TSB: MACK CHU, CXU, GU, LE, LEU, LR, MR, MRU, TD, TERRAPRO (MRU) (2007–2018)

Bulletin K63323104 — April 16, 2019

Bulletin Details

Bulletin IDK63323104
ManufacturerMACK
ModelsCHU, CXU, GU, LE, LEU, LR, MR, MRU, TD, TERRAPRO (MRU)
Model Years2007–2018
Date IssuedApril 16, 2019
Date Added to NHTSASeptember 30, 2019
ComponentSUSPENSION
Vehicles Affected70 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Mack Chassis - Vibration Questionnaire, Driveline Angle Worksheet And Rough Ride Check Sheet

Affected Vehicles

MakeModelYearComponent
MACK MRU 2018 350000 EQUIPMENT
MACK MRU 2018 020000 SUSPENSION
MACK LEU 2017 350000 EQUIPMENT
MACK LEU 2017 020000 SUSPENSION
MACK MRU 2017 350000 EQUIPMENT
MACK MRU 2017 020000 SUSPENSION
MACK LEU 2016 350000 EQUIPMENT
MACK LEU 2016 020000 SUSPENSION
MACK MRU 2016 020000 SUSPENSION
MACK MRU 2016 350000 EQUIPMENT
MACK LEU 2015 350000 EQUIPMENT
MACK LEU 2015 020000 SUSPENSION
MACK MRU 2015 020000 SUSPENSION
MACK MRU 2015 350000 EQUIPMENT
MACK LEU 2014 350000 EQUIPMENT
MACK LEU 2014 020000 SUSPENSION
MACK MRU 2014 350000 EQUIPMENT
MACK MRU 2014 020000 SUSPENSION
MACK LEU 2013 020000 SUSPENSION
MACK LEU 2013 350000 EQUIPMENT
MACK MRU 2013 020000 SUSPENSION
MACK MRU 2013 350000 EQUIPMENT
MACK LEU 2012 020000 SUSPENSION
MACK LEU 2012 350000 EQUIPMENT
MACK MRU 2012 020000 SUSPENSION
MACK MRU 2012 350000 EQUIPMENT
MACK LEU 2011 020000 SUSPENSION
MACK LEU 2011 350000 EQUIPMENT
MACK MRU 2011 350000 EQUIPMENT
MACK MRU 2011 020000 SUSPENSION
MACK LEU 2010 020000 SUSPENSION
MACK LEU 2010 350000 EQUIPMENT
MACK TERRAPRO (MRU) 2010 020000 SUSPENSION
MACK TERRAPRO (MRU) 2010 350000 EQUIPMENT
MACK LEU 2009 020000 SUSPENSION
MACK LEU 2009 350000 EQUIPMENT
MACK TERRAPRO (MRU) 2009 020000 SUSPENSION
MACK TERRAPRO (MRU) 2009 350000 EQUIPMENT
MACK LEU 2008 350000 EQUIPMENT
MACK LEU 2008 020000 SUSPENSION
MACK TERRAPRO (MRU) 2008 020000 SUSPENSION
MACK TERRAPRO (MRU) 2008 350000 EQUIPMENT
MACK LEU 2007 020000 SUSPENSION
MACK LEU 2007 350000 EQUIPMENT
MACK MRU 2007 350000 EQUIPMENT
MACK MRU 2007 020000 SUSPENSION
MACK CHU 020000 SUSPENSION
MACK CHU 350000 EQUIPMENT
MACK CHU 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK CHU 020000 SUSPENSION
MACK CXU 020000 SUSPENSION
MACK CXU 350000 EQUIPMENT
MACK CXU 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK CXU 020000 SUSPENSION
MACK GU 020000 SUSPENSION
MACK GU 350000 EQUIPMENT
MACK GU 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK GU 020000 SUSPENSION
MACK LE 020000 SUSPENSION
MACK LE 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK LR 350000 EQUIPMENT
MACK LR 020000 SUSPENSION
MACK LR 020000 SUSPENSION
MACK LR 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK MR 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MACK MR 020000 SUSPENSION
MACK TD 350000 EQUIPMENT
MACK TD 020000 SUSPENSION
MACK TD 020000 SUSPENSION
MACK TD 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Related MACK Recalls

CampaignModelYearComponentSummary
ANTHEM AN (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
ANTHEM AN (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (K63323104) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.