TSB: INFINITI Q50, Q60, QX50, QX80 (2020–2021)

Bulletin ITB20-026 — November 30, 2020

Bulletin Details

Bulletin IDITB20-026
ManufacturerINFINITI
ModelsQ50, Q60, QX50, QX80
Model Years2020–2021
Date IssuedNovember 30, 2020
Date Added to NHTSADecember 8, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected16 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an

Affected Vehicles

MakeModelYearComponent
INFINITI Q50 2021 110000 ELECTRICAL SYSTEM
INFINITI Q50 2021 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI Q60 2021 110000 ELECTRICAL SYSTEM
INFINITI Q60 2021 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI QX50 2021 110000 ELECTRICAL SYSTEM
INFINITI QX50 2021 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI QX80 2021 110000 ELECTRICAL SYSTEM
INFINITI QX80 2021 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI Q50 2020 110000 ELECTRICAL SYSTEM
INFINITI Q50 2020 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI Q60 2020 110000 ELECTRICAL SYSTEM
INFINITI Q60 2020 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI QX50 2020 110000 ELECTRICAL SYSTEM
INFINITI QX50 2020 346000 COMMUNICATION:MANUFACTURER TELEMATICS
INFINITI QX80 2020 110000 ELECTRICAL SYSTEM
INFINITI QX80 2020 346000 COMMUNICATION:MANUFACTURER TELEMATICS

Related INFINITI Recalls

CampaignModelYearComponentSummary
QX80 2026 BACK OVER PREVENTION:SOFTWARE Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-20...
QX80 2025 BACK OVER PREVENTION:SOFTWARE Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-20...
QX50 2021 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...
QX55 2022 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...
QX50 2022 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB20-026) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.