at (855)283-7991, or by contacting and visiting a dealer. The recall began on January 18, 2016. Owners may contact Isuzu customer service at 1-866-... Read more
Complaint Statistics
7 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 3 |
| POWER TRAIN | 3 |
| STRUCTURE:BODY | 1 |
STRUCTURE:BODY
Oct 24, 2023
Incident date: Oct 10, 2023
Windshield trim flew off on the Highway could of struck another vehicle. But thankfully no one was behind us.
ENGINE
Feb 28, 2018
Incident date: Feb 7, 2018
ON 2/7/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 22 MINUTES WHEN INCIDENT OCCURRED.
POWER TRAIN
Feb 28, 2018
Incident date: Feb 7, 2018
ON 2/7/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 22 MINUTES WHEN INCIDENT OCCURRED.
ENGINE
Feb 28, 2018
Incident date: Jan 3, 2018
ON 1/3/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP AT THE BOTTOM OF THE EXIT RAMP OF A HIGHWAY THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 20 MIN... Read more
POWER TRAIN
Feb 28, 2018
Incident date: Jan 3, 2018
ON 1/3/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP AT THE BOTTOM OF THE EXIT RAMP OF A HIGHWAY THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 20 MIN... Read more
ENGINE
Feb 28, 2018
Incident date: Jan 23, 2018
ON 1/23/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 18 MINUTES WHEN INCIDENT OCCURRED.
POWER TRAIN
Feb 28, 2018
Incident date: Jan 23, 2018
ON 1/23/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 18 MINUTES WHEN INCIDENT OCCURRED.
Technical Service Bulletins — 2016 ISUZU NPR HD
35 manufacturer communications from 20 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 6 |
| 021600 SUSPENSION:FRONT:WHEEL BEARING | 4 |
| 200000 WHEELS | 4 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 3 |
| 061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL | 2 |
| 110000 ELECTRICAL SYSTEM | 2 |
| 080000 FUEL SYSTEM, DIESEL | 2 |
| 980000 UNKNOWN OR OTHER | 2 |
WB23-X-001
Oct 11, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to an
IB13-R-001G
May 8, 2023
980000 UNKNOWN OR OTHER
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may als
IB22-N-001
Oct 19, 2022
110000 ELECTRICAL SYSTEM
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings an
IB22-N-001
Oct 19, 2022
126000 EXTERIOR LIGHTING:TURN SIGNAL
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings an
WB13-X-001B
Aug 30, 2022
350000 EQUIPMENT
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoi
WB13-X-001A
Aug 2, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoi
IB09-X-004C
Jul 20, 2022
356000 EQUIPMENT ADAPTIVE/MOBILITY
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely
IB09-X-002B
Jul 20, 2022
350000 EQUIPMENT
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find eq
IB09-X-004C
Jul 20, 2022
060000 ENGINE AND ENGINE COOLING
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely
IB09-X-004C
Jul 20, 2022
350000 EQUIPMENT
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely
IB21X003
Dec 1, 2021
353000 EQUIPMENT:ELECTRICAL
Isuzu Commercial Truck of America, Inc. is proud to introduce the redesigned Isuzu Vehicle Health Report (VHR) program. Beginning October 2021, Isuzu dealers are able to access, through www.isuzutruckservice.com, all of the Isuzu Vehicle H
CB21N001
Sep 13, 2021
110000 ELECTRICAL SYSTEM
Customer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98 and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engin
IB10X004L
Aug 1, 2021
350000 EQUIPMENT
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU
IB10X004L
Aug 1, 2021
061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU
DOR-K2T5D-01
Dec 3, 2020
080000 FUEL SYSTEM, DIESEL
This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal
DOR-K2T5D-01
Dec 3, 2020
073200 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal
IB08-X-002
Jul 22, 2020
355100 EQUIPMENT:OTHER:LABELS
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGU
IB08-X-002
Jul 22, 2020
350000 EQUIPMENT
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGU
IB08-X-002
Jul 22, 2020
080000 FUEL SYSTEM, DIESEL
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGU
IB11-L-003C
Jul 8, 2020
061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMI
IB11-L-003C
Jul 8, 2020
082200 FUEL SYSTEM, DIESEL:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMI
IB17J001
Dec 5, 2017
020000 SUSPENSION
Understanding drive belt noise.
IB17J001
Dec 5, 2017
350000 EQUIPMENT
Understanding drive belt noise.
IB17J001
Dec 5, 2017
356000 EQUIPMENT ADAPTIVE/MOBILITY
Understanding drive belt noise.
B11-L-003A
Jun 3, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
IF A CUSTOMER?S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL F
B11-L-003A
Jun 3, 2016
061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
IF A CUSTOMER?S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL F
ON_V1605_2016052
May 27, 2016
200000 WHEELS
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
ON_V1605_2016052
May 27, 2016
021600 SUSPENSION:FRONT:WHEEL BEARING
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
CB16-E-001
May 20, 2016
200000 WHEELS
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
CB16-E-001
May 20, 2016
021600 SUSPENSION:FRONT:WHEEL BEARING
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
DN_V1605_2016052
May 20, 2016
200000 WHEELS
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
DN_V1605_2016052
May 20, 2016
021600 SUSPENSION:FRONT:WHEEL BEARING
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
IN_V1605_2016051
May 19, 2016
200000 WHEELS
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
IN_V1605_2016051
May 19, 2016
021600 SUSPENSION:FRONT:WHEEL BEARING
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bea
No comms 2024-03
Mar 5, 2024
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for March 2024 for Isuzu Motors Limited.
ISUZU NPR HD — All Years Overview
Complete safety history for the ISUZU NPR HD across all model years (2006–2027).
53
Total Recalls
14
Total Complaints
0
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths
ISUZU NPR HD — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.