2014 CHEVROLET CHEVEROLET SS Recalls, Complaints & Safety

SEAT BELTS:FRONT

General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS and Caprice Police Pursuit Vehicles (PPV) that were previously repaired under NHTSA recall number 16V-518. The repair may not have been performed properly. The driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.

Remedy: GM will notify owners, and dealers will inspect the vehicles to determine whether the new seat trim was installed and replace the trim as necessary. Dealers will also inspect and replace the pretensioner cable assembly, as necessary. Repairs will be performed free of charge. The recall began November 17, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202312100

1,788 vehicles affected

STEERING:ELECTRIC POWER ASSIST SYSTEM

General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS vehicles that previously received an inspect-only remedy under recall 17V-382. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.

Remedy: GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began December 27, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GM customer service at 1-586-596-1733. GM's number for this recall is N192265980.

476 vehicles affected

SEAT BELTS:PRETENSIONER

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

40,683 vehicles affected

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

40,683 vehicles affected

AIR BAGS:FRONTAL

40,683 vehicles affected

STEERING:ELECTRIC POWER ASSIST SYSTEM

General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS vehicles. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.

Remedy: GM will notify owners, and dealers will inspect the steering gear assembly, replacing it as necessary, free of charge. The recall began August 2, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 17248.

6,204 vehicles affected

SEAT BELTS:PRETENSIONER

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

3,640,162 vehicles affected

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

3,640,162 vehicles affected

AIR BAGS:FRONTAL

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

3,640,162 vehicles affected

SEAT BELTS:FRONT

General Motors LLC (GM) is recalling certain model year 2014-2016 Chevrolet Caprice Police Pursuit vehicles manufactured May 14, 2013 through June 14, 2016, and Chevrolet SS vehicles manufactured May 15, 2013 through April 27, 2016. The driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.

Remedy: GM will notify owners, and dealers will inspect the tensioner cable assembly, replacing any cable that is damaged. For vehicles that do not require a tensioner assembly replacement, a cable guide will be installed. All vehicles will receive new seat trim with a redesigned opening for the cable routing. These repairs will be performed free of charge. The recall began on November 3, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 31340.

15,486 vehicles affected

SEATS

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Caprice vehicles manufactured August 14, 2013, to February 3, 2014, and Chevrolet SS vehicles manufactured August 15, 2013, to February 16, 2014. The affected vehicles received replacement seat base assemblies during repair service, but during the work, the seat position target bracket may not have been transferred from the old seat to the new one. Without the seat position target bracket, the air bag may deploy at a higher intensity than necessary.

Remedy: GM will notify owners, and dealers will inspect the vehicles and, if necessary, install a seat frame equipped with a target bracket, free of charge. The recall began on December 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15567.

23 vehicles affected

SEATS

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.

Remedy: GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.

124,007 vehicles affected

VISIBILITY:WINDSHIELD WIPER/WASHER

General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Caprice vehicles manufactured June 7, 2013, to May 29, 2014, and 2014 Chevrolet SS vehicles manufactured September 13, 2013, to March 4, 2014. In the affected vehicles, the windshield wiper motor gear teeth may strip causing the windshield wipers to become inoperative.

Remedy: GM will notify owners, and dealers will inspect the wiper module assembly and replace any affected ones, free of charge. The recall began on August 22, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14295.

4,794 vehicles affected

Driver side mirror blind spot monitoring system suddenly “steady burns”. Will not light up when another vehicle is in vehicles blind spot. BSM stays on even after the car is off and has been off for prolonged periods of time (30+ minutes) leading to the battery draining. This could lead to the car giving the operator false information about cars appearing in the blindspot

The following safety recall was for the same model years and equipment as my 2014 Chevrolet SS for failed detection systems due to water intrusion. GLOBAL SAFETY FIELD INVESTIGATIONS DCS5011 URGENT - DISTRIBUTE IMMEDIATELY Date: April 2, 2019 Subject: N172097060 - Special Coverage Side Blind Zone Alert Module Water Intrusion 2013 - 2016 Chevrolet Cruze 2014 - 2015 Chevrolet Impala 2013 - 2017 GMC Acadia Equipped with Side Active Safety-Obstacle Detection Enhanced To: All General Motors Dealers General Motors is releasing Special Coverage N172097060 today. The total number of U.S. vehicles involved is approximately 131,652. Please see the attached bulletin for details. Customer Letter Mailing The customer letter mailing will begin on April 19, 2019. Global Warranty Management (GWM) The Investigate Vehicle History (IVH) screen in the GWM system will be updated April 2, 2019. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Special Coverage Adjustment N172097060 Side Blind Zone Alert Module Water Intrusion Reference Number: N172097060 Release Date: April 2019 Revision: 00 Model Year Make Model From To RPO Description Chervolet Cruze 2013 2016 UKC Side active safety-obstacle detection enhanced Chevrolet Impala 2014 2015 UFT Side active safety-obstacle detection GMC Acadia 2013 2017 UFT Side active safety-obstacle detection Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Some 2013-2016 model year Chevrolet Cruze, 2014-2015 Chevrolet Impala and 2013-2017

The contact owns a 2014 Chevrolet SS. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The contact also stated that an insurance claim was denied due to potential mileage roll back. The manufacturer was not notified of the failure. The failure mileage was 159,000. The VIN was not available.

Unknown

The contact owns a 2014 Chevrolet SS. The contact stated while driving approximately 15 MPH, the vehicle made an abnormal sound, and the steering wheel became difficult to turn. The contact stated that the traffic control indicator and the check engine warning lights were illuminated. The "Service Power Steering - Drive with Care" message was displayed on the instrument panel. The contact researched and was made aware of the NHTSA Campaign Number: 19V801000 (Steering); however, the VIN was not included. The vehicle was drivable and was towed to the place of residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Lost steering assist while turning left at intersection, steering wheel became very hard to turn. Warning message displayed on dash indicating steering malfunction. Assist returned a few seconds later.

The ONstar module has very high idle power drain. As a result of this, my car battery died when not driven for a week, regardless of the condition/age of the battery. This has occured consistently since I bought the car new and has left me stranded on multiple occasions. This problem has been addressed in the 2015 model years of my car but the recall never applied to my 2014 car, which has the exact same battery drain issue (see SB-10057076-5170 and bulletin no. 14395). I just want the manufacturer to address this so I can get my car fixed without paying a ridiculous price.

Lost electric steering. Dealer said that repair had been completed and that it was my responsibility to pay for repair even though there is a recall for this issue.

Random SRS deployment under normal wet driving conditions

I was driving on the highway when it was snowing. And my service power steering light came on. And the steering got hard and I was on a curve so I went off the road because I could not control the vehicle since it was so instant. I got out of the center median and drove it home. Come to find out there was a recall for it I don't think it was properly done.

The contact's client owns a 2014 Chevrolet SS. The contact stated that while his client was driving at various speeds, the power steering assist failed to operate as needed. The contact was not certain if a warning light was illuminated. The contact's client then received a recall notice for NHTSA Campaign Number: 17V382000 (Steering) and the vehicle was taken to the dealer for service. Upon return of the vehicle, the failure persisted, and the vehicle was taken to the independent mechanic. Upon inspection of the vehicle, the contact discovered that the vehicle was not repaired under recall. The contact then notified the manufacturer of the failure and they had offered no assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

My seatbelt cable broke on 8/9/2021. I put the belt on and as I was adjusting the belts, the belt/cable that is attached to the floor by driver side door broke. I took it to the Chevrolet dealership to get it fixed and I did see that there was a recall on my model, but my VIN wasn’t listed so the dealership was gonna charge me for the repair. My car has the same issue with the recall but they wanted to charge me to get it fixed even though it was a safety issue! It’s not my fault that the cable broke! It’s Chevrolets’! (NHTSA Recall 16V518) So I’ve been driving without a seatbelt now for 8 days. The dealership didn’t even sound concerned that I could have gone thru my windshield if I were in a wreck! Yes, they actually let me leave the dealership without a seatbelt! No more Chevrolets for me!

I was in the driver seat. I put my seatbelt on and adjusted the belts and pulled the whole seatbelt out!. I had to drive home without a seatbelt. Pretty scary.

I WAS ABSOLUTELY HORRIFIED TODAY WHEN I GOT INTO MY 2014 CHEVROLET SS AND THE SEATBELT DETACHED FROM ITS ANCHOR POINT IN MY HAND WITHOUT ANY WARNING. FROM THE ATTACHED PICTURES, YOU CAN CLEARLY SEE HOW FORTUNATE I AM TO BE ALIVE. THIS HAS BEEN MY FAMILY CAR FOR THE PAST FIVE YEARS, AND JUST THE MERE THOUGHT THAT I HAVE BEEN PUTTING MY FAMILY'S LIFE AT RISK IN THIS CAR IS VERY UPSETTING. I AM DILIGENT WITH ALL MAINTENANCE AND SAFETY RECALLS. FROM THE ATTACHED SERVICE INVOICE YOU CAN SEE THAT I BROUGHT MY CAR TO MUZI CHEVROLET IN NEEDHAM, MA ON 12/27/2016 TO HAVE SERVICE CAMPAIGN 15822 PERFORMED TO REPLACE POTENTIALLY FAULTY SEATBELT ANCHOR CABLES. BECAUSE SAFETY SHOULD ALWAYS BE PARAMOUNT, I ACTED ON THIS VERY SERIOUS RECALL IMMEDIATELY, BUT I AM NOW LEFT WONDERING WHETHER THE SEAT BELT WAS REPLACED WITH AN UPDATED FAULTY PART, OR IF THE RECALL WAS EVER PERFORMED AT ALL. I AM THE FIRST OWNER OF THIS 2014 SS, AND WAS THE FIRST OWNER OF A PONTIAC G8 GT FOR 5 YEARS BEFORE THAT. I HAVE ALWAYS LOVED THESE PERFORMANCE CARS, BUT MY FAITH IN GM PRODUCTS HAS BEEN SHATTERED. I NOW FIND MYSELF WITHOUT A CAR BUT I HAVE EVERY CONFIDENCE THAT YOU WILL DO THE RIGHT THING.

VEHICLE HAS LOSE OF POWER STEERING DURING NORMAL DRIVING CONDITIONS. THE VEHICLES STEERING BECOMES EXTREMELY DIFFICULT AND DANGEROUS TO DRIVE. THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND INSPECTED. THE STEERING GEAR ASSEMBLY REQUIRES REPLACEMENT PER CHEVROLET DEALERSHIP. THE VEHICLE STEERING GEAR ASSEMBLY WAS INSPECTED BEFORE AND WAS NOT REPLACED ON PREVIOUS POWER STEERING RECALL. THE VEHICLE IS NOT LABELED AS PART OF THE CURRENT 2019 AND 2020 CHEVROLET SS RECALLS, ALTHOUGH THE VEHICLE IS HAVING THE EXACT IDENTICAL POWER STEERING PROBLEMS. DEALERSHIP HAS STATED THAT THE REPAIR WILL BE $2800.00. VEHICLE HAS NOT BEEN REPAIRED. THIS CHEVROLET SS AND SHOULD BE ADDED TO RECALL NOTICE THE PRIOR RECALLS DID NOT REPAIR OR FIX THE PROBLEM WITH THE ELECTRIC STEERING ASSEMBLY. I HAVE DRIVEN THIS VEHICLE DURING HIGHWAY DRIVING AND THE POWER STEERING HAS TURNED OFF AND ALMOST CRASHED THE VEHICLE SINCE THIS STEERING PROBLEM BEGAN. VEHICLE IS A 60K MILES ISSUES BEGAN AT 40/50 AND NOW 60 K MILES. STEERING SYSTEM REQUIRES A MAJOR OVERHAUL FOR VEHICLE SAFETY. THIS IS A DANGEROUS VEHICLE TO DRIVE AND CAN NOT BE DRIVEN FARTHER THAN MAYBE 10 MILES. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED. HEALEY CHEVROLET BUICK (5216 NY-17M, NEW HAMPTON, NY 10958, (845) 360-9821) STATED THAT THE FAILURE CODES MATCHED THE UNKNOWN RECALL REPAIRS THAT WERE COMPLETED BY THE PREVIOUS OWNER A YEAR AGO. THE WARRANTY PERIOD FOR THE RECALL REPAIR EXPIRED; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER STATED THAT THE FAILURE CODES DID NOT MATCH UP WITH THE PREVIOUS RECALL REPAIR AND THE CONTACT WOULD HAVE TO PAY. THE MANUFACTURER AND THE DEALER CONTRADICTED EACH OTHER. THE MANUFACTURER OFFER TO PAY FOR 40% OF THE REPAIR COSTS, WHICH WAS ESTIMATED AT $1,800. IN ADDITION, THE CONTACT BELIEVED FREON WAS LEAKING FROM THE AIR CONDITIONER. THE DEALER AND MANUFACTURER REFUSED TO INSPECT THE VEHICLE. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT A CASE MANAGER WOULD CALL BACK. THE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING LOST POWER AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRITAIN CHEVROLET CADILLAC (903-274-4401, LOCATED AT 4495 INTERSTATE HWY 30, GREENVILLE, TX 75402), BUT THE TECHNICIAN WAS UNABLE TO INSPECT THE VEHICLE RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING NEEDED TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER, BUT NO ONE ANSWERED THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITH DIFFICULTIES TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY TAKEN TO CRONIC CHEVROLET GMC DEALER (2676 N EXPY, GRIFFIN, GA 30223, (888) 809-5032) WHERE IT WAS INSPECTED OF THE STEERING GEAR ASSEMBLY NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

LOSS OF POWER STEERING WHILE DRIVING IN CITY STREETS

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (THOMAS CHEVROLET IN MEDIA, PA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE VEHICLE, PULLING OUT OF A PARKING STALL, WE RECEIVED A "SERVICE POWER STEERING, DRIVE WITH CARE" ERROR AND ALL POWER STEERING WAS LOST. EXTREME AMOUNTS OF FORCE WERE NEEDED TO MANUALLY TURN THE STEERING WHEEL FOR A BASIC RIGHT TURN.

STARTED THE CAR UP AND GOT A WARNING TO: SERVICE POWER STEERING. DRIVE WITH CAUTION. TURNED CAR OFF AND ON THREE TINES BEFORE THE MESSAGE WENT AWAY AND STEERING WAS BACK TO NORMAL. THIS IS THE SECOND TIME MY POWER STEERING HAS FAILED. FIRST FAILURE WAS 09/04/16 WHERE STEERING GEAR WAS REPLACED. IT IS NOW DOING THE SAME THING IT DID WHEN IT FIRST HAPPENED IN 2016. STEERING IS VERY DIFFICULT WITHOUT THE POWER ASSIST.

ELECTRONIC CONTROL OF THE POWER STEERING INTERMITTENTLY MALFUNCTIONS CAUSING LOSS OF CONTROL OF THE VEHICLE. IT HAS OCCURRED WHILE DRIVING AND WHILE PARKED.

STOPPED AT A TRAFFIC LIGHT TO MAKE LEFT TURN. ONCE GREEN, WENT TO TURN AND POWER STEERING HAD FAILED. PULLED INTO PARKING LOT, SHUT OFF CAR, RESTARTED AND POWER STEERING WAS RESTORED. HEADED FOR MY HOME, 6-7 MILES, POWER STEERING FAILED AGAIN WHILE MOVING AT LOW (30 MPH) SPEED. GOT HOME, SHUT OFF, RESTARTED, POWER STEERING RESTORED. THIS LASTED A COUPLE DAYS BEFORE POWER STEERING WOULD NOT RESTORE. TOOK VEHICLE TO LOCAL CHEVY DEALER WHICH HAD SERVICED THE VEHICLE IN EARLY 2015 FOR THE POWER STEERING SERVICE BULLETIN. CHEVY REPLACED THE POWER STEERING RACK.

I TOOK MY 2014 CHEVROLET SS SEDAN TO CHEVROLET SERVICE FOR CUSTOMER SATISFACTION PROGRAM A140804 "ELECTRONIC POWER STEERING LOSS OF POWER ASSIST" ZFAT----FIELD ACTION RECALL 9101225 - N140804 - INSPECT AND LUBRICATE STEERING GEAR CONTROL MODULE CONNECTOR ON 05/07/2015. THE ISSUE HADN'T MADE ITSELF KNOWN AT THIS POINT. THE RESOLUTION WAS THE DEALER WAS TO APPLY DIELECTRIC GREASE TO THE STEERING RACK CONNECTOR TO PREVENT CORROSION, LEADING TO A SUDDEN LOSS OF POWER STEERING. THIS ISSUE HADN'T OCCURRED UNTIL 2017. BUT I HAVE HAD TWO RECENT INSTANCES WHERE THE VEHICLE RANDOMLY LOOSES ALL POWER STEERING AND THE DRIVER INFO CENTER MESSAGE SAYS "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING IS OUT, YOU HAVE TO MUSCLE THE VEHICLE TO THE SHOULDER, TURN THE VEHICLE OFF UNTIL THE "RETAINED ACCESSORY POWER" GOES OUT. RESTARTING THEN "FIXES" THE ISSUE. I TOOK THE CAR TO SERVICE ON 05/18/2017 AND WAS ADVISED THAT THERE WAS NO TRACE OF DIELECTRIC GREASE ON MY ELECTRIC POWER STEERING CONNECTOR. THE GREASE WAS APPLIED DURING THIS VISIT AND I WAS GIVEN MY VEHICLE BACK ON 5/19/2017, ONLY TO HAVE THE ISSUE RECUR THIS MORNING, 06/03/2017. THIS VEHICLE IS UNSAFE TO DRIVE AND THIS REMEDY OBVIOUSLY DOES NOT WORK.

THIS CAR HAS AN INTERMITTENT, ALBEIT DANGEROUS ISSUE. THE POWER STEERING LOSES ASSIST, WARNING MESSAGE DISPLAYS ON THE DASHBOARD AND THE CAR IS EXTREMELY DIFFICULT TO CONTROL, IF IT HAPPENED DURING FOR EXAMPLE A HIGHWAY OFFRAMP, I WOULD HAVE CRASHED. THIS OCCURS INTERMITTENTLY, WITHOUT ANY PRECIPITATING FACTORS, AND AT RANDOM INTERVALS. IF POSSIBLE AND STOP, AND TURN THE CAR OFF, THE STEERING ASSIST WILL WORK AGAIN AND MESSAGE WILL DISAPPEAR. I HAVE PHOTOGRAPHED THE THE ACTUAL MESSAGE WHILE DRIVING, AT MY OWN GREAT RISK, AT HIGHWAY SPEEDS, AND IT WAS IMPOSSIBLE TO PULL OVER AND CONTROL THE CAR. THE DEALER IS NOT HELPFUL IN THIS REGARD, THEY WILL EITHER DISREGARD IT ENTIRELY STATING 'THEY ALL DO THAT' (!!!) OR 'WE CAN'T DUPLICATE IT, SO WE CANT FIX IT." QUITE FRANKLY THE DEALER RESPONSE SEEMS EXTREMELY BLAISE ABOUT THIS, AS IF IT WAS SOME KIND OF MINOR ISSUE. I BELIEVE THAT THERE WAS A RECALL FOR THIS VERY COMPLAINT, AND I HAD IT PERFORMED, AND THE ISSUE IS STILL PRESENT. I AM BEGINNING TO BE AFRAID TO DRIVE THIS CAR, IN CASE IT HAPPENS AGAIN, AND I CAN'T BRING THE CAR TO A STOP AND/OR SWERVE. THIS IS JUST AS BAD AS IF AN ACCELERATOR WAS STUCK! PLEASE HELP, GM DOES NOT CARE AT ALL, LIVES MAY BE LOST BEFORE THEY WILL DO SOMETHING ABOUT IT, OR THE CAR IS OUTSIDE OF WARRANTY!

EPS FAILURE WHILE DRIVING. IT WAS VERY HARD TO STEER THE CAR. IT WOULD "RESET" AFTER TURNING OFF THE CAR AND RESTARTING. MY PARTICULAR SS WAS THE FIRST ONE TO EXPERIENCE THE EPS FAILURE. I WOULD NOT FEEL SAFE HAVING MY SPOUSE DRIVING THIS VEHICLE AND HAVING THE EPS RANDOMLY FAIL.

ELECTRIC POWER STEERING FAILED WHILE DRIVING ON THE HIGHWAY, WARNING DISPLAY APPEARED IN DASH AT TIME POWER STEERING WENT OUT: SERVICE POWER STEERING, DRIVE WITH CARE". CAR WAS VERY DIFFICULT TO MANEUVER ESPECIALLY AT OFF RAMP AND STREET ROADS. GM WILL NOT COVER THIS ISSUE IF OUTSIDE 36K MILES. NUMEROUS OTHER DRIVERS OF THIS MODEL APPEAR TO BE HAVING FAILURES WHILE DRIVING: HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE-70.HTML". OTHER GM MODELS USING THE SAME STEERING RACK ARE CURRENTLY UNDER RECALL, NOT CHEVY SS.

IN THE MIDDLE OF DRIVING, IN MOTION CAN BE GOING STRAIGHT OR TURNING, AND MY POWER STEERING CUTS OUT, HAS HAPPENED 3 TIMES. I TURN CAR OFF AND BACK ON AND IT'S OK UNTIL NEXT TIME IT CUTS OUT. HAVE SERVICE APPT ON 4/6/17 BUT HAVE READ THIS HAS HAPPENED TO OTHERS.

POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. VEHICLE BECAME VERY DIFFICULT TO STEER AND WOULD HAVE CAUSED AN ACCIDENT HAD THERE BEEN ONCOMING TRAFFIC. VEHICLE HAD 25,821 MILES AT THE TIME OF THE INCIDENT.

I WAS DRIVING TO WORK WHEN ALL OF A SUDDEN THE POWER STEERING FAILED COMPLETELY I COULD BARELY EFFECT THE CAR'S DIRECTION AT ALL. BARELY MISSED ANOTHER CAR WITH A LADY AND TWO KIDS. I WAS ABLE TO CREEP INTO A SERVICE CENTER WHERE THEY INSPECTED THE CAR. WHEN THEY RESTARTED THE CAR THE STEERING WORKED FINE. THEY SAID DEFINITELY A CONTROLLER OR ELECTRONIC PART. I AM AFRAID TO DRIVE THE CAR FOR FEAR OF CAUSING AN ACCIDENT. I CONTACTED THE DEALER BUT HE DIDN'T SEEM THAT CONCERNED. I WILL CONTACT AGAIN. I HAVE READ ABOUT THIS ON THE INTERNET THIS AM BUT IT DOESN'T SEEM LIKE THE GOV'T. TO CONCERNED I GUESS WERE ARE GOING TO HAVE TO KILL SOMEONE FIRST.

STEERING GOES OUT. UPON RESTART TRAVELED OVER 500 MILES UNTIL SERVICE. ONCE SERVICE WAS DONE AT CHEVROLET, WEEKS LATER SAME PROBLEM UPON RESTART DROVE FOR LESS THAN 5 MILES AND SAME ISSUE. NOW RACK AND PINION HAS BEEN REPLACED. FIRST TIME ON STARTING SAW NOTICE IN SCREEN. 2ND AND 3RD HAPPENED WHILE CAR WAS DRIVING. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED AND CAUSED A CRASH. THE CONTACT'S VEHICLE STRUCK THE BUMPER OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

Crash

2014 CHEVROLET SS. CONSUMER WRITES IN REGARDS TO SEAT BELT REPLACEMENT PART TO REPAIR VEHICLE DAMAGED OLD MODEL SEAT BELT NOT AVAILABLE. RECALL 16V-518 NEW SEAT BELT REPLACEMENT PART NOT YET AVAILABLE. *SMD THE CONSUMER STATED THE SEAT BELT WAS CLEARLY AND OBVIOUSLY SHOWING DANGEROUS WEAR. THE DEALER INFORMED THE CONSUMER, THEY WOULD REPLACE THE SEAT BELT WITH THE SAME TYPE OF SEAT BELT, BECAUSE THE SAFE REPLACEMENT WAS NOT AVAILABLE. WHEN THE CONSUMER ARRIVED AT THE DEALER FOR HER SCHEDULE APPOINTMENT, SHE WAS INFORMED THE PART WAS NOT AVAILABLE AND THE SERVICE ADVISOR WAS TRYING TO DISCOURAGE HER FROM GETTING THE TEMPORARY SEAT BELT REPLACEMENT. THE CONSUMER INFORMED THE CONSUMER, THE MECHANIC LOOKED AT THE SEAT BELT AND STATED IT WAS FINE. THE SERVICE ADVISOR FINALLY AGREED THERE WAS WEAR ON THE SET BELT, BUT THE PART WOULD HAVE TO BE ORDERED. *JB

POWER STEERING FAILURE WHILE DRIVING ON INTERSTATE IN STRAIGHT LINE WITH MESSAGE "SERVICE POWER STEERING, DRIVE CAREFULLY". AFTER CAR WAS STOPPED AND PARKED FOR 8 HOURS, UPON STARTING AGAIN, MESSAGE AND PROBLEM HAD DISAPPEARED. DEALER SERVICE UNABLE TO FIND PROBLEM. INDICATED NO GM BULLETINS.

RANDOM FAILURE OF POWER STEERING SYSTEM. WHILE DRIVING, THE CAR WILL CHIME AND THE MESSAGE "SERVICE POWER STEERING, DRIVE WITH CARE" IS DISPLAYED. AT THIS POINT THE CAR LOSES ALL POWER STEERING FUNCTION AND IS EXTREMELY DIFFICULT TO STEER. THIS HAS HAPPENED ON BOTH CITY STREETS AND MAJOR HIGHWAYS. THIS IS AN EXTREMELY DANGEROUS SYSTEM FAILURE.

IT STARTED A MONTH AGO ON MY WAY TO AN INTERVIEW I WAS ON THE I 35 HERE IN DALLAS AND THE I WAS DRIVING NORMALLY GOING MPH 60 AND I GET A MESSAGE IN THE DIC TO SERVICE THE POWER STEERING AND I LOST COMPLETE CONTROL OF THE POWER STEERING. AFTER DOING SOME RESEARCH ONLINE THERE SEEMS TO BE A RECALL WITH NUMEROUS SS OWNERS THAT HAVE THE ISSUES. THE THREAD CAN BE FOUND HERE HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE.HTML . THERE IS A RECALL TO JUST DEGREASE THE CONNECTORS BUT THAT DOESN'T SEEM TO WORK AND PEOPLE ARE REPLACING THE STEERING GEARS WHICH HAVE A RECALL ON ANOTHER VEHICLE WHICH IS THE CAPRICE PPV.

ON APRIL15, 2015 I TOOK MY 2014 CHEVROLET SS, MILEAGE 6316, TO THE DEALER IN RESPONSE TO FACTORY RECALL 14804. AT THAT TIME THEY APPLIED A DIELECTETIC LUBE TO THE STEERING RACK CONNECTOR AS PER THE RECALL INSTRUCTIONS. THIS WAS TO PREVENT A SUDDEN LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THIS CONDIDTION HAD NOT EVER OCCURED AT THAT TIME. ONE YEAR LATER IN APRIL 2016 THE CAR STARTED EXPERIENCING SUDDEN LOSS OF POWER STEERING AT RANDOM TIMES. THE VEHICLE DRIVERS INFORMATION CENTER STATED "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING ASSIST WAS GONE AND STOPPING AND RESTARTING THE MOTOR WAS THE ONLY WAY TO RESTORE IT, MAYBE FOR A FEW MINUTES, MAYBE FOR THE REST OF THE DAY. THE CAR WAS THEN PARKED IN OUR GARAGE UNTIL MID AUGUST 2016. THE CAR CONTINUED THE SUDDEN LOSS OF POWER STEERING AND I TOOK THE CAR TO THE DEALER ON 9-1-2016. MILEAGE 16031. TOOK A PICTURE OF THE D.I.C. SCREEN AS EVIDENCE OF THE STEERING LOSS. DEALER STATED NO CODES WERE SET AND PERFORMED THE LUBE PROCEDURE UNDER RECALL 14804 AGAIN. I WAS TOLD TO BRING CAR BACK WITH POWER STEERING MALFUNCTIONING. MY CONCERN IS THE LOSS OF POWER STEERING DRAMATICALLY INCREASES THE EFFORT NEEDED TO STEER THE FURTHER THE WHEEL IS TURNED. IF IT WERE TO FAIL ON A CLOVERLEAF INTERSTATE ONRAMP THE EFFORT TO STEER WOULD BE VERY HIGH, COUPLED WITH THE HIGHER SPEEDS, A RECIPE FOR DISASTER. I WOULD LIKE TO HAVE THE STEERING RACK REPLACED. FIRST RECALL REPAIR PROCEDURE DIDN'T FIX THE VEHICLE, SECOND IDENTICAL REPAIR PROCEDURE SURELY WILL NOT. CONCERNS ABOUT THIS CONDITION EXIST IN NHTSA DOCUMENT ID# 10057679.

POWER STEERING FAILURE

POWER STEERING FAILURE WHILE DRIVING AND MAKING A TURN.

ELECTRIC POWER STEERING WENT OUT AND STEERING WHEEL GOT REALLY STIFF. MESSAGE "SERVICE POWER STEERING. DRIVE WITH CARE" APPEARED ON THE CAR'S INSTRUMENT PANEL. VEHICLE WAS COASTING TO A TRAFFIC LIGHT AT ABOUT 20~25 MPH. STOPPED AT THE TRAFFIC LIGHT, TURNED THE CAR OFF AND ON AGAIN AND POWER STEERING WAS WORKING AGAIN.

ON THE MORNING OF APRIL 18, 2016, I WAS DRIVE DOWN MY STREET ON THE WAY TO WORK. SUDDENLY THE POWER STEERING STOPPED WORKING AND THE FOLLOWING MESSAGE DISPLAYED NEXT TO THE SPEEDOMETER, "SERVICE POWER STEERING DRIVE WITH CARE". I PULLED THE CAR OVER TO THE SIDE OF THE STREET AND TURNED THE CAR OFF AND THEN ON AGAIN. WHEN THE CAR RESTARTED THE POWER STEERING STARTED WORKING AGAIN. I CALLED THE DEALERSHIP ON THE WAY AND THEY ADVISED ME TO BRING MY CAR IN FOR SERVICE. THIS MUST BE A WIDESPREAD ISSUE BECAUSE THE DEALERSHIP IS TELLING ME THE REPLACEMENT PARTS ARE 3-4 WEEKS OUT AND ARE ON NATIONAL BACK ORDER.

MY CARS POWER STEERING HAS FAILED. THE DEALERSHIP IS PUTTING IN A NEW STEERING GEAR. MY CAR HAD A RECALL DONE ON IT ON 2/15. IT WAS TO LUBE A CONNECTOR. NOW IT HAS FAILED AGAIN. MY CAR HAS THE SAME STEERING GEAR AS A CHEVROLET CAPRICE PPV RECALL #22010. THOSE ARE BEING REPLACED UNDER THE RECALL FREE OF CHARGE AND I HAVE TO PAY FOR MINE BEING FIXED FOR THE SAME EXACT PART.