TSB: VOLVO 780, VAH, VH, VHD, VN, VNL, VNM, VNR, VNX, VOLVO TRUCK, VT, WHEB (2010–2017)

Bulletin KC-687 — May 20, 2022

Bulletin Details

Bulletin IDKC-687
ManufacturerVOLVO
Models780, VAH, VH, VHD, VN, VNL, VNM, VNR, VNX, VOLVO TRUCK, VT, WHEB
Model Years2010–2017
Date IssuedMay 20, 2022
Date Added to NHTSANovember 3, 2022
ComponentENGINE AND ENGINE COOLING
Vehicles Affected85 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Back Office - Diagnostic / Troubleshooting Procedures For Exhaust Gas Recirculation (EGR) System Components; Covers Most EGR System Diagnostic Trouble Codes (DTC), See List In Solution - US10, US10+OBD13, US14+OBD*, US17+OBD* With A Variabl

Affected Vehicles

MakeModelYearComponent
VOLVO VAH 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VNR 2017 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2017 060000 ENGINE AND ENGINE COOLING
VOLVO 780 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2016 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2015 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2014 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VHD 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VN 2013 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VN 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2013 060000 ENGINE AND ENGINE COOLING
VOLVO WHEB 2013 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2012 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VAH 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2012 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VHD 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2012 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VN 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2012 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2012 060000 ENGINE AND ENGINE COOLING
VOLVO 780 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2011 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VH 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2011 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VN 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2011 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VN 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2011 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2010 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VAH 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VAH 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VH 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2010 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VHD 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VHD 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2010 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLVO VNL 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VT 2010 060000 ENGINE AND ENGINE COOLING
VOLVO VOLVO TRUCK 060000 ENGINE AND ENGINE COOLING
VOLVO VOLVO TRUCK 356000 EQUIPMENT ADAPTIVE/MOBILITY
VOLVO VOLVO TRUCK 060000 ENGINE AND ENGINE COOLING

Related VOLVO Recalls

CampaignModelYearComponentSummary
VNL (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLVO dealer. Bring this bulletin ID (KC-687) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.