TSB: MACK ANTHEM (AN), GRANITE (GR), PINNACLE (PI), VAH, VHD, VNL, VNR, VNX (2013–2020)

Bulletin K63879541 — April 24, 2019

Bulletin Details

Bulletin IDK63879541
ManufacturerMACK
ModelsANTHEM (AN), GRANITE (GR), PINNACLE (PI), VAH, VHD, VNL, VNR, VNX
Model Years2013–2020
Date IssuedApril 24, 2019
Date Added to NHTSAMay 20, 2019
ComponentENGINE (PWS)
Vehicles Affected48 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Unable To Retrieve "On Request" Messages For PeopleNet Or Omnitracs Modules Installed On The DL5 Data Link; Third Party Electronic Log Device Not Reporting Certain Data

Affected Vehicles

MakeModelYearComponent
MACK ANTHEM (AN) 2020 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2020 350000 EQUIPMENT
MACK ANTHEM (AN) 2020 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2020 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2020 350000 EQUIPMENT
MACK GRANITE (GR) 2020 353000 EQUIPMENT:ELECTRICAL
MACK PINNACLE (PI) 2020 353000 EQUIPMENT:ELECTRICAL
MACK PINNACLE (PI) 2020 350000 EQUIPMENT
MACK PINNACLE (PI) 2020 110000 ELECTRICAL SYSTEM
VOLVO VNX 2020 060000 ENGINE (PWS)
MACK ANTHEM (AN) 2019 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2019 350000 EQUIPMENT
MACK ANTHEM (AN) 2019 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2019 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2019 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2019 350000 EQUIPMENT
MACK PINNACLE (PI) 2019 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2019 350000 EQUIPMENT
MACK PINNACLE (PI) 2019 353000 EQUIPMENT:ELECTRICAL
VOLVO VNX 2019 060000 ENGINE (PWS)
MACK ANTHEM (AN) 2018 353000 EQUIPMENT:ELECTRICAL
MACK ANTHEM (AN) 2018 350000 EQUIPMENT
MACK ANTHEM (AN) 2018 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2018 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2018 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2018 350000 EQUIPMENT
MACK PINNACLE (PI) 2018 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2018 350000 EQUIPMENT
MACK PINNACLE (PI) 2018 353000 EQUIPMENT:ELECTRICAL
VOLVO VNX 2018 060000 ENGINE (PWS)
MACK ANTHEM (AN) 2017 353000 EQUIPMENT:ELECTRICAL
MACK ANTHEM (AN) 2017 350000 EQUIPMENT
MACK ANTHEM (AN) 2017 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2017 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2017 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2017 350000 EQUIPMENT
VOLVO VNX 2017 060000 ENGINE (PWS)
MACK GRANITE (GR) 2016 353000 EQUIPMENT:ELECTRICAL
MACK GRANITE (GR) 2016 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2016 350000 EQUIPMENT
VOLVO VNX 2016 060000 ENGINE (PWS)
VOLVO VNX 2015 060000 ENGINE (PWS)
VOLVO VNX 2014 060000 ENGINE (PWS)
VOLVO VNX 2013 060000 ENGINE (PWS)
VOLVO VAH 060000 ENGINE (PWS)
VOLVO VHD 060000 ENGINE (PWS)
VOLVO VNL 060000 ENGINE (PWS)
VOLVO VNR 060000 ENGINE (PWS)

Related MACK Recalls

CampaignModelYearComponentSummary
ANTHEM AN (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
ANTHEM AN (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (K63879541) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.