TSB: MACK MACK, VOLVO TRUCK (1994–2002)

Bulletin KC-384 — January 19, 2022

Bulletin Details

Bulletin IDKC-384
ManufacturerMACK
ModelsMACK, VOLVO TRUCK
Model Years1994–2002
Date IssuedJanuary 19, 2022
Date Added to NHTSAFebruary 3, 2022
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected19 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Premium Tech Tool (PTT) Central Systems Status; How To Check Central Systems Server Status For Product Identification, Missing Operations (Product Configuration), Programming Failure And Software Download Issues

Affected Vehicles

MakeModelYearComponent
VOLVO VOLVO TRUCK 2002 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 2002 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 2001 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 2001 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 2000 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 2000 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1999 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 1999 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1998 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 1998 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1997 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 1997 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1996 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 1996 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1995 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1995 980000 UNKNOWN OR OTHER
VOLVO VOLVO TRUCK 1994 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLVO VOLVO TRUCK 1994 980000 UNKNOWN OR OTHER
MACK MACK 118000 ELECTRICAL SYSTEM:SOFTWARE

Related MACK Recalls

CampaignModelYearComponentSummary
ANTHEM AN (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
ANTHEM AN (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (KC-384) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.