2015 HEARTLAND BIG COUNTRY

2 recalls — 3 complaints

15V482000 Jul 30, 2015
EQUIPMENT:OTHER:LABELS
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
1,680 vehicles affected
15V049000 Jan 30, 2015
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be placed too far forward on the frame resulting in improper weight distribution across the axles.
Remedy: Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall began February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-19.
131 vehicles affected
STRUCTURE:BODY Sep 8, 2020
WE HAD NOTICED A CRACK IN THE UPPER LEFT CORNER OF THE FIBER GLASS IN THE RV, ON THE DRIVERS SIDE. AFTER FURTHER INVESTIGATION, IT WAS FOUND THAT THE WELDINGS INSIDE THE WALL WHERE FAULTY AND CAME UNWELDED, I HAD TO PAY TO HAVE THESE WELDS RE-DONE BECAUSE THE MANUFACTURE WOULD NOT COMMUNICATE WITH THEM AFTER COMPLAINING OF THE ISSUE, IT WAS ALSO DISCOVERED THAT THE PASSENGER SIDE OF THE RV THE REAR HANGER HAD COME UNWELDED FROM THE FRAME, IT WAS RE-WELDED AT THE OWNERS EXPENSE ALSO WITHOUT MANUFACTURER ASSISTANCE. THIS WAS DISCOVERED WHILE TRAVELING ALONG DIFFERENT ROUTES IN THE US BUT THE ISSUE WAS DURING MOVEMENT OF THE CHOACH.
SUSPENSION Sep 8, 2020
WE HAD NOTICED A CRACK IN THE UPPER LEFT CORNER OF THE FIBER GLASS IN THE RV, ON THE DRIVERS SIDE. AFTER FURTHER INVESTIGATION, IT WAS FOUND THAT THE WELDINGS INSIDE THE WALL WHERE FAULTY AND CAME UNWELDED, I HAD TO PAY TO HAVE THESE WELDS RE-DONE BECAUSE THE MANUFACTURE WOULD NOT COMMUNICATE WITH THEM AFTER COMPLAINING OF THE ISSUE, IT WAS ALSO DISCOVERED THAT THE PASSENGER SIDE OF THE RV THE REAR HANGER HAD COME UNWELDED FROM THE FRAME, IT WAS RE-WELDED AT THE OWNERS EXPENSE ALSO WITHOUT MANUFACTURER ASSISTANCE. THIS WAS DISCOVERED WHILE TRAVELING ALONG DIFFERENT ROUTES IN THE US BUT THE ISSUE WAS DURING MOVEMENT OF THE CHOACH.
WHEELS Nov 28, 2017
IN OCTOBER, 2016, A YEAR AFTER PURCHASE OF THE TRAILER (NEW), THE FRONT-LEFT TIRE WAS FOUND TO BE LOW ON PRESSURE (TRAILER WAS STATIONARY AT THE TIME). TOOK TIRE AND WHEEL ASSEMBLY TO LOCAL TIRE STORE AND THEY FOUND THAT THE RIM WAS CRACKED JUST INSIDE ONE OF THE WHEEL SPOKES. WHEEL WAS REPLACED BY TREDIT TIRE AND WHEEL (ORIGINAL OEM SUPPLIER). EARLY AUGUST OF 2017, WHILE TRAILER WAS STATIONARY AGAIN, FOUND THAT FRONT-RIGHT WHEEL HAD LOW PRESSURE. TOOK ASSEMBLY TO TIRE STORE AND THEY FOUND A SIMILAR CRACK IN A SIMILAR LOCATION ON THAT WHEEL. CONTACTED TREDIT TIRE AND WHEEL AGAIN AND THEY REPLACED THE DEFECTIVE WHEEL ALONG WITH THE OTHER TWO ORIGINAL WHEELS (AT MY REQUEST AND AS A GOODWILL GESTURE) UNDER WARRANTY. NEITHER TIRE DEFLATED WHILE DRIVING OR POSED ANY DANGER. HOWEVER, POSTS ON A USER FORUM REGARDING THIS SPECIFIC WHEEL SEEM TO INDICATE THAT OTHERS ARE HAVING THE SAME ISSUE WITH THIS PARTICULAR WHEEL DESIGN.