TSB: NOVA BUS LFS, LFS ARTIC (2004–2012)

Bulletin LI1911ER1 — February 13, 2017

Bulletin Details

Bulletin IDLI1911ER1
ManufacturerNOVA BUS
ModelsLFS, LFS ARTIC
Model Years2004–2012
Date IssuedFebruary 13, 2017
Date Added to NHTSAAugust 3, 2017
ComponentEQUIPMENT
Vehicles Affected28 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

ZF wheel head suspension. ZF introduced an optimized axial roller bearing. Replace the axial roller bearing and lower seal ring with an optimized roller bearing.

Affected Vehicles

MakeModelYearComponent
NOVA BUS LFS 2012 350000 EQUIPMENT
NOVA BUS LFS 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2012 350000 EQUIPMENT
NOVA BUS LFS ARTIC 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2011 350000 EQUIPMENT
NOVA BUS LFS 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2011 350000 EQUIPMENT
NOVA BUS LFS ARTIC 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2010 350000 EQUIPMENT
NOVA BUS LFS 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2010 350000 EQUIPMENT
NOVA BUS LFS 2009 350000 EQUIPMENT
NOVA BUS LFS 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS ARTIC 2009 350000 EQUIPMENT
NOVA BUS LFS 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2008 350000 EQUIPMENT
NOVA BUS LFS ARTIC 2008 350000 EQUIPMENT
NOVA BUS LFS ARTIC 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2007 350000 EQUIPMENT
NOVA BUS LFS 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2006 350000 EQUIPMENT
NOVA BUS LFS 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2005 350000 EQUIPMENT
NOVA BUS LFS 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
NOVA BUS LFS 2004 350000 EQUIPMENT

Related NOVA BUS Recalls

CampaignModelYearComponentSummary
LFS 2021 STRUCTURE:INTERIOR PANELS:DOOR Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS Artic and 20...
LFS 2023 STRUCTURE:INTERIOR PANELS:DOOR Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS Artic and 20...
LFS ARTIC 2020 STRUCTURE:INTERIOR PANELS:DOOR Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS Artic and 20...
LFS ARTIC 2019 STRUCTURE:INTERIOR PANELS:DOOR Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS Artic and 20...
LFS 2022 STRUCTURE:INTERIOR PANELS:DOOR Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS Artic and 20...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized NOVA BUS dealer. Bring this bulletin ID (LI1911ER1) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.