2013 HYUNDAI SONATA HYBRID Recalls, Complaints & Safety

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 45 MPH, there was smoke coming from the engine compartment before the vehicle stalled. The vehicle was towed to the local dealer. The vehicle was not yet repaired. The failure mileage was 145,000. Parts distribution disconnect.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed and attempting to stop the vehicle, he heard an abnormal sound coming from the front of the vehicle. The service brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hydraulic power unit. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000.

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the oil warning light intermittently illuminated. Additionally, the vehicle made an abnormal sound while driving. The vehicle was taken to an independent mechanic, who diagnosed that the oil level was extremely low. The mechanic advised the contact to take the vehicle to the dealer for the engine to be inspected. The vehicle was then towed to the dealer, where it was diagnosed with bearing wear in the engine. The dealer informed the contact that repairs would be covered under warranty. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,661.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the vehicle hesitated. There was no warning light illuminated. The vehicle was taken to an Auto Zone where it was placed on a diagnostic machine and produced an undisclosed code indicating that the HECU was faulty. The vehicle was then taken to the dealer where it was then determined that the Hydraulic Electronic Control Unit (HECU) failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 90,000.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while pulling out of the driveway, the vehicle drove over a minor bump in the roadway and the steering wheel made an abnormally loud rattling sound. There was no warning light illuminated. The contact was able to continue driving. However, the steering wheel was shaking and making abnormal rattling sounds continuous while turning the steering wheel or driving over bumps in the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown plastic part that maintains the steering wheel in position was fractured. The vehicle was not repaired. The local dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 110,000.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated she had to add one quart of oil for every 200 miles driven. The contact stated no warning light was illuminated. The contact stated while driving 60 MPH, the vehicle inadvertently decelerated to 30 MPH. The contact stated that the check engine warning light was illuminated. The contact stated she was able to coast into the local dealer before the vehicle stalled. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact took the vehicle to another local dealer: Folsom Lake Hyundai (12530 Auto Mall Cir, Folsom, CA 95630: (916) 293-4760) where it was diagnosed with needing the engine replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V746000 (Engine) however, the VIN was not included. The failure mileage was approximately 170,000.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the Hybrid System warning light illuminated and the vehicle stalled. The contact turned off and restarted the vehicle to correct the failure. The vehicle was taken to the dealer where it was diagnosed; however, no error codes were retrieved. The contact stated that the dealer replaced the oil pump. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owned a 2013 Hyundai Sonata Hybrid. The contact stated while driving 50 MPH, the vehicle lost motive power and stalled inadvertently in the middle of the road. The contact was unable to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine and the short block needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 20V746000 (Engine). The manufacturer was notified that the vehicle had been repaired prior to the safety recall. The manufacturer advised the contact to file a claim for reimbursement. The contact filed a claim; however, the manufacturer declined the claim and informed the contact that they could not assist as the failure was caused by the head gasket failure instead of the engine. The failure mileage was approximately 140,000.

The contact owned a 2013 Hyundai Sonata Hybrid. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact heard an audible beeping sound continuously and saw a "W" in yellow on the driver’s side instrument panel. Additionally, on the passenger’s side the "Do Not Drive" warning was illuminated, and both warning lights were blinking. The contact pulled off the roadway safely into a parking lot. The contact turned off the vehicle and exited and observed that gray smoke was coming from under the engine compartment of the vehicle before the vehicle caught on fire. The fire department was called out and extinguished the fire. The contact stated that a FIRE report was filed. The vehicle was towed to an impound lot and later declared a total loss by the insurance provider. The manufacturer had been informed of the failure. The contact recently received notification of NHTSA Campaign Number: 20V746000 (Engine). The failure mileage was approximately 87,000.

Fire

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while driving 35 MPH, the warning message "Pull Over and Stop" illuminated and the vehicle began to stall. The contact veered to the side of the road in the intersection and turned off the vehicle. The contact stated that he was able to restart the vehicle; however, the vehicle was shuddering increasingly, and white smoke was coming out of the exhaust while driving. The contact was able to drive to his residence. The contact received a recall notification of an unknown recall and the vehicle was taken to the dealer who updated the electronic control module to improve the Knock Sensor Detection System (KSDS) logic. The contact stated that after the recall repair was completed, the failure increased significantly. The dealer was notified of the failure and the vehicle was taken to the dealer who completed an oil change but had not diagnosed the vehicle. The dealer stated that the failure was related to an unknown recall. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while driving 60 mph, she noticed the temperature gauge rising rapidly and started to smell antifreeze. The contact also stated that the vehicle began to stall. The contact stated that the “DO NOT DRIVE” warning light was illuminated. The contact was able to park on the side of the road. The contact had the vehicle towed to a family member’s residence. The contact then towed the vehicle to the local dealer where it was diagnosed with needing the engine to be rebuilt. The vehicle was repaired. The contact stated she continued to experience the failure. The contact received notification of NHTSA Campaign Number: 20V746000 (Engine). The contact stated she continued to experience the failure. The contact towed the vehicle to the local dealer for the fourth time where it was diagnosed with needing the engine to be replace. The vehicle was not repaired. The contact was unable to reach a representative from the manufacturer. The failure mileage was 134,198.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated that while starting the vehicle, the air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the air bag control module was faulty and needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in an air bag recall. The failure mileage was unavailable.

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 20V746000 (Engine) however, the part to the recall repair was not yet available. The contact stated while her son was driving 30 mph, smoke entered the cabin of the vehicle from the floorboard. The contact stated the "Do not drive vehicle" message was displayed on the instrument panel. The contact parked on the side of the road for 30 minutes before continuing the drive to his residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.

Fire

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO CRAIN HYUNDAI OF FAYETTEVILLE (1919 FOXGLOVE DR, FAYETTEVILLE, AR 72704, (479) 439-9878) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING 20 MPH, THE CONTACT STATED THAT THE VEHICLE STARTED SPUTTERING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON OAKS HYUNDAI (1985 RIVER OAKS DRIVE, CALUMET CITY, IL 60409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY WAS FAULTY AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V7460000 (ENGINE). THE FAILURE MILEAGE WAS 77,946.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT MODERN HYUNDAI OF CONCORD LOCATED AT 965 CONCORD PKWY S, CONCORD, NC 28027, (704)262-4408 EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM ENGINE. VIN TOOL CONFIRM PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAFONTAINE HYUNDAI (1847 S TELEGRAPH RD, DEARBORN, MI 48124, (313) 486-2801) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE HYBRID SYSTEM WARNING ILLUMINATED. THE VEHICLE WAS TOWED TO LAKELAND HYUNDAI (1500 W MEMORIAL BLVD, LAKELAND, FL 33815) AND WAS DIAGNOSED AS A BLOWN HEAD GASKET FAILURE. THE CONTACT INFORMED THE DEALER THAT THE FAILURE WAS RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER FOR SEVERAL WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS INFORMED THAT IF THE FAILURE WAS NOT RELATED TO THE RECALL IT WOULD BE AN OUT OF POCKET EXPENSE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 100,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOSS MOTIVE POWER AND THE SPEED WAS REDUCED. AFTER STOPPING ON THE SIDE OF THE ROADWAY, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FROM THE ENGINE. THE VEHICLE WAS TOWED TO DEALER SOUTHERN STATE HYUNDAI OF RALEIGH LOCATED AT 2511 WAKE FOREST RD, RALEIGH, NC 27609, WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 138,000.

WHILE DRIVING AND USING THE ACCELERATOR , THE RPM WOULD REV UP BUT THE CAR WOULD NOT MOVE. THE CAR WOULD THEN JERK BACK AND FORTH. ONLY ABLE TO GO APPROXIMATELY 10 MILES PER HOUR, BUT THE RPM WOULD GO AS HIGH AS 6K OR 7K RPM. DANGEROUS TO DRIVE. WHEN IDLE, ALSO FELT RPM GO UP AND JERKING MOTION.

ENGINE RECALL I WAS DRIVING HOME FROM WORK AND SUDDENLY LOUD TICKING SOUNDS STARTING COMING FROM THE ENGINE. THEN THE POWER ALMOST WENT TO NOTHING AND THE CAR STARTED SLOWLY DOWN (AS IF THE CAR HAD BEEN TURNED OFF (IT WAS STILL ON). THE CHECK ENGINE LIGHT CAME ON AND THE TICKING SOUND GOT LOUDER. I WAS ABLE TO SAFELY DRIVE OFF WITHOUT ANY ACCIDENTS. I GOT HOME AND CALLED SEVERAL MACHANICS TO SEE IF ANYONE COULD COME BY AND SEE WHAT'S GOING ON AS I DIDN'T FEEL SAFE TO DRIVE THE CAR. TODAY A MECHANIC CAME AND SAID THE FOLLOWING: CHECK ENGINE LIGHT ON. LOUD VALVE TRAIN NOISES AND FAINT KNOCKING CAN BE HEARD AT IDLE. DEAD MISFIRE ON ONE CYLINDER. NOISE IS MECHANICAL. ONE DTC RETURNED (PO365 - CAN SENSOR B CKT MALFUNCTION). PER MECHANIC - STRONGLY SUSPECT ENGINE IS IN EARLY STAGES OF COMMON FAILURE. INQUIRE W/MFG ENGINE RECALL. IT IS SHOWING SAME SYMPTOMS AS PREVIOUS YEAR RECALL FOR SONATA HYBRIDS AND ENGINE FAILURES. THERE IS LOW OF POWER AND LOUD TICKING NOISES FROM THE ENGINE.

AROUND A YEAR AGO (FEB 14, 2018), I RECEIVED A MESSAGE "HYBRID SYSTEM WARNING, PLEASE STOP NOW". MY CAR SHUT DOWN AND THANK GOD, I WAS PULLING INTO MY APARTMENT COMPLEX. MY CAR WAS INSPECTED AND WAS TOLD IT WAS THE TPS SYSTEM. THAT WAS REPLACED AND I WAS ON MY WAY. OVER 7 MONTHS AGO (JULY 2018), I RECEIVED THE SAME MESSAGE; "HYBRID SYSTEM WARNING, PLEASE STOP VEHICLE NOW". AFTER THE WARNING, MY CAR STOPPED IMMEDIATELY AND THIS TIME THE ROAD WAS CLEAR AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. AFTER THORNTON ROAD HYUNDAI INSPECTED MY CARE AGAIN, THIS TIME THEY STATED IT WAS THE MOTOR. AFTER OVER $5000 WORTH OF WORK HERE IT IS APRIL 2019 AND THE SAME WARNING. THIS TIME I WAS STRANDED ON A BUSY HIGHWAY. ONCE THE TOW TRUCK GUY GOT THERE, HE ESCORTED ME TO HIS TRUCK TO BE SAFE. I HAVE LOOKED INTO THIS WARNING OVER A YEAR AND NO ONE SEEMS TO KNOW THE PROBLEM. THIS SHOULD BE A RECALL AND ALL HYUNDAI DEALERS SHOULD BE MADE AWARE OF WHAT THIS WARNING IS. WE AS HYUNDAI OWNERS NEED ANSWERS AND HELP. I CANNOT AFFORD TO PUT MONEY INTO A CAR WHEN THE PROBLEM IS ONLY BEING PATCHED UP.

WHILE DRIVING HOME, I HEARD A MUFFLED KNOCKING NOISE COMING FROM ENGINE WHEN ACCELERATING. AT THE NEXT TRAFFIC LIGHT, I WAITED FOR THE LIGHT TO CHANGE, AND WHEN I STARTED MOVING I REALIZED THE ENGINE DID NOT START FROM THE HYBRID. AS I DANGEROUSLY MANEUVERED THE CAR ACROSS THE RIGHT LANE, I WAS ABLE TO PULL OVER TO A SAFE SPOT AND THE WARNING CHIME CAME ON SAYING I HAD LOW VOLTAGE IN HYBRID BATTERY. HAD CAR TOWED HOME AND THEN TO HYUDAI DEALER. THEY NOTIFIED ME THAT THE ENGINE WAS SEIZED DUE TO POOR MAINTENANCE, WHICH WAS RIDICULOUS. OIL HAS ALWAYS BEEN CHANGED BY ME OR A REGULAR GARAGE. AFTER VIEWING OTHER COMMENTS BY PEOPLE WHO HAD THE SAME EXACT PROBLEM I REALIZED THAT THIS WAS APPARENTLY AN ONGOING PROBLEM WITH THE SONATA HYBRID ENGINE. STILL TRYING TO GET DEALER TO REPLACE ENGINE.

RIGHT AFTER I STARTED MY VEHICLE THE ENGINE STARTING MAKING AN UNUSUAL SOUND THE OTHER DAY. THE NOISE GETS WORSE WHEN DRIVING. I WAS TOLD BY A MECHANIC THAT THE ENGINE HAS KNOCKING NOISE COMING FROM IT. I WAS TOLD IT PROBABLY NEEDS AND ENGINE. I TOOK IT TO THE DEALER AND WAS ADVISED THAT BECAUSE IT WAS A HYBRID GAS/ELECTRIC ENGINE IT WAS NOT COVERED BY THE RECALL. I HAVE SEEN SEVERAL HUNDRED PEOPLE MAKING THIS SAME COMPLAINT ABOUT THEIR HYBRIDS NOT JUST THE REGULAR 2.0 AND 2.4 GAS ENGINES.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING 55 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ALL STAR HYUNDAI (3950 CENTURY CT, PITTSBURG, CA 94565, (925) 778-7878) BY AAA WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.

MAJOR FAILURE OCCURRED. I WAS DRIVING MY CAR WHEN I HEARD SHARP BELLS RINGING FROM THE CAR DASH. CHECK HYBRID SYSTEMS LIGHTS ILLUMINATED ON DASH. THE CAR WAS IN MOTION WHEN IT JUST STOPPED. I HAD NO TIME TO PULL TO THE SIDE OF THE ROAD. I TURNED IT OFF AND ON AGAIN. I WAS IN THE CENTER OF THE ROAD AND IT WOULD NOT MOVE. GOOD SAMARITAN PUSHED MY CAR TO SIDE OF THE ROAD. THE CHECK BRAKES LIGHT CAME ON. THEN THE CAR WOULD NOT TURN ON AT ALL. THE CAR WOULD NOT RECOGNIZE THE KEY PAD LIGHT CAME ON. LOCKS WOULD NOT OPERATE. THE WINDOW WAS STUCK IN THE OPEN POSITION. THE INTERNAL CAR LIGHTS WERE ON AND WOULD NOT GO OFF. THE KEY PAD COULD NOT LOCK/UNLOCK THE CAR. LUCKILY THIS HAPPENED ON A SIDE ROAD. 1 MILE EARLIER I WAS ON A FREEWAY THAT HAD NO SHOULDER. IF IT HAD HAPPENED THERE, IT COULD HAVE BEEN CATASTROPHIC. NUMEROUS SYSTEMS FAILED. I TOOK IT TO THEY DEALER. THEY HAD TO WAIT FOR THE HYBRID SPECIALIST. HE SAID THE TRANSMISSION FLUID WAS VERY DIRTY AND ORDERED A NEW TRANSMISSION. MY QUESTION, WHY WOULD CHECK HYBRID SYSTEMS COME ON AND SO MUCH ELECTRICAL FAILURE IF IT WAS THE TRANSMISSION. I HAVE READ IN FORUMS THAT THIS HAS HAPPENED TO SEVERAL OTHER HYBRID SONATA OWNERS. EVEN AFTER THE TRANSMISSION REPAIRED, I STILL FEEL VERY UNSAFE IN THE CAR NOW. IF IT HAD HAPPENED JUST 1 MILE EARLIER, MY CAR STOPPING IMMEDIATELY ON THE FREEWAY WITH NO SHOULDER COULD HAVE CAUSED A MAJOR ACCIDENT AND BEEN LIFE-THREATENING.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WENT INTO IDLE MODE. THE CONTACT STATED THAT THE ENGINE MADE A KNOCKING SOUND, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE VIBRATED UNCONTROLLABLY. THE VEHICLE WAS TOWED TO DANBURY HYUNDAI (102 FEDERAL RD, DANBURY, CT 06810, (203) 730-4700) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE DECELERATED, STALLED, AND SHUT OFF. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AND "CHARGING SYSTEM IS NOT CHARGING" WAS DISPLAYED. THE CONTACT CALLED THE LOCAL DEALER (BURNS HYUNDAI, 550 W ROUTE 70, MARLTON, NJ 08053, (856) 983-3700) WHERE A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE AND THE FAILURE COULD LEAD TO A CRASH OR FATALITY. THE FAILURE MILEAGE WAS 118,000.

IN JULY OF 2017 MY CAR BEGAN TO LOSE POWER AND BEGAN TO MAKE A CLUNKING SOUND WHILE I WAS DRIVING AT 45MPH. I LIMPED THE CAR INTO THE DEALER. I WAS TOLD I WOULD HEAR FROM THEM THE NEXT DAY. THE FOLLOWING DAY I WENT TO GET SOME ITEMS OUT OF MY CAR. ROD JOHNSON OF FOLSOM LAKE HYUNDAI SERVICE DEPT. TOLD ME THAT THEY HAD CONDUCTED A CHECK ON THE CAR AND THAT IT NEEDED A NEW ENGINE. HE STATED THE CAR WAS SLIGHTLY OVER 100,000 MILES, AND WOULD NOT BE COVERED BY THE WARRANTY, AND THE REPAIR COST IS 10,000.00. I TOLD HIM I WOULD HAVE TO GET BACK TO HIM ABOUT THE REPAIR. WHEN I GOT HOME I WENT ONLINE TO SEE IF THERE HAD BEEN A REPORT OF THIS PROBLEM. SURE ENOUGH, THERE WAS PLENTY. AND, ON TOP OF THAT ALL THE ARTICLES I CAME ACROSS STATED THE ENGINE FAILURE WAS DUE TO A MANUFACTURE DEFECT WITHIN THE ENGINE. THE ARTICLE STATES THAT IN 2016 HYUNDAI LOST A CLASS ACTION LAWSUIT IN WHICH THEY HAD TO RECALL 470,000. SINCE THEN THEY HAVE HAD TO RECALL MANY MORE. WELL OVER 1 MILLION. HYUNDAI'S REFUSAL TO REPLACE THE ENGINE HAS BEEN VERY STRESSFUL. THE DEALERS REFUSAL TO REPLACE THE ENGINE W/NO COST TO ME IS: 1) MY CAR HAS A SHORT-BLOCK, AND THOSE ENGINES HAVE NOT BEEN REPORTED. ALL PROBLEMS HAVE BEEN WITH THE LONG-BLOCKS ONLY. 2) IF I CAN PRODUCE THE ONLY OIL CHANGE INVOICE THAT IS MISSING, THEN THEY WILL REPLACE. (TOLD TO THE REPRESENTATIVE W/BUREAU OF AUTOMOTIVE REPAIR. 3) MILAGE IS 120,000 MILES. I CAN'T SELL IT, I'M STILL PAYING ON IT. I CAN'T SCRAP IT, I'M STILL PAYING ON IT. I CAN'T DONATE IT, I'M STILL PAYING ON IT. PER THE DEALERS SVC. DEPT. THE ENGINE FAILURE IS DUE TO THE DEFECTIVE ENGINE, AS OUTLINED IN THE CLASS ACTION LAWSUIT. HYUNDAI HAD TO RAISE THE WARRANTY 120,000 BECAUSE, THE PROBLEM FAILS TO SHOW IT'S SELF SOMETIMES UNTIL 80,000 TO 100,000 MILES. WHAT'S A GIRL TO DO?????

FOR THE SECOND TIME IN JUST OVER 3 MONTHS, THE HYBRID SYSTEM FAILED (AND DISPLAYED HYBRID SYSTEM FAILURE / DO NOT DRIVE VEHICLE) ON THE 2013 HYUNDAI SONATA HYBRID. THERE WAS NO MOTORING TO THE WHEELS AFTER COMPLETE STOP. THE FIRST OCCURRENCE IS REPORTED IN NHTSA REPORT # 11100475 (MAY 29, 2018). THE SECOND OCCURRENCE WAS ON WEDNESDAY, SEPTEMBER 5, 2018. THIS OCCURRED WHILE BACKING UP. AFTER TOWING, THE HYUNDAI MECHANIC COULD NOT DIAGNOSE THE PROBLEM, EVEN THOUGH HE TRIED TO MIMIC THE FAILURE SITUATION. FURTHER, ERROR CODE WAS NOT OBTAINED DUE TO AUTOMATIC RESET WHEN VEHICLE RESTARTED (POOR FIRMWARE DESIGN?). THIS PROBLEM IS INTERMITTENT AND THEREFORE HARD TO DIAGNOSE, ESPECIALLY WITHOUT RECOVERABLE ERROR CODES. WHEN PROBLEM OCCURS THE DRIVER MUST STRIVE TO GET OFF THE ROAD SAFELY AND VERY PROMPTLY, SINCE VEHICLE MOTORING IS LOST. HYUNDAI CONSUMER AFFAIRS OFFICE IS INDIFFERENT TO THE PROBLEM, BECAUSE THE VEHICLE IS NOW FUNCTIONING, THOUGH NOT TRULY REPAIRED (VEHICLE "FIXED" ITSELF ON RESET). HYUNDAI CONSUMER AFFAIRS HAS CLOSED THE PROBLEM REPORT (SECOND TIME IN JUST OVER 3 MONTHS). THIS IS A POTENTIALLY DANGEROUS PROBLEM, SINCE THE DRIVER HAS TO IMMEDIATELY STOP THE CAR AT A SAFE SPOT, EVEN IF IN HIGH SPEED TRAFFIC.

ON 05/10/2018, I NOTICED SEVERE VIBRATION AND CLUNKING IN STEERING WHEEL. BROUGHT VEHICLE TO HYUNDAI DEALER AND THEY REPLACED THE FLEXIBLE COUPLING IN THE STEERING COLUMN DUE TO WEAR. ON 08/08/2018, I BROUGHT THE VEHICLE TO THE HYUNDAI DEALER FOR ROUTINE SERVICE AND ASKED THEM TO CHECK THE BRAKES AS I EXPERIENCED AN INTERMITTENT LOUD SQUEAKING FROM THE BRAKE PEDAL. THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. ON 09/25/2018, I ATTEMPTED TO START THE VEHICLE FROM A STATIONARY POSITION AND WHEN I DEPRESSED THE BRAKE, THE PEDAL WENT ALL THE WAY TO THE FLOOR AND A WARNING CAME ON THE DASH ADVISING ME THAT THE BRAKES HAD FAILED AND I NEEDED TO STOP IMMEDIATELY. I SHUT THE VEHICLE OFF AND THEN ATTEMPTED TO RESTART. UPON RESTART THE WARNING CONDITION DID NOT REOCCUR. VEHICLE TOWED TO HYUNDAI DEALER FOR DIAGNOSIS. I WAS ADVISED THAT THE ISSUE SEEMS TO HAVE CORRECTED ITSELF AND THE BRAKE SYSTEM SIMPLY NEEDED TO BE RECALIBRATED.

FOR THE SECOND TIME IN JUST OVER 3 MONTHS, THE HYBRID SYSTEM FAILED (AND DISPLAYED HYBRID SYSTEM FAILURE / DO NOT DRIVE VEHICLE) ON THE 2013 HYUNDAI SONATA HYBRID. THERE WAS NO MOTORING TO THE WHEELS AFTER COMPLETE STOP. THE FIRST OCCURRENCE IS REPORTED IN NHTSA REPORT # 11100475 (MAY 29, 2018). THE SECOND OCCURRENCE WAS ON WEDNESDAY, SEPTEMBER 5, 2018. THIS OCCURRED WHILE BACKING UP. AFTER TOWING, THE HYUNDAI MECHANIC COULD NOT DIAGNOSE THE PROBLEM, EVEN THOUGH HE TRIED TO MIMIC THE FAILURE SITUATION. FURTHER, ERROR CODE WAS NOT OBTAINED DUE TO AUTOMATIC RESET WHEN VEHICLE RESTARTED (POOR FIRMWARE DESIGN?). THIS PROBLEM IS INTERMITTENT AND THEREFORE HARD TO DIAGNOSE, ESPECIALLY WITHOUT RECOVERABLE ERROR CODES. WHEN PROBLEM OCCURS THE DRIVER MUST STRIVE TO GET OFF THE ROAD SAFELY AND VERY PROMPTLY, SINCE VEHICLE MOTORING IS LOST. HYUNDAI CONSUMER AFFAIRS OFFICE IS INDIFFERENT TO THE PROBLEM, BECAUSE THE VEHICLE IS NOW FUNCTIONING, THOUGH NOT TRULY REPAIRED (VEHICLE "FIXED" ITSELF ON RESET). HYUNDAI CONSUMER AFFAIRS HAS CLOSED THE PROBLEM REPORT (SECOND TIME IN JUST OVER 3 MONTHS). THIS IS A POTENTIALLY DANGEROUS PROBLEM, SINCE THE DRIVER HAS TO IMMEDIATELY STOP THE CAR AT A SAFE SPOT, EVEN IF IN HIGH SPEED TRAFFIC.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND EVENTUALLY CAME TO A COMPLETE STOP IN THE MIDDLE OF TRAFFIC. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED BY AAA TO PLAZA HYUNDAI (2740 NOSTRAND AVENUE #2, BROOKLYN, NEW YORK 11210, (347) 983-5977). THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 11575666. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

THE STEERING WHEEL MAKES A LOUD CLANKING SOUND, VIBRATES, AND DELAYS IN REACTING TO TURNS.

TAKATA RECALL, MY CAR WAS TOTALED OUT IN A CAR ACCIDENT ON JULY 24, 2018. AS THE RESULT OF THE PERSON IN FRONT OF ME WAS DRIVING AND HAD TO COME TO A COMPLETE STOP MULTIPLE TIMES ATTEMPTING TO FIND THE TURN SHE WAS LOOKING FOR. IT WAS A UNIT IN BETWEEN US ALLOWING ME TO MAKE A COMPLETE STOP WITHOUT HITTING HER. IN THE PROCESS OF ME HITTING BREAKS MY ENGINE REVED REALLY HIGH CAUSING MY CAR TO SPEED UP INSTEAD OF STOP. THE BACK TIRED WERE EVEN SPINNING WITH MY FOOT ON THE BREAKS. AS A RESULT MY CAR SLAMMED INTO HER REAR END WITHOUT ME HAVING ANY CONTROL PERIOD. THERE WAS NO DAMAGE TO HER VEHICLE OTHER THAN A SCRATCH FROM THE IMPACT OF MY CAR, HOWEVER MY CAR WAS TOTALED COMPLETELY OUT. I'M FAULTED FOR THE ACCIDENT BC I'M SUPPOSE TO HAVE CONTROL OVER MY OWN CAR. IN THIS CASE I DID NOT. I WAS TOLD BY MY INSURANCE COMPANY TO INVESTIGATE IF THERE WAS A RECALL ON MY CAR DEALING WITH THESE ISSUES CAUSING MY ACCIDENT, AND SURE ENOUGH THERE IS 2 RECALLS I WAS NEVER INFORMED ABOUT. THE ONLY ONE I KNEW ABOUT WAS THE SEATBELT AND I TOOK IT TO THE DEALSHIP FOR THAT AND IT STILL DIDN'T FIX THE PROBLEM. I NEED TO KNOW SINCE THESE RECALLS PLAY A PART IN MY ACCIDENT HOW I CAN BE COMPENSATED. IT CLEARLY WAS NOT MY FAULT THAT THE CAR HAD MANUFACTURE ISSUES I KNEW NOTHING ABOUT. IT'S HAD THIS ISSUE FOR SOME TIME NOW BUT I WAS TOLD IT'S BC IT'S A HYBRID ME KNOWING IT WAS SOMETHING NOT SAFE ABOUT IT. I WAS IN MOTION ON A CITY STREET GETTING READY TO GET IN THE LEFT LANE ONCE THE LADY TURNED TO TAKE MY SON TO SCHOOL. SHE ALMOST MISSED HER TURN AND HIT HER BRAKES. MY CAR DID NOT RESPOND TO ME HITTING MY BRAKES IT JUST KEPT GOING. #162

Crash 1 injured

TAKATA RECALL, MY CAR WAS TOTALED OUT IN A CAR ACCIDENT ON JULY 24, 2018. AS THE RESULT OF THE PERSON IN FRONT OF ME WAS DRIVING AND HAD TO COME TO A COMPLETE STOP MULTIPLE TIMES ATTEMPTING TO FIND THE TURN SHE WAS LOOKING FOR. IT WAS A UNIT IN BETWEEN US ALLOWING ME TO MAKE A COMPLETE STOP WITHOUT HITTING HER. IN THE PROCESS OF ME HITTING BREAKS MY ENGINE REVED REALLY HIGH CAUSING MY CAR TO SPEED UP INSTEAD OF STOP. THE BACK TIRED WERE EVEN SPINNING WITH MY FOOT ON THE BREAKS. AS A RESULT MY CAR SLAMMED INTO HER REAR END WITHOUT ME HAVING ANY CONTROL PERIOD. THERE WAS NO DAMAGE TO HER VEHICLE OTHER THAN A SCRATCH FROM THE IMPACT OF MY CAR, HOWEVER MY CAR WAS TOTALED COMPLETELY OUT. I'M FAULTED FOR THE ACCIDENT BC I'M SUPPOSE TO HAVE CONTROL OVER MY OWN CAR. IN THIS CASE I DID NOT. I WAS TOLD BY MY INSURANCE COMPANY TO INVESTIGATE IF THERE WAS A RECALL ON MY CAR DEALING WITH THESE ISSUES CAUSING MY ACCIDENT, AND SURE ENOUGH THERE IS 2 RECALLS I WAS NEVER INFORMED ABOUT. THE ONLY ONE I KNEW ABOUT WAS THE SEATBELT AND I TOOK IT TO THE DEALSHIP FOR THAT AND IT STILL DIDN'T FIX THE PROBLEM. I NEED TO KNOW SINCE THESE RECALLS PLAY A PART IN MY ACCIDENT HOW I CAN BE COMPENSATED. IT CLEARLY WAS NOT MY FAULT THAT THE CAR HAD MANUFACTURE ISSUES I KNEW NOTHING ABOUT. IT'S HAD THIS ISSUE FOR SOME TIME NOW BUT I WAS TOLD IT'S BC IT'S A HYBRID ME KNOWING IT WAS SOMETHING NOT SAFE ABOUT IT. I WAS IN MOTION ON A CITY STREET GETTING READY TO GET IN THE LEFT LANE ONCE THE LADY TURNED TO TAKE MY SON TO SCHOOL. SHE ALMOST MISSED HER TURN AND HIT HER BRAKES. MY CAR DID NOT RESPOND TO ME HITTING MY BRAKES IT JUST KEPT GOING. #162

Crash 1 injured